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Customer Satisfaction Survey App

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Customer Thermometer Overview

Customer Thermometer is a feedback collection tool that allows businesses to gauge customer satisfaction quickly and easily. It offers one-click email surveys, enabling customers to respond effortlessly. This tool integrates with various email and helpdesk platforms for streamlined operations. Key features include real-time reporting, alerting businesses instantly when feedback is received. Customizable survey designs allow for brand consistency. The service provides a simple dashboard for easy analysis of responses, helping companies understand customer sentiments. Additionally, Customer Thermometer supports embedding surveys into emails and websites, broadening the reach. It's designed for simplicity, ensuring businesses of all sizes can efficiently collect and analyze customer feedback without technical complexity.
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Customer Thermometer screenshot & Video

Contact Details

  • Vendor Name Customer Thermometer
  • Founded 2010
  • Location United Kingdom
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Industries

Accounting, E-commerce, Education Management, Logistics & Supply Chain, Medical Practice, Outsourcing/Offshoring, Retail, Telecommunications, Transportation/Trucking/Railroad

Customer Thermometer Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Customer Thermometer Pricing

Pricing Type

  • Pricing Type Usage Based

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
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Plans & Packages

Runner

$29 Per Month

Customer Thermometer FAQs

  • No, Customer Thermometer does not offer a free version.

  • Yes, Customer Thermometer offers a free trial.

  • No, Credit Card details are not required for the Customer Thermometer trial.

  • Customer Thermometer offers the following pricing plans & packages:

    Starting Plan:

    $29 Per Month

  • Customer Thermometer supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Customer Thermometer offers an API.

  • Customer Thermometer offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Customer Thermometer offers training with the following options:
    • Webinar , Documentation

  • Customer Thermometer supports the following languages:
    • Arabic , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the Customer Thermometer:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Customer Thermometer supports the following deployment:
    • Cloud Hosted

  • Customer Thermometer supports the following devices and operating systems:
    • Web-Based , iPhone , Android