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Customer success software your business can’t outgrow

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Totango Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated communication workflows, ensuring timely and relevant engagement with customers. The tool includes customizable dashboards that display key metrics and trends, assisting in decision-making and strategy development. Additionally, Totango integrates with other business systems, consolidating customer data for a comprehensive view. Aimed at enhancing customer experiences and retention, Totango is user-friendly and adaptable to different business needs.

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Totango Screenshot & Video

Contact Details

  • Vendor Name Totango
  • Founded 2010
  • Location United States
  • Employees 101-500

Support

  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Totango Features

  • Arrow Icon Lead Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Campaign Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Campaign Segmentation
  • Arrow Icon Contact Database
  • Arrow Icon Campaign Planning
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Channel Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Lead Capture
  • Arrow Icon Campaign Scheduling
  • Arrow Icon Drip Campaigns
  • Arrow Icon Lead Generation
  • Arrow Icon Engagement Tracking
  • Arrow Icon Conversion Rate Optimization
  • Arrow Icon Visual Analytics
  • Arrow Icon Click Tracking
  • Arrow Icon Auto-Responders
  • Arrow Icon Template Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Multi-Campaign
  • Arrow Icon Campaign Analytics
  • Arrow Icon Social Media Integration
  • Arrow Icon Email Marketing
  • Arrow Icon AB Testing
  • Arrow Icon Content Management
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Churn Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Email Management
  • Arrow Icon Social Media Integration
  • Arrow Icon CRM
  • Arrow Icon Multi-Language
  • Arrow Icon Real Time Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Content Management
  • Arrow Icon Event Triggered Actions
  • Arrow Icon Feedback Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Customer Database
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Customer Experience Management
  • Arrow Icon Communication Management
  • Arrow Icon Live Chat
  • Arrow Icon Customer Segmentation
  • Arrow Icon Visual Analytics
  • Arrow Icon Customer History
  • Arrow Icon Customer Portal
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon Social Engagement
  • Arrow Icon Advocate Management
  • Arrow Icon Community Management
  • Arrow Icon Gamification
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Campaign Management
  • Arrow Icon Communication Management
  • Arrow Icon Referral Tracking
  • Arrow Icon Rewards Program
  • Arrow Icon Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon GDPR Compliance
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Data Integration
  • Arrow Icon Predictive Modeling
  • Arrow Icon Customer Profiles
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Onboarding
  • Arrow Icon Collaboration Tools
  • Arrow Icon Health Score
  • Arrow Icon Account Alerts
  • Arrow Icon Account Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Revenue Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Customer Engagement
  • Arrow Icon Activity Tracking
  • Arrow Icon Task Management
  • Arrow Icon NPS of Customers
  • Arrow Icon Recommendations
  • Arrow Icon Abandoned Cart Saver
  • Arrow Icon Account Based Marketing
  • Arrow Icon Content Analytics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Campaign Segmentation
  • Arrow Icon Customer Segmentation
  • Arrow Icon Engagement Tracking
  • Arrow Icon Behavioral Targeting
  • Arrow Icon Customizable Branding
  • Arrow Icon Experience Management
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavior Tracking
  • Arrow Icon A/B Testing
  • Arrow Icon Real-Time Analytics
  • Arrow Icon Website Personalization
  • Arrow Icon Contextual Targeting
  • Arrow Icon Drag & Drop
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Real-Time Reporting
  • Arrow Icon Website Analytics
  • Arrow Icon Email Marketing
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Customer Segmentation
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Funnel Analysis
  • Arrow Icon Interactive Reports
  • Arrow Icon Machine Learning
  • Arrow Icon Session Recording
  • Arrow Icon Engagement Tracking
  • Arrow Icon Conversion Tracking
  • Arrow Icon Cohort Analysis
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon A/B Testing
  • Arrow Icon Artificial Intelligence
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Activity Dashboard
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Automated Responses
  • Arrow Icon Automated Routing
  • Arrow Icon Change Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Configurable Workflow
  • Arrow Icon Customizable Branding
  • Arrow Icon Customizable Fields
  • Arrow Icon Customizable Forms
  • Arrow Icon Customizable Reports
  • Arrow Icon Customizable Templates
  • Arrow Icon Help Desk Management
  • Arrow Icon Incident Management
  • Arrow Icon IT Asset Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Macros/Templated Responses
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Multi-Language
  • Arrow Icon Prioritization
  • Arrow Icon Problem Management
  • Arrow Icon Release Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Self Service Portal
  • Arrow Icon Service Catalog
  • Arrow Icon Service Reporting
  • Arrow Icon Support Ticket Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Task Management

Totango Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Top Totango Alternatives

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Zendesk Suite

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Zoho Desk

monday CRM

Totango FAQs

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated communication workflows, ensuring timely and relevant engagement with customers. The tool includes customizable dashboards that display key metrics and trends, assisting in decision-making and strategy development. Additionally, Totango integrates with other business systems, consolidating customer data for a comprehensive view. Aimed at enhancing customer experiences and retention, Totango is user-friendly and adaptable to different business needs.

  • No, Totango does not offer a free version.

  • Yes, Totango offers a free trial.

  • No, Credit Card details are not required for the Totango trial.

  • Totango supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Totango does not offer an API.

  • Totango offers support with the following options:
    • Email , Chat , Knowledge Base

  • Totango offers training with the following options:
    • In-person , Webinar , Documentation

  • Totango supports the following languages:
    • English

  • Following are the typical users of the Totango:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Totango supports the following deployment:
    • Cloud Hosted

  • Totango supports the following devices and operating systems:
    • Web-Based , iPhone

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