Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated communication workflows, ensuring timely and relevant engagement with customers. The tool includes customizable dashboards that display key metrics and trends, assisting in decision-making and strategy development. Additionally, Totango integrates with other business systems, consolidating customer data for a comprehensive view. Aimed at enhancing customer experiences and retention, Totango is user-friendly and adaptable to different business needs.