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Customer success software your business can’t outgrow

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Totango Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentation of customers based on various criteria, aiding in personalized outreach and support. It also facilitates automated communication workflows, ensuring timely and relevant engagement with customers. The tool includes customizable dashboards that display key metrics and trends, assisting in decision-making and strategy development. Additionally, Totango integrates with other business systems, consolidating customer data for a comprehensive view. Aimed at enhancing customer experiences and retention, Totango is user-friendly and adaptable to different business needs.

Contact Details

  • Totango
  • 2010
  • United States
  • 101-500


  • Email
  • Chat
  • Knowledge Base


  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Totango Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Totango Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages


$2988 Per Year

Totango FAQ's

No, Totango does not offer a free version.

Yes, Totango offers a free trial.

No, Credit Card details are not required for the Totango trial.

Totango offers the following pricing plans & packages:

Starting Plan:

$2988 Per Year

Totango supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

No, Totango does not offer an API.

Totango offers support with the following options:

Email , Chat , Knowledge Base

Totango offers training with the following options:

In-person , Webinar , Documentation

Totango supports the following languages:


Following are the typical users of the Totango:

Small-Business , Midsize-Business , Large-Enterprise-Business

Totango supports the following deployment:

Cloud Hosted

Totango supports the following mobile devices:

Web-Based , iPhone