SoftwareWorld

TeamSupport

Claim Profile

Turn Support Conversations Into Revenue

5.0 2 verified reviews
Visit Website Write a Review
Listed In
SoftwareWorld Editorial Review

Why SoftwareWorld Chooses TeamSupport

"B2B customer support teams often find TeamSupport a practical fit because it focuses on managing relationships at the company level, not just individual tickets. This makes it easier for support staff to understand the full history of an account before responding. Teams handling client-facing support across multiple contacts benefit from having that context in one place. However, smaller businesses or those with simple support needs may find it more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

TeamSupport Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating5.0 / 5
Starting Price$45 / month
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

Your TeamSupport experience can help other buyers

Used TeamSupport? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.

Reviews are published after SoftwareWorld moderation.

Write a Review
Trust & Transparency

Why Buyers Can Trust This Page

Structured Product Information

Consistent buyer-focused fields make software profiles easier to evaluate.

Clear Sponsored Disclosure

Paid placements are labeled and separated from product facts and reviews.

Editorial Independence

Sponsored participation does not influence SoftwareWorld's editorial assessment.

Data Transparency

Pricing and availability can change, so current details should be confirmed with the vendor.

Product Overview

TeamSupport Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About TeamSupport

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.

That distinction matters more than it sounds.

Instead of treating every message as a fresh, disconnected ticket, TeamSupport groups conversations by account. So if three people from the same client company email in about the same outage, agents see the full picture instead of three unrelated tickets that nobody realizes are connected. It cuts down on duplicate work and stops customers from getting three different answers to the same problem.

A few things that come up a lot with this one:

  • Customer health scoring, so support teams can flag accounts that seem at risk before they churn
  • A shared inbox alongside a structured ticketing system
  • Built in tools for tracking recurring issues and bugs tied to specific accounts
  • A self service customer portal for less urgent requests
It's not really built for B2C companies handling thousands of one off tickets a day. It's built for software and B2B companies managing long term client relationships, where knowing the full account history actually changes how you respond.
Company TeamSupport
Founded 2009
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Computer Software E-commerce Information Technology & Services Manufacturing Wholesale

Why Choose TeamSupport

Problem it Solves

  • Problem it Solves Improves Customer Support Efficiency And Collaboration For Businesses

Target Users

  • Target Users Customer Support Teams
  • Target Users IT Support Teams
  • Target Users Customer Success Managers
  • Target Users Help Desk Agents
  • Target Users Technical Support Specialists

Core Use Case

  • Core Use Case Manage Customer Support Tickets
  • Core Use Case Collaborate With Team Members
  • Core Use Case Analyze Support Performance
  • Core Use Case Automate Routine Tasks
  • Core Use Case Integrate With Other Tools

USP

  • USP Streamline Customer Support With Seamless Collaboration And Powerful Insights

Pros

  • Pros B2B-focused ticketing cuts through the noise other helpdesks miss
  • Pros Customer distress scoring flags at-risk accounts before problems escalate
  • Pros Built-in customer database links tickets directly to company-level context
  • Pros Screen recording and annotation speed up technical support exchanges
  • Pros Reporting digs into customer health trends, not just ticket volume
  • Pros Slack and Salesforce integrations slot in without heavy IT involvement

Cons

  • Cons Reporting customization feels limited for data-heavy support operations
  • Cons Pricing climbs noticeably as team size and features scale
  • Cons Customer portal setup demands more technical effort than expected
  • Cons Mobile experience falls noticeably short of the desktop version
Editorial Buyer Guidance

Who Is TeamSupport Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improves Customer Support Efficiency And Collaboration For Businesses

Target Users

  • Customer Support Teams
  • IT Support Teams
  • Customer Success Managers
  • Help Desk Agents
  • Technical Support Specialists

Core Use Cases

  • Manage Customer Support Tickets
  • Collaborate With Team Members
  • Analyze Support Performance
  • Automate Routine Tasks
  • Integrate With Other Tools

Unique Selling Point

Streamline Customer Support With Seamless Collaboration And Powerful Insights

Strengths and Limitations

TeamSupport Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • B2B-focused ticketing cuts through the noise other helpdesks miss
  • Customer distress scoring flags at-risk accounts before problems escalate
  • Built-in customer database links tickets directly to company-level context
  • Screen recording and annotation speed up technical support exchanges
  • Reporting digs into customer health trends, not just ticket volume
  • Slack and Salesforce integrations slot in without heavy IT involvement
!

Cons

  • Reporting customization feels limited for data-heavy support operations
  • Pricing climbs noticeably as team size and features scale
  • Customer portal setup demands more technical effort than expected
  • Mobile experience falls noticeably short of the desktop version
Category-Based Capabilities

TeamSupport Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 27 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management Artificial Intelligence
Complaint Management Software 27 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management Artificial Intelligence
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management Artificial Intelligence
Help Desk Software 26 selected features Open category ↗ ⌄

TeamSupport is a help desk software built for B2B companies, tracking support at the account level, not just individual tickets. It offers ticket management, live chat, and a knowledge base, plus the Customer Distress Index to flag at-risk accounts. Teams get product-linked tickets and collaborative internal notes.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 31 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring Artificial Intelligence
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 23 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis Artificial Intelligence
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 14 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers Artificial Intelligence
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management Artificial Intelligence
Service Desk Software 19 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Connected Applications

TeamSupport Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 11 integrations
Pricing Information

TeamSupport Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per Feature
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Pricing Page ↗
Starter
$45 Per Month
Professional
$65 Per Month
Scale
$85 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

TeamSupport Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a TeamSupport Review ↗
5.0
Based on 2 approved reviews
5 stars 100%
4 stars 0%
3 stars 0%
2 stars 0%
1 star 0%
Shania P
Shania P Assistant Finance Manager

Great tool!

TeamSupport is a solid portal that works well for team communication and internal chatting.

Reviewed on January, 2025
Tarak P
Tarak P Support Engineer

I like everything about TeamSupport

My experience with TeamSupport has been very positive. It offers a centralized system for handling and tracking support tickets, and the ticket automation works very well. The application has a simple interface that is easy to use, making communication smoother, and the report building feature is also quite strong.

Reviewed on August, 2024
Alternative Products

Top TeamSupport Alternatives

Explore leading products commonly evaluated alongside TeamSupport.

View All TeamSupport Alternatives ↗

Zoho Desk

Salesforce Service Cloud

Intercom

Jira Service Management

Frequently Asked Questions

TeamSupport FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.

That distinction matters more than it sounds.

Instead of treating every message as a fresh, disconnected ticket, TeamSupport groups conversations by account. So if three people from the same client company email in about the same outage, agents see the full picture instead of three unrelated tickets that nobody realizes are connected. It cuts down on duplicate work and stops customers from getting three different answers to the same problem.

A few things that come up a lot with this one:

  • Customer health scoring, so support teams can flag accounts that seem at risk before they churn
  • A shared inbox alongside a structured ticketing system
  • Built in tools for tracking recurring issues and bugs tied to specific accounts
  • A self service customer portal for less urgent requests
It's not really built for B2C companies handling thousands of one off tickets a day. It's built for software and B2B companies managing long term client relationships, where knowing the full account history actually changes how you respond.

  • No, TeamSupport does not offer a free version.

  • Yes, TeamSupport offers a free trial.

  • No, Credit Card details are not required for the TeamSupport trial.

  • TeamSupport offers the following pricing plans & packages:

    Starter

    $45 Per Month

    Professional

    $65 Per Month

    Scale

    $85 Per Month

  • TeamSupport supports the following payment frequencies:

    • Monthly Subscription

  • Yes, TeamSupport offers an API.

  • TeamSupport can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , QuickBooks Online , Jira , HubSpot CRM , Slack , Freshdesk , Shopify , Zendesk Suite , Microsoft Teams , Zapier , ServiceNow , ServiceNow , jira

  • TeamSupport offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • TeamSupport offers training with the following options:
    • In-person , Webinar , Documentation

  • TeamSupport supports the following languages:
    • English

  • Following are the typical users of the TeamSupport:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • TeamSupport supports the following deployment:
    • Cloud Hosted

  • TeamSupport supports the following devices and operating systems:
    • Web-Based , iPhone , Android
Are you an authorized TeamSupport representative?

Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.

Claim Profile Profile Support
Write a Review Visit Website ↗
Get Expert Help