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Hively

Real-time Customer and Employee Feedback

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Hively Overview

Hively is a customer feedback tool designed for simplicity and effectiveness. It allows businesses to gather real-time feedback from customers through customizable rating snippets embedded in emails or websites. Features include a user-friendly dashboard for tracking customer satisfaction scores, trends, and team member performance. Hively also offers a 'team leaderboard' to motivate and engage staff in delivering exceptional service. The tool supports various rating options, like smiley faces or star ratings, making it adaptable to different business needs. Integration with popular email platforms is seamless, enhancing user experience. Additionally, Hively provides instant notification alerts when receiving feedback, ensuring quick responses to customer concerns. With its focus on straightforward functionality, Hively is ideal for businesses seeking a direct and efficient way to monitor and improve customer satisfaction.

Contact Details

  • Hively
  • 2010
  • United States
  • 1-10

Support

  • Chat

Training

  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Hively Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Hively Pricing

Pricing Type

  • Usage Based

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Monthly

$15 Per Month

Hively FAQ's

No, Hively does not offer a free version.

Yes, Hively offers a free trial.

No, Credit Card details are not required for the Hively trial.

Hively offers the following pricing plans & packages:

Starting Plan:

$15 Per Month

Hively supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

No, Hively does not offer an API.

Hively offers support with the following options:

Chat

Hively offers training with the following options:

Documentation

Hively supports the following deployment:

Cloud Hosted

Hively supports the following mobile devices:

Web-Based