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Frontline Customer Experience Management

Customer Frontlines Overview

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behavior and satisfaction. It offers real-time feedback tools, allowing businesses to respond quickly to customer needs and concerns. Qualtrics XM also includes customizable survey capabilities, making it easy to design and distribute surveys tailored to specific business needs. The platform supports integrations with various business systems, ensuring seamless data flow. Aimed at improving customer engagement and loyalty, it is user-friendly and adaptable to different industries, helping businesses stay attuned to their customers' experiences.

Customer Frontlines screenshot & Video

Contact Details

  • Qualtrics
  • 2013
  • United States
  • 501-1000

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish

Customer Frontlines Features

  • Sentiment Analysis
  • Campaign Management
  • Visual Analytics
  • Review Generation
  • Keyword Tracking
  • Widgets
  • Real Time Notifications
  • Engagement Tracking
  • Review Monitoring
  • SEO Management
  • Response Management
  • Social Media Integration
  • Content Management
  • SMS Messaging
  • Brand Tracking
  • Surveys & Feedback
  • Campaign Analytics
  • Multi-Location
  • Review Request
  • Review Notification
  • Customer Experience Management
  • Review Display
  • Review Sharing
  • Hashtag Tracking
  • Post Scheduling
  • Complaint Management
  • Social Media Monitoring
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Customer Frontlines Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA

Customer Frontlines FAQ's

  • No, Customer Frontlines does not offer a free version.

  • No, Customer Frontlines does not offer any free trial.

  • No, Credit Card details are not required for the Customer Frontlines trial.

  • Yes, Customer Frontlines offers an API.

  • Customer Frontlines offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Customer Frontlines offers training with the following options:
    • In-person , Webinar , Documentation

  • Customer Frontlines supports the following languages:
    • Dutch , English , Finnish , French , German , Irish , Italian , Japanese , Korean , Spanish

  • Following are the typical users of the Customer Frontlines:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Customer Frontlines supports the following deployment:
    • Cloud Hosted

  • Customer Frontlines supports the following devices:
    • Web-Based , iPhone , Android