Customer Frontlines

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Frontline Customer Experience Management

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User RatingNot rated yet
Starting PriceContact Vendor
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Customer Frontlines Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Customer Frontlines

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behavior and satisfaction. It offers real-time feedback tools, allowing businesses to respond quickly to customer needs and concerns. Qualtrics XM also includes customizable survey capabilities, making it easy to design and distribute surveys tailored to specific business needs. The platform supports integrations with various business systems, ensuring seamless data flow. Aimed at improving customer engagement and loyalty, it is user-friendly and adaptable to different industries, helping businesses stay attuned to their customers' experiences.
Company Qualtrics
Founded 2013
Headquarters United States
Employees 501-1000

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 10 languages available
Dutch English Finnish French German Irish Italian Japanese Korean Spanish
Category-Based Capabilities

Customer Frontlines Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Reputation Management Software 27 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Pricing Information

Customer Frontlines Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency NA
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗
Frequently Asked Questions

Customer Frontlines FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behavior and satisfaction. It offers real-time feedback tools, allowing businesses to respond quickly to customer needs and concerns. Qualtrics XM also includes customizable survey capabilities, making it easy to design and distribute surveys tailored to specific business needs. The platform supports integrations with various business systems, ensuring seamless data flow. Aimed at improving customer engagement and loyalty, it is user-friendly and adaptable to different industries, helping businesses stay attuned to their customers' experiences.

  • No, Customer Frontlines does not offer a free version.

  • No, Customer Frontlines does not offer any free trial.

  • Yes, Customer Frontlines offers an API.

  • Customer Frontlines offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Customer Frontlines offers training with the following options:
    • In-person , Webinar , Documentation

  • Customer Frontlines supports the following languages:
    • Dutch , English , Finnish , French , German , Irish , Italian , Japanese , Korean , Spanish

  • Following are the typical users of the Customer Frontlines:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Customer Frontlines supports the following deployment:
    • Cloud Hosted

  • Customer Frontlines supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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