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Frontline Customer Experience Management

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Customer Frontlines Overview

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behavior and satisfaction. It offers real-time feedback tools, allowing businesses to respond quickly to customer needs and concerns. Qualtrics XM also includes customizable survey capabilities, making it easy to design and distribute surveys tailored to specific business needs. The platform supports integrations with various business systems, ensuring seamless data flow. Aimed at improving customer engagement and loyalty, it is user-friendly and adaptable to different industries, helping businesses stay attuned to their customers' experiences.

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Contact Details

  • Vendor Name Qualtrics
  • Founded 2013
  • Location United States
  • Employees 501-1000

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish

Customer Frontlines Features

  • Arrow Icon Sentiment Analysis
  • Arrow Icon Campaign Management
  • Arrow Icon Visual Analytics
  • Arrow Icon Review Generation
  • Arrow Icon Keyword Tracking
  • Arrow Icon Widgets
  • Arrow Icon Real Time Notifications
  • Arrow Icon Engagement Tracking
  • Arrow Icon Review Monitoring
  • Arrow Icon SEO Management
  • Arrow Icon Response Management
  • Arrow Icon Social Media Integration
  • Arrow Icon Content Management
  • Arrow Icon SMS Messaging
  • Arrow Icon Brand Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Campaign Analytics
  • Arrow Icon Multi-Location
  • Arrow Icon Review Request
  • Arrow Icon Review Notification
  • Arrow Icon Customer Experience Management
  • Arrow Icon Review Display
  • Arrow Icon Review Sharing
  • Arrow Icon Hashtag Tracking
  • Arrow Icon Post Scheduling
  • Arrow Icon Complaint Management
  • Arrow Icon Social Media Monitoring
  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey

Customer Frontlines Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Customer Frontlines FAQs

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behavior and satisfaction. It offers real-time feedback tools, allowing businesses to respond quickly to customer needs and concerns. Qualtrics XM also includes customizable survey capabilities, making it easy to design and distribute surveys tailored to specific business needs. The platform supports integrations with various business systems, ensuring seamless data flow. Aimed at improving customer engagement and loyalty, it is user-friendly and adaptable to different industries, helping businesses stay attuned to their customers' experiences.

  • No, Customer Frontlines does not offer a free version.

  • No, Customer Frontlines does not offer any free trial.

  • No, Credit Card details are not required for the Customer Frontlines trial.

  • Yes, Customer Frontlines offers an API.

  • Customer Frontlines offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Customer Frontlines offers training with the following options:
    • In-person , Webinar , Documentation

  • Customer Frontlines supports the following languages:
    • Dutch , English , Finnish , French , German , Irish , Italian , Japanese , Korean , Spanish

  • Following are the typical users of the Customer Frontlines:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Customer Frontlines supports the following deployment:
    • Cloud Hosted

  • Customer Frontlines supports the following devices and operating systems:
    • Web-Based , iPhone , Android

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