Customer Frontlines vs SurveyMonkey – Find the Best Fit for You

Trying to decide between Customer Frontlines and SurveyMonkey? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

In-Depth Comparison of Customer Frontlines and SurveyMonkey

Product
Review & Ratings

No reviews available

No reviews available

Description

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behav... Read more about Customer Frontlines

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... Read more about SurveyMonkey

Free Trial

NA

Available

Starting Price

NA

$1550 Per Month

Category Features
Reputation Management Software
Customer Satisfaction Software
Employee Engagement Software
Survey Software
360 Degree Feedback Software
Customer Experience Software
Form Builder Software
Forms Automation Software
NPS Software
Polling Software
Other Information
Deployment Cloud Hosted Cloud Hosted
Devices Supported Web-Based, iPhone, Android, Web-Based, iPhone, Android,
Pricing Model Contact Vendor Usage Based
Support 24x7 Support, Email, Phone, Chat, Knowledge Base 24x7 Support, Email, Phone, Chat, Knowledge Base
Target Company Size
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business
Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

Customer Frontlines

No reviews available

SurveyMonkey

No reviews available

Customer Frontlines

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key feature is its powerful analytics engine, which interprets customer data to identify trends and patterns in customer behav... Read more about Customer Frontlines

SurveyMonkey

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... Read more about SurveyMonkey

Customer Frontlines

NA

SurveyMonkey

Available

Customer Frontlines

NA

SurveyMonkey

$1550 Per Month

Category Features

Sentiment Analysis

Customer Frontlines

SurveyMonkey

Campaign Management

Customer Frontlines

SurveyMonkey

Visual Analytics

Customer Frontlines

SurveyMonkey

Review Generation

Customer Frontlines

SurveyMonkey

Keyword Tracking

Customer Frontlines

SurveyMonkey

Widgets

Customer Frontlines

SurveyMonkey

Real Time Notifications

Customer Frontlines

SurveyMonkey

Engagement Tracking

Customer Frontlines

SurveyMonkey

Review Monitoring

Customer Frontlines

SurveyMonkey

SEO Management

Customer Frontlines

SurveyMonkey

Response Management

Customer Frontlines

SurveyMonkey

Social Media Integration

Customer Frontlines

SurveyMonkey

Content Management

Customer Frontlines

SurveyMonkey

SMS Messaging

Customer Frontlines

SurveyMonkey

Brand Tracking

Customer Frontlines

SurveyMonkey

Surveys & Feedback

Customer Frontlines

SurveyMonkey

Campaign Analytics

Customer Frontlines

SurveyMonkey

Multi-Location

Customer Frontlines

SurveyMonkey

Review Request

Customer Frontlines

SurveyMonkey

Review Notification

Customer Frontlines

SurveyMonkey

Customer Experience Management

Customer Frontlines

SurveyMonkey

Review Display

Customer Frontlines

SurveyMonkey

Review Sharing

Customer Frontlines

SurveyMonkey

Hashtag Tracking

Customer Frontlines

SurveyMonkey

Post Scheduling

Customer Frontlines

SurveyMonkey

Complaint Management

Customer Frontlines

SurveyMonkey

Social Media Monitoring

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Trend Analysis

Customer Frontlines

SurveyMonkey

Survey/Poll Management

Customer Frontlines

SurveyMonkey

Data Visualization

Customer Frontlines

SurveyMonkey

Reporting/Analytics

Customer Frontlines

SurveyMonkey

Chat/Messaging

Customer Frontlines

SurveyMonkey

CRM

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

Customer Segmentation

Customer Frontlines

SurveyMonkey

Customer Database

Customer Frontlines

SurveyMonkey

SMS Messaging

Customer Frontlines

SurveyMonkey

Visual Analytics

Customer Frontlines

SurveyMonkey

Email Management

Customer Frontlines

SurveyMonkey

Engagement Tracking

Customer Frontlines

SurveyMonkey

Multi-Channel Communication

Customer Frontlines

SurveyMonkey

Complaint Monitoring

Customer Frontlines

SurveyMonkey

Customer Experience Management

Customer Frontlines

SurveyMonkey

Sentiment Analysis

Customer Frontlines

SurveyMonkey

Performance Metrics

Customer Frontlines

SurveyMonkey

Social Media Integration

Customer Frontlines

SurveyMonkey

Customer Journey Mapping

Customer Frontlines

SurveyMonkey

NPS Survey

Customer Frontlines

SurveyMonkey

CES Survey

Customer Frontlines

SurveyMonkey

CSAT Survey

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Performance Management

Customer Frontlines

SurveyMonkey

Employee Recognition

Customer Frontlines

SurveyMonkey

Real Time Data

Customer Frontlines

SurveyMonkey

Progress Tracking

Customer Frontlines

SurveyMonkey

Goal Management

Customer Frontlines

SurveyMonkey

Surveys & Feedback

Customer Frontlines

SurveyMonkey

Engagement Tracking

Customer Frontlines

SurveyMonkey

Employee Onboarding

Customer Frontlines

SurveyMonkey

Chat/Messaging

Customer Frontlines

SurveyMonkey

Pulse Surveys

Customer Frontlines

SurveyMonkey

Goal Setting/Tracking

Customer Frontlines

SurveyMonkey

Gamification

Customer Frontlines

SurveyMonkey

Training Management

Customer Frontlines

SurveyMonkey

Benchmarking

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

360 Degree Feedback

Customer Frontlines

SurveyMonkey

Performance Metrics

Customer Frontlines

SurveyMonkey

Reporting/Analytics

Customer Frontlines

SurveyMonkey

Communication Management

Customer Frontlines

SurveyMonkey

Employee Reward Programs

Customer Frontlines

SurveyMonkey

Question Library

Customer Frontlines

SurveyMonkey

Employee Management

Customer Frontlines

SurveyMonkey

Alerts/Notifications

Customer Frontlines

SurveyMonkey

Employee Database

Customer Frontlines

SurveyMonkey

Negative Feedback Management

Customer Frontlines

SurveyMonkey

Employee Portal

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

URL Customization

Customer Frontlines

SurveyMonkey

Offline Response Collection

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

Template Management

Customer Frontlines

SurveyMonkey

Email Marketing

Customer Frontlines

SurveyMonkey

Reporting/Analytics

Customer Frontlines

SurveyMonkey

Multi-Language

Customer Frontlines

SurveyMonkey

Data Import/Export

Customer Frontlines

SurveyMonkey

Real Time Data

Customer Frontlines

SurveyMonkey

Engagement Tracking

Customer Frontlines

SurveyMonkey

Question Piping

Customer Frontlines

SurveyMonkey

Data Analysis Tools

Customer Frontlines

SurveyMonkey

Activity Dashboard

Customer Frontlines

SurveyMonkey

Customer Segmentation

Customer Frontlines

SurveyMonkey

Question Library

Customer Frontlines

SurveyMonkey

Survey Builder

Customer Frontlines

SurveyMonkey

Customizable Questions

Customer Frontlines

SurveyMonkey

Randomization

Customer Frontlines

SurveyMonkey

Support Audio/Images/Video

Customer Frontlines

SurveyMonkey

Site Intercept Survey

Customer Frontlines

SurveyMonkey

Question Branching

Customer Frontlines

SurveyMonkey

Multi-Channel Distribution

Customer Frontlines

SurveyMonkey

Drag & Drop

Customer Frontlines

SurveyMonkey

Social Media Integration

Customer Frontlines

SurveyMonkey

Skip Logic

Customer Frontlines

SurveyMonkey

Response Validation

Customer Frontlines

SurveyMonkey

Pulse Surveys

Customer Frontlines

SurveyMonkey

Access Controls/Permissions

Customer Frontlines

SurveyMonkey

Visual Analytics

Customer Frontlines

SurveyMonkey

Alerts/Notifications

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Progress Tracking

Customer Frontlines

SurveyMonkey

Anonymous Feedback

Customer Frontlines

SurveyMonkey

Survey/Poll Management

Customer Frontlines

SurveyMonkey

Employee Database

Customer Frontlines

SurveyMonkey

Skills Assessment

Customer Frontlines

SurveyMonkey

Appraisal History

Customer Frontlines

SurveyMonkey

Rater Selection

Customer Frontlines

SurveyMonkey

Self Service Portal

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

Email Reminders

Customer Frontlines

SurveyMonkey

Ratings/Reviews

Customer Frontlines

SurveyMonkey

Performance Review Management

Customer Frontlines

SurveyMonkey

Activity Dashboard

Customer Frontlines

SurveyMonkey

Employee Profiles

Customer Frontlines

SurveyMonkey

Self Assessment

Customer Frontlines

SurveyMonkey

Employee Portal

Customer Frontlines

SurveyMonkey

Customizable Questions

Customer Frontlines

SurveyMonkey

Pulse Surveys

Customer Frontlines

SurveyMonkey

Question Library

Customer Frontlines

SurveyMonkey

Performance Management

Customer Frontlines

SurveyMonkey

Reporting/Analytics

Customer Frontlines

SurveyMonkey

Goal Setting/Tracking

Customer Frontlines

SurveyMonkey

Assessment Management

Customer Frontlines

SurveyMonkey

Benchmarking

Customer Frontlines

SurveyMonkey

Continuous Feedback

Customer Frontlines

SurveyMonkey

Individual Development Plans

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Surveys & Feedback

Customer Frontlines

SurveyMonkey

Dashboard

Customer Frontlines

SurveyMonkey

Data Visualization

Customer Frontlines

SurveyMonkey

Text Analysis

Customer Frontlines

SurveyMonkey

Reporting/Analytics

Customer Frontlines

SurveyMonkey

Customer Segmentation

Customer Frontlines

SurveyMonkey

Negative Feedback Management

Customer Frontlines

SurveyMonkey

Engagement Tracking

Customer Frontlines

SurveyMonkey

Real-Time Notifications

Customer Frontlines

SurveyMonkey

Knowledge Management

Customer Frontlines

SurveyMonkey

Customizable Templates

Customer Frontlines

SurveyMonkey

Customizable Fields

Customer Frontlines

SurveyMonkey

Survey/Poll Management

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

Customizable Forms

Customer Frontlines

SurveyMonkey

Multi-Channel Data Collection

Customer Frontlines

SurveyMonkey

NPS Survey Structure

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Forms Creation & Design

Customer Frontlines

SurveyMonkey

Template Management

Customer Frontlines

SurveyMonkey

Data Import/Export

Customer Frontlines

SurveyMonkey

Drag & Drop

Customer Frontlines

SurveyMonkey

Conditional Logic

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Electronic Signature

Customer Frontlines

SurveyMonkey

Forms Creation & Design

Customer Frontlines

SurveyMonkey

Customizable Templates

Customer Frontlines

SurveyMonkey

Offline Access

Customer Frontlines

SurveyMonkey

Archiving & Retention

Customer Frontlines

SurveyMonkey

Collaboration Tools

Customer Frontlines

SurveyMonkey

Drag & Drop

Customer Frontlines

SurveyMonkey

Version Control

Customer Frontlines

SurveyMonkey

Forms Management

Customer Frontlines

SurveyMonkey

Process/Workflow Automation

Customer Frontlines

SurveyMonkey

Full Text Search

Customer Frontlines

SurveyMonkey

Third-Party Integrations

Customer Frontlines

SurveyMonkey

Data Import/Export

Customer Frontlines

SurveyMonkey

Access Controls/Permissions

Customer Frontlines

SurveyMonkey

File Storage

Customer Frontlines

SurveyMonkey

Customizable Forms

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Text Fields

Customer Frontlines

SurveyMonkey

Anonymous Feedback

Customer Frontlines

SurveyMonkey

NPS of Customers

Customer Frontlines

SurveyMonkey

Negative Feedback Management

Customer Frontlines

SurveyMonkey

Third-Party Integrations

Customer Frontlines

SurveyMonkey

Pulse Surveys

Customer Frontlines

SurveyMonkey

Multi-Channel Distribution

Customer Frontlines

SurveyMonkey

Text Analysis

Customer Frontlines

SurveyMonkey

NPS of Employees

Customer Frontlines

SurveyMonkey

Segmentation

Customer Frontlines

SurveyMonkey

Mobile Survey

Customer Frontlines

SurveyMonkey

Multi-Language

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Live Results Sharing

Customer Frontlines

SurveyMonkey

Customizable Branding

Customer Frontlines

SurveyMonkey

Online Polling

Customer Frontlines

SurveyMonkey

Survey/Poll Management

Customer Frontlines

SurveyMonkey

Multiple Question Types

Customer Frontlines

SurveyMonkey

Presentation Tools

Customer Frontlines

SurveyMonkey

Support Audio/Images/Video

Customer Frontlines

SurveyMonkey

Phone Polling

Customer Frontlines

SurveyMonkey

Q&A Management

Customer Frontlines

SurveyMonkey

Skip Logic

Customer Frontlines

SurveyMonkey

Feedback Management

Customer Frontlines

SurveyMonkey

Email Distribution

Customer Frontlines

SurveyMonkey

Data Analysis Tools

Customer Frontlines

SurveyMonkey

Artificial Intelligence

Customer Frontlines

SurveyMonkey

Other Information

Customer Frontlines

Cloud Hosted

SurveyMonkey

Cloud Hosted

Customer Frontlines

     Web-Based ,      iPhone ,      Android ,

SurveyMonkey

     Web-Based ,      iPhone ,      Android ,

Customer Frontlines

     Contact Vendor

SurveyMonkey

     Usage Based

Customer Frontlines

     24x7 Support ,      Email ,      Phone ,      Chat ,      Knowledge Base

SurveyMonkey

     24x7 Support ,      Email ,      Phone ,      Chat ,      Knowledge Base

Customer Frontlines

     Self-Employed ,      Small-Business ,      Midsize-Business ,      Large-Enterprise-Business

SurveyMonkey

     Self-Employed ,      Small-Business ,      Midsize-Business ,      Large-Enterprise-Business