Stonly
✓ Verified ProfileThe knowledge platform for better, faster customer service
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Stonly Evaluation Snapshot
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Product Overview
Stonly Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Category-Based Capabilities
Stonly Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Digital Adoption Platform Software 10 selected features Open category ↗ ⌄
User Onboarding
In-App Training
Surveys & Feedback
Audience Targeting
Content Creation
Data Quality Control
Self Service Tools
Contextual Guidance
Launch Management
Multi-Language
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Pricing Information
Stonly Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Alternative Products
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Frequently Asked Questions
Stonly FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Stonly is an innovative knowledge management platform that stands out for its interactive guides and step-by-step explanations. It empowers users to solve issues and learn processes on their own through engaging and customizable content. Stonly's unique approach allows for the creation of interactive walkthroughs, which are particularly effective for onboarding, customer support, and internal training. These guides are not just informative but also interactive, enabling users to follow paths based on their specific needs or queries. The platform is user-friendly, allowing easy creation and updating of content without requiring technical skills. Stonly integrates with other tools and websites, enhancing user experience and accessibility. With analytics to track guide performance and user engagement, Stonly is a powerful tool for improving knowledge delivery and user satisfaction.
- No, Stonly does not offer a free version.
- No, Stonly does not offer any free trial.
- Yes, Stonly offers an API.
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Stonly offers support with the following options:
- Chat , Knowledge Base
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Stonly offers training with the following options:
- Live Online , Webinar , Documentation
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Stonly supports the following languages:
- English , French
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Following are the typical users of the Stonly:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Stonly supports the following deployment:
- Cloud Hosted
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Stonly supports the following devices and operating systems:
- Web-Based
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