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Freshworks Customer Service Suite

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ALL-IN-ONE CUSTOMER SUPPORT SOLUTION

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Freshworks Customer Service Suite Evaluation Snapshot

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User RatingNot rated yet
Starting Price$29 / user
Free TrialAvailable
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Freshworks Customer Service Suite Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Freshworks Customer Service Suite

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely responses. Freshworks also offers automation features that help teams prioritize requests, assign tickets, and trigger pre-defined actions based on customer queries. The software’s AI-powered chatbot provides instant support for common customer questions, reducing response times and enhancing user experience. Freshworks integrates with a variety of other tools, such as collaboration platforms and CRM systems, making it easy to centralize all customer interactions in one place. The suite’s reporting features give businesses insights into team performance, customer satisfaction, and common issues, helping improve service delivery. With its user-friendly interface and comprehensive capabilities, Freshworks helps businesses deliver excellent customer service and drive customer loyalty.
Company Freshworks
Founded 2011
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Non-profit Organization Management
Category-Based Capabilities

Freshworks Customer Service Suite Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Freshworks Customer Service Suite Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Monthly Subscription
Growth
$29 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Freshworks Customer Service Suite FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely responses. Freshworks also offers automation features that help teams prioritize requests, assign tickets, and trigger pre-defined actions based on customer queries. The software’s AI-powered chatbot provides instant support for common customer questions, reducing response times and enhancing user experience. Freshworks integrates with a variety of other tools, such as collaboration platforms and CRM systems, making it easy to centralize all customer interactions in one place. The suite’s reporting features give businesses insights into team performance, customer satisfaction, and common issues, helping improve service delivery. With its user-friendly interface and comprehensive capabilities, Freshworks helps businesses deliver excellent customer service and drive customer loyalty.

  • No, Freshworks Customer Service Suite does not offer a free version.

  • Yes, Freshworks Customer Service Suite offers a free trial.

  • No, Credit Card details are not required for the Freshworks Customer Service Suite trial.

  • Freshworks Customer Service Suite offers the following pricing plans & packages:

    Growth

    $29 Per User

  • Freshworks Customer Service Suite supports the following payment frequencies:

    • Monthly Subscription

  • No, Freshworks Customer Service Suite does not offer an API.

  • Freshworks Customer Service Suite offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Freshworks Customer Service Suite offers training with the following options:
    • Webinar , Documentation , Videos

  • Freshworks Customer Service Suite supports the following languages:
    • English

  • Following are the typical users of the Freshworks Customer Service Suite:
    • Self-Employed , Small-Business , Midsize-Business

  • Freshworks Customer Service Suite supports the following deployment:
    • Cloud Hosted

  • Freshworks Customer Service Suite supports the following devices and operating systems:
    • Web-Based
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