Does Birdeye offer a free version?

No, Birdeye does not offer a free version.

Does Birdeye offer a free trial?

Yes, Birdeye offers a free trial.

Are Credit Card details required for the Birdeye trial?

No, Credit Card details are not required for the Birdeye trial.

What type of support options does Birdeye offer?

24x7 Support, Email, Phone, Chat, Knowledge Base

What type of training options does Birdeye offer?

In-person, Live Online, Webinar, Documentation, Videos

Self-Employed, Small-Business, Midsize-Business, Large-Enterprise-Business

Birdeye Reviews Apr 2025: Pricing & Features

Birdeye Overview

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with customers through various channels, enhancing communication and building trust. Companies can leverage Birdeye's intelligent insights to drive improvements in products and services. With robust features such as review monitoring, sentiment analysis, and competitor benchmarking, Birdeye equips businesses to make informed decisions and stay ahead in the competitive landscape. It stands as a valuable resource for companies seeking to elevate their customer experience and online presence.

Contact Details

Birdeye
2012
United States
501-1000

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

In-person
Live Online
Webinar
Documentation
Videos

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Languages Supported

English

Industries

Automotive, Commercial Real Estate, Financial Services, Health, Wellness & Fitness, Hospital & Health Care, Hospitality, Insurance, Marketing & Advertising, Real Estate, Restaurants

Birdeye Features

Reputation Management Software

Sentiment Analysis
Campaign Management
Visual Analytics
Review Generation
Keyword Tracking
Widgets
Real Time Notifications
Engagement Tracking
Review Monitoring
SEO Management
Response Management
Social Media Integration
Content Management
SMS Messaging
Brand Tracking
Surveys & Feedback
Campaign Analytics
Multi-Location
Review Request
Review Notification
Customer Experience Management
Review Display
Review Sharing
Hashtag Tracking
Post Scheduling
Complaint Management
Social Media Monitoring

Social Media Marketing Software

Automated Publishing
Campaign Analytics
Commenting/Notes
Tagging
Contact Management
Social Media Monitoring
Performance Metrics
Campaign Planning
Multi-Campaign
Content Management
Social Promotion
Multi-Channel Marketing
Image Library
Post Scheduling
Email Marketing
Conversion Tracking
Campaign Management
Drag & Drop
Reporting/Analytics
Engagement Tracking
Multi-Channel Management
Content Library
AB Testing
Multi-Account Management
Social Media Integration
Calendar Management
Trend Analysis
Customer Segmentation
Keyword Filtering
Automated Scheduling
Click Tracking

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

SMS Marketing Software

Contact Management
Interaction Tracking
Text-to-Win
Mobile Keywords
SMS Messaging
Message Personalization
Campaign Management
Customer Segmentation
Multi-Campaign
Automated Responses
Reporting/Analytics
Communication Management
Scheduled Messaging
Polls/Voting
Mass Texting
MMS
Contact Database
Chat/Messaging
Campaign Planning
2-Way Messaging
Live Chat
Engagement Tracking
Mobile Coupons
SMS Marketing
Alerts/Notifications
Compliance Management
Reputation Management
Multi-Language
QR Codes
Reminders
Open Rate Tracking

Brand Management Software

Change Management
Fulfillment Distribution
Collaboration Tools
Visual Analytics
Commenting/Notes
Image Editing
Campaign Management
Metadata Management
Digital Asset Management
Customizable Branding
Version Control
Search/Filter
Approval Process Control
Template Management
Artwork Management
Content Library
Document Storage
Content Management
Social Media Integration
Brand Guidelines
Image Library
File Management

Survey Software

URL Customization
Offline Response Collection
Feedback Management
Template Management
Email Marketing
Reporting/Analytics
Multi-Language
Data Import/Export
Real Time Data
Engagement Tracking
Question Piping
Data Analysis Tools
Activity Dashboard
Customer Segmentation
Question Library
Survey Builder
Customizable Questions
Randomization
Support Audio/Images/Video
Site Intercept Survey
Question Branching
Multi-Channel Distribution
Drag & Drop
Social Media Integration
Skip Logic
Response Validation
Pulse Surveys
Access Controls/Permissions
Visual Analytics
Alerts/Notifications

AI Marketing Tools Software

AI/Machine Learning
Marketing Management
AI Content Creation
AI Writing Assistant
Personalization
SEO Management
Behavior Analytics
Campaign Analytics
Campaign Management
Marketing Automation

Chatbot Software

Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing

Competitive Intelligence Software

Social Media Monitoring
Activity Dashboard
Benchmarking
Search/Filter
Alerts/Notifications
Data Visualization
Customer Profiles
Forecasting
Trend Analysis
Sentiment Analysis
SEO Management
Monitoring
Engagement Tracking
Customer Segmentation
Keyword Tracking
Real-Time Analytics
Competitive Analysis
Third-Party Integrations
Real Time Comparisons
Website Monitoring
API
Reporting/Analytics
Performance Metrics
Data Import/Export

Conversational AI Platform Software

Contextual Guidance
Live Chat
Multi-Channel Communication
Pre-Configured Bot
For Developers
Multi-Language
Code-free Development
Speech Synthesis
Sentiment Analysis
Speech Recognition
Intent Recognition
Reporting/Analytics
Chatbot

Conversational Marketing Platform Software

Product Recommendations
Multi-Channel Communication
SMS Messaging
Group Messaging
Video Chat
Human Handover
Email Automation
Audience Targeting
Lead Distribution
Chatbot
Appointment Scheduling
Lead Qualification

Customer Experience Software

Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure

Local SEO Tools Software

Keyword Rank Tracking
Reporting/Analytics
SEO Audit
Competitive Analysis
Reputation Management
Geo Rankings
Keyword Research Tools
Content Management
Performance Metrics
Listing Management
Web Traffic Reporting
SEO Management
Reviews Management

Payment Processing Software

Electronic Signature
Billing & Invoicing
In-Person Payments
Recurring/Subscription Billing
Payment Fraud Prevention
Payment Processing
Data Security
Electronic Payments
Multiple Payment Options
Payment Processing Services Integration
Point of Sale (POS)
Online Payments
Reporting/Analytics
Debit/Credit Card Processing
ACH Payment Processing
Mobile Payments
PCI Compliance
Third-Party Integrations
Multi-Currency

Review Management Software

Social Sharing
Review Notification
Campaign Management
Review Monitoring
Sentiment Analysis
Negative Feedback Management
Dashboard
Review Request
Response Management

Social Media Management Software

Engagement Tracking
Tagging
Image Library
Customer Engagement
@mentions
Reporting/Analytics
Keyword Tracking
Brand Tracking
Post Scheduling
Alerts/Notifications
Automated Publishing
Multi-Account Management
Social Media Integration
Campaign Management
Multi-Campaign
Collaboration Tools
Calendar Management

Social Media Monitoring Software

Competitive Analysis
Trend Analysis
Customizable Reports
Audience Targeting
Social Media Integration
Performance Metrics
Impact Measurement
Visual Analytics
Reputation Management
Real-Time Notifications
Reporting & Statistics
Campaign Analytics
Sentiment Analysis
Customer Engagement
Engagement Tracking
Content Management
Influencer Tracking
Dashboard
Multi-Channel Data Collection

Customer Support Software

Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot

Birdeye Claim

Birdeye Overview

Birdeye Screenshot & Video

Contact Details

Support

Training

Licensing & Deployment

Typical Customers

Languages Supported

Industries

Birdeye Features

Reputation Management Software

Social Media Marketing Software

Live Chat Software

Customer Engagement Software

Customer Satisfaction Software

SMS Marketing Software

Brand Management Software

Survey Software

AI Marketing Tools Software

Chatbot Software

Competitive Intelligence Software

Conversational AI Platform Software

Conversational Marketing Platform Software

Customer Experience Software

Local SEO Tools Software

Payment Processing Software

Review Management Software

Social Media Management Software

Social Media Monitoring Software

Customer Support Software

Birdeye Pricing

Pricing Type

Preferred Currency

Free Trial

Free Version

Payment Frequency

Top Birdeye Alternatives

Trustpilot

Sprinklr

Yotpo

Thryv

Birdeye FAQs

What is Birdeye?

Does Birdeye offer a free version?

Does Birdeye offer a free trial?

Are Credit Card details required for the Birdeye trial?

Does Birdeye offer an API?

What type of support options does Birdeye offer?

What type of training options does Birdeye offer?

What different languages does Birdeye support?

Who uses the Birdeye?

What deployment options does Birdeye support?

What devices and operating systems does Birdeye support?

Birdeye Comparisons