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Birdeye

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Birdeye

"Managing online reputation can feel overwhelming, especially for businesses with multiple locations. Birdeye helps teams collect customer reviews, respond to feedback, and stay on top of what people are saying — all from one place. It works well for multi-location reputation management, making it easier for teams to stay consistent without juggling multiple tools. That said, smaller businesses with a single location and a tight budget may find the pricing difficult to justify."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Birdeye Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Birdeye Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Birdeye

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with customers through various channels, enhancing communication and building trust. Companies can leverage Birdeye's intelligent insights to drive improvements in products and services. With robust features such as review monitoring, sentiment analysis, and competitor benchmarking, Birdeye equips businesses to make informed decisions and stay ahead in the competitive landscape. It stands as a valuable resource for companies seeking to elevate their customer experience and online presence.
Company Birdeye
Founded 2012
Headquarters United States
Employees 501-1000

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 10 industries available
Advertising & Marketing Automotive Commercial Real Estate Financial Services Health, Wellness & Fitness Hospital & Health Care Hospitality Insurance Real Estate Restaurants

Why Choose Birdeye

Problem it Solves

  • Problem it Solves Improves Customer Feedback Management And Enhances Online Reputation

Target Users

  • Target Users Small Business Owners
  • Target Users Marketing Professionals
  • Target Users Customer Experience Managers
  • Target Users Franchise Operators
  • Target Users Multi-location Business Managers

Core Use Case

  • Core Use Case Monitor Customer Feedback
  • Core Use Case Improve Online Reputation
  • Core Use Case Engage With Customers
  • Core Use Case Gather Insights
  • Core Use Case Enhance Customer Experience

USP

  • USP Transform Customer Experiences With Real-time Feedback Insights

Pros

  • Pros All-in-one reputation platform saves juggling multiple disconnected tools
  • Pros Review requests via text actually get responses from customers
  • Pros Centralizes feedback from 200+ review sites in one dashboard
  • Pros Automated review generation campaigns run without constant manual oversight
  • Pros Sentiment analysis surfaces real customer pain points quickly
  • Pros Webchat and messaging tools keep conversations in a single inbox
  • Pros Competitive benchmarking shows exactly where rivals outrank you locally
  • Pros Multi-location businesses get granular performance data per branch

Cons

  • Cons Reporting customization feels limited for data-heavy marketing teams
  • Cons Review request workflows need manual adjustment across multiple locations
  • Cons Pricing climbs noticeably as location count and features expand
  • Cons Dashboard navigation takes time to feel natural for new users
Editorial Buyer Guidance

Who Is Birdeye Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improves Customer Feedback Management And Enhances Online Reputation

Target Users

  • Small Business Owners
  • Marketing Professionals
  • Customer Experience Managers
  • Franchise Operators
  • Multi-location Business Managers

Core Use Cases

  • Monitor Customer Feedback
  • Improve Online Reputation
  • Engage With Customers
  • Gather Insights
  • Enhance Customer Experience

Unique Selling Point

Transform Customer Experiences With Real-time Feedback Insights

Strengths and Limitations

Birdeye Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • All-in-one reputation platform saves juggling multiple disconnected tools
  • Review requests via text actually get responses from customers
  • Centralizes feedback from 200+ review sites in one dashboard
  • Automated review generation campaigns run without constant manual oversight
  • Sentiment analysis surfaces real customer pain points quickly
  • Webchat and messaging tools keep conversations in a single inbox
  • Competitive benchmarking shows exactly where rivals outrank you locally
  • Multi-location businesses get granular performance data per branch
!

Cons

  • Reporting customization feels limited for data-heavy marketing teams
  • Review request workflows need manual adjustment across multiple locations
  • Pricing climbs noticeably as location count and features expand
  • Dashboard navigation takes time to feel natural for new users
Category-Based Capabilities

Birdeye Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Reputation Management Software 28 selected features Open category ↗ ⌄
Sentiment Analysis Campaign Management Visual Analytics Review Generation Keyword Tracking Widgets Real Time Notifications Engagement Tracking Review Monitoring SEO Management Response Management Social Media Integration Content Management SMS Messaging Brand Tracking Surveys & Feedback Campaign Analytics Multi-Location Review Request Review Notification Customer Experience Management Review Display Review Sharing Hashtag Tracking Post Scheduling Complaint Management Social Media Monitoring Artificial Intelligence
Social Media Marketing Software 32 selected features Open category ↗ ⌄
Automated Publishing Campaign Analytics Commenting/Notes Tagging Contact Management Social Media Monitoring Performance Metrics Campaign Planning Multi-Campaign Content Management Social Promotion Multi-Channel Marketing Image Library Post Scheduling Email Marketing Conversion Tracking Campaign Management Drag & Drop Reporting/Analytics Engagement Tracking Multi-Channel Management Content Library AB Testing Multi-Account Management Social Media Integration Calendar Management Trend Analysis Customer Segmentation Keyword Filtering Automated Scheduling Click Tracking Artificial Intelligence
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Customer Engagement Software 23 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis Artificial Intelligence
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
SMS Marketing Software 32 selected features Open category ↗ ⌄
Contact Management Interaction Tracking Text-to-Win Mobile Keywords SMS Messaging Message Personalization Campaign Management Customer Segmentation Multi-Campaign Automated Responses Reporting/Analytics Communication Management Scheduled Messaging Polls/Voting Mass Texting MMS Contact Database Chat/Messaging Campaign Planning 2-Way Messaging Live Chat Engagement Tracking Mobile Coupons SMS Marketing Alerts/Notifications Compliance Management Reputation Management Multi-Language QR Codes Reminders Open Rate Tracking Artificial Intelligence
Brand Management Software 22 selected features Open category ↗ ⌄
Change Management Fulfillment Distribution Collaboration Tools Visual Analytics Commenting/Notes Image Editing Campaign Management Metadata Management Digital Asset Management Customizable Branding Version Control Search/Filter Approval Process Control Template Management Artwork Management Content Library Document Storage Content Management Social Media Integration Brand Guidelines Image Library File Management
Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
AI Marketing Tools Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Marketing Management AI Content Creation AI Writing Assistant Personalization SEO Management Behavior Analytics Campaign Analytics Campaign Management Marketing Automation Artificial Intelligence
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Competitive Intelligence Software 25 selected features Open category ↗ ⌄
Social Media Monitoring Activity Dashboard Benchmarking Search/Filter Alerts/Notifications Data Visualization Customer Profiles Forecasting Trend Analysis Sentiment Analysis SEO Management Monitoring Engagement Tracking Customer Segmentation Keyword Tracking Real-Time Analytics Competitive Analysis Third-Party Integrations Real Time Comparisons Website Monitoring API Reporting/Analytics Performance Metrics Data Import/Export Artificial Intelligence
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 13 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification Artificial Intelligence
Customer Experience Software 18 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure Artificial Intelligence
Local SEO Tools Software 14 selected features Open category ↗ ⌄
Keyword Rank Tracking Reporting/Analytics SEO Audit Competitive Analysis Reputation Management Geo Rankings Keyword Research Tools Content Management Performance Metrics Listing Management Web Traffic Reporting SEO Management Reviews Management Artificial Intelligence
Payment Processing Software 20 selected features Open category ↗ ⌄
Electronic Signature Billing & Invoicing In-Person Payments Recurring/Subscription Billing Payment Fraud Prevention Payment Processing Data Security Electronic Payments Multiple Payment Options Payment Processing Services Integration Point of Sale (POS) Online Payments Reporting/Analytics Debit/Credit Card Processing ACH Payment Processing Mobile Payments PCI Compliance Third-Party Integrations Multi-Currency Artificial Intelligence
Review Management Software 10 selected features Open category ↗ ⌄
Social Sharing Review Notification Campaign Management Review Monitoring Sentiment Analysis Negative Feedback Management Dashboard Review Request Response Management Artificial Intelligence
Social Media Management Software 18 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management Artificial Intelligence
Social Media Monitoring Software 20 selected features Open category ↗ ⌄
Competitive Analysis Trend Analysis Customizable Reports Audience Targeting Social Media Integration Performance Metrics Impact Measurement Visual Analytics Reputation Management Real-Time Notifications Reporting & Statistics Campaign Analytics Sentiment Analysis Customer Engagement Engagement Tracking Content Management Influencer Tracking Dashboard Multi-Channel Data Collection Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot Artificial Intelligence
Connected Applications

Birdeye Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

Birdeye Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗
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Frequently Asked Questions

Birdeye FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with customers through various channels, enhancing communication and building trust. Companies can leverage Birdeye's intelligent insights to drive improvements in products and services. With robust features such as review monitoring, sentiment analysis, and competitor benchmarking, Birdeye equips businesses to make informed decisions and stay ahead in the competitive landscape. It stands as a valuable resource for companies seeking to elevate their customer experience and online presence.

  • No, Birdeye does not offer a free version.

  • Yes, Birdeye offers a free trial.

  • No, Credit Card details are not required for the Birdeye trial.

  • Yes, Birdeye offers an API.

  • Birdeye can be integrated with the following applications:

    • Salesforce Sales Cloud , QuickBooks Online , Mailchimp , Google Workspace , HubSpot CRM , Slack , Zendesk Suite , Microsoft 365 , Yelp Guest Manager , Zapier

  • Birdeye offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Birdeye offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Birdeye supports the following languages:
    • English

  • Following are the typical users of the Birdeye:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Birdeye supports the following deployment:
    • Cloud Hosted

  • Birdeye supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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