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Leading Review Management & Messaging Platform for Local Businesses

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Birdeye Overview

Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providing businesses with a comprehensive view of their online reputation. The platform facilitates real-time engagement with customers through various channels, enhancing communication and building trust. Companies can leverage Birdeye's intelligent insights to drive improvements in products and services. With robust features such as review monitoring, sentiment analysis, and competitor benchmarking, Birdeye equips businesses to make informed decisions and stay ahead in the competitive landscape. It stands as a valuable resource for companies seeking to elevate their customer experience and online presence.

Birdeye screenshot & Video

Contact Details

  • Birdeye
  • 2012
  • United States
  • 501-1000

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Automotive, Commercial Real Estate, Financial Services, Health, Wellness & Fitness, Hospital & Health Care, Hospitality, Insurance, Marketing & Advertising, Real Estate, Restaurants

Birdeye Features

  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • Contact Management
  • Interaction Tracking
  • Text-to-Win
  • Mobile Keywords
  • SMS Messaging
  • Message Personalization
  • Campaign Management
  • Customer Segmentation
  • Multi-Campaign
  • Automated Responses
  • Reporting/Analytics
  • Communication Management
  • Scheduled Messaging
  • Polls/Voting
  • Mass Texting
  • MMS
  • Contact Database
  • Chat/Messaging
  • Campaign Planning
  • 2-Way Messaging
  • Live Chat
  • Engagement Tracking
  • Mobile Coupons
  • SMS Marketing
  • Alerts/Notifications
  • Compliance Management
  • Reputation Management
  • Multi-Language
  • QR Codes
  • Reminders
  • Open Rate Tracking
  • Change Management
  • Fulfillment Distribution
  • Collaboration Tools
  • Visual Analytics
  • Commenting/Notes
  • Image Editing
  • Campaign Management
  • Metadata Management
  • Digital Asset Management
  • Customizable Branding
  • Version Control
  • Search/Filter
  • Approval Process Control
  • Template Management
  • Artwork Management
  • Content Library
  • Document Storage
  • Content Management
  • Social Media Integration
  • Brand Guidelines
  • Image Library
  • File Management
  • URL Customization
  • Offline Response Collection
  • Feedback Management
  • Template Management
  • Email Marketing
  • Reporting/Analytics
  • Multi-Language
  • Data Import/Export
  • Real Time Data
  • Engagement Tracking
  • Question Piping
  • Data Analysis Tools
  • Activity Dashboard
  • Customer Segmentation
  • Question Library
  • Survey Builder
  • Customizable Questions
  • Randomization
  • Support Audio/Images/Video
  • Site Intercept Survey
  • Question Branching
  • Multi-Channel Distribution
  • Drag & Drop
  • Social Media Integration
  • Skip Logic
  • Response Validation
  • Pulse Surveys
  • Access Controls/Permissions
  • Visual Analytics
  • Alerts/Notifications

Birdeye Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Birdeye FAQ's

  • No, Birdeye does not offer a free version.

  • Yes, Birdeye offers a free trial.

  • No, Credit Card details are not required for the Birdeye trial.

  • Yes, Birdeye offers an API.

  • Birdeye offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Birdeye offers training with the following options:
    • In-person , Webinar , Documentation

  • Birdeye supports the following languages:
    • English

  • Following are the typical users of the Birdeye:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Birdeye supports the following deployment:
    • Cloud Hosted

  • Birdeye supports the following devices and operating systems:
    • Web-Based , iPhone , Android