SmileBack
Claim Profile#1 Customer satisfaction platform designed for MSPs.
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SmileBack Evaluation Snapshot
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Data Transparency
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Product Overview
SmileBack Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
SmileBack Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey
Pricing Information
SmileBack Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Starter
$88
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Frequently Asked Questions
SmileBack FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
SmileBack is a customer feedback management tool primarily designed for IT service providers. It focuses on collecting and analyzing customer satisfaction data. The tool offers a simple, one-click feedback system, making it easy for customers to provide their input. SmileBack integrates with common service desk platforms, streamlining feedback collection directly from support interactions. Its features include detailed reporting capabilities, enabling businesses to track performance and customer satisfaction trends. The platform also supports the creation of custom reports, providing tailored insights. Additionally, SmileBack offers a feature to directly respond to feedback, fostering better customer engagement and service improvement. This tool is user-friendly, aimed at helping businesses efficiently measure and enhance their customer service quality.
- No, SmileBack does not offer a free version.
- Yes, SmileBack offers a free trial.
- No, Credit Card details are not required for the SmileBack trial.
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SmileBack offers the following pricing plans & packages:
Starter
$88 Per Month
-
SmileBack supports the following payment frequencies:
- Annual Subscription , Monthly Payment
- No, SmileBack does not offer an API.
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SmileBack offers support with the following options:
- Email , Phone , Chat , Knowledge Base
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SmileBack offers training with the following options:
- Webinar , Documentation
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SmileBack supports the following languages:
- English
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Following are the typical users of the SmileBack:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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SmileBack supports the following deployment:
- Cloud Hosted
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SmileBack supports the following devices and operating systems:
- Web-Based
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Product Comparisons
SmileBack Comparisons
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