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#1 Customer satisfaction platform designed for MSPs.

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SmileBack Overview

SmileBack is a customer feedback management tool primarily designed for IT service providers. It focuses on collecting and analyzing customer satisfaction data. The tool offers a simple, one-click feedback system, making it easy for customers to provide their input. SmileBack integrates with common service desk platforms, streamlining feedback collection directly from support interactions. Its features include detailed reporting capabilities, enabling businesses to track performance and customer satisfaction trends. The platform also supports the creation of custom reports, providing tailored insights. Additionally, SmileBack offers a feature to directly respond to feedback, fostering better customer engagement and service improvement. This tool is user-friendly, aimed at helping businesses efficiently measure and enhance their customer service quality.

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SmileBack Screenshot & Video

Contact Details

  • Vendor Name ConnectWise
  • Founded 1982
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

SmileBack Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey

SmileBack Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Starter

$88 Per Month

Top SmileBack Alternatives

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SmileBack FAQs

SmileBack is a customer feedback management tool primarily designed for IT service providers. It focuses on collecting and analyzing customer satisfaction data. The tool offers a simple, one-click feedback system, making it easy for customers to provide their input. SmileBack integrates with common service desk platforms, streamlining feedback collection directly from support interactions. Its features include detailed reporting capabilities, enabling businesses to track performance and customer satisfaction trends. The platform also supports the creation of custom reports, providing tailored insights. Additionally, SmileBack offers a feature to directly respond to feedback, fostering better customer engagement and service improvement. This tool is user-friendly, aimed at helping businesses efficiently measure and enhance their customer service quality.

  • No, SmileBack does not offer a free version.

  • Yes, SmileBack offers a free trial.

  • No, Credit Card details are not required for the SmileBack trial.

  • SmileBack offers the following pricing plans & packages:

    Starter

    $88 Per Month

  • SmileBack supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, SmileBack does not offer an API.

  • SmileBack offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • SmileBack offers training with the following options:
    • Webinar , Documentation

  • SmileBack supports the following languages:
    • English

  • Following are the typical users of the SmileBack:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • SmileBack supports the following deployment:
    • Cloud Hosted

  • SmileBack supports the following devices and operating systems:
    • Web-Based

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