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LiveAgent

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Simple Customer Support Software for Teams

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses LiveAgent

"Support teams dealing with high volumes of customer messages across different channels often find LiveAgent a practical choice. It brings together emails, chats, and other communication into one place, making it easier for agents to stay organized and respond without switching between tools. Multi-channel ticket management is where it tends to show real value for growing support teams. That said, very small businesses with minimal customer inquiries may find the feature depth more than they actually need."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

LiveAgent Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.9 / 5
Starting Price$15 / month
Free Trial30 Days
Free VersionNot available
APINot available
DeploymentCloud Hosted, Deployment Type
HeadquartersSlovakia
✎
Buyer Contribution

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Product Overview

LiveAgent Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About LiveAgent

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of different platforms, that's a real time saver instead of stitching five tools together.

What stands out is the ticketing side.

Every message, no matter where it came from, turns into a ticket that lives in a universal inbox. Agents aren't hopping between apps to check chat versus email versus a phone log. It's all sitting in one place, tagged and organized automatically.

A few features people mention often:

  • Real time live chat with typing previews, so agents see what a customer's writing before they hit send
  • A built in call center with call routing and IVR
  • Gamification features that quietly turn ticket resolution into something closer to a game for agents
  • A customizable knowledge base and customer portal for self service
It's a strong fit for small and mid sized businesses that need serious multichannel support but don't want to pay enterprise pricing to get it. Not the flashiest tool on the market, but it covers a lot of ground without asking you to compromise on any single channel.
Company QualityUnit
Founded 2004
Headquarters Slovakia
Employees 11-50

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 7 industries available
E-commerce Enterprise Managed Service Provider (MSP) Retail Startups Telecommunications Wholesale

Why Choose LiveAgent

Problem it Solves

  • Problem it Solves Streamlines Customer Support Communication And Enhances Response Efficiency

Target Users

  • Target Users Small To Medium-sized Businesses
  • Target Users Customer Support Teams
  • Target Users Sales Teams
  • Target Users IT Help Desks
  • Target Users E-commerce Companies

Core Use Case

  • Core Use Case Manage Customer Inquiries
  • Core Use Case Streamline Support Processes
  • Core Use Case Enhance Team Collaboration
  • Core Use Case Track Customer Interactions
  • Core Use Case Automate Routine Tasks

USP

  • USP Seamless Customer Support With Real-time Chat And Ticketing

Pros

  • Pros Handles email, chat, calls, and social in one place
  • Pros Ticket management keeps every customer conversation organized and easy to track
  • Pros Built-in call center feature saves cost on third-party phone tools
  • Pros Social media integrations pull messages directly into the agent dashboard
  • Pros Affordable pricing tiers make it accessible for small support teams
  • Pros Canned responses cut down repetitive typing on common customer questions
  • Pros Real-time chat widget is quick to deploy on any website
  • Pros Reporting gives clear visibility into agent performance and response times

Cons

  • Cons Social media channel setup requires more configuration steps than expected
  • Cons Reporting depth falls short for teams needing advanced social analytics
  • Cons Pricing climbs noticeably once higher-tier social features unlock
  • Cons Managing multiple brand inboxes feels cluttered without careful organization
Editorial Buyer Guidance

Who Is LiveAgent Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Customer Support Communication And Enhances Response Efficiency

Target Users

  • Small To Medium-sized Businesses
  • Customer Support Teams
  • Sales Teams
  • IT Help Desks
  • E-commerce Companies

Core Use Cases

  • Manage Customer Inquiries
  • Streamline Support Processes
  • Enhance Team Collaboration
  • Track Customer Interactions
  • Automate Routine Tasks

Unique Selling Point

Seamless Customer Support With Real-time Chat And Ticketing

Strengths and Limitations

LiveAgent Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Handles email, chat, calls, and social in one place
  • Ticket management keeps every customer conversation organized and easy to track
  • Built-in call center feature saves cost on third-party phone tools
  • Social media integrations pull messages directly into the agent dashboard
  • Affordable pricing tiers make it accessible for small support teams
  • Canned responses cut down repetitive typing on common customer questions
  • Real-time chat widget is quick to deploy on any website
  • Reporting gives clear visibility into agent performance and response times
!

Cons

  • Social media channel setup requires more configuration steps than expected
  • Reporting depth falls short for teams needing advanced social analytics
  • Pricing climbs noticeably once higher-tier social features unlock
  • Managing multiple brand inboxes feels cluttered without careful organization
Category-Based Capabilities

LiveAgent Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Email Management Software 24 selected features Open category ↗ ⌄
Email Tracking Contact Management Auto-Responders Signature Management Spam Blocker Email Marketing Customer Segmentation Alerts/Notifications Email Monitoring Chat/Messaging Routing Canned Responses Whitelisting/Blacklisting Search/Filter Drag & Drop Campaign Management Shared Inboxes Inbox Management Response Management Email Templates Queue Management Email Distribution Collaboration Tools Prioritization
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

LiveAgent is a multichannel help desk software that combines email, live chat, phone, and social media into one shared team inbox. It offers ticket management, a knowledge base, and a built-in call center with IVR. With automation rules and AI chatbot handover, teams resolve customer issues faster.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Social CRM Software 29 selected features Open category ↗ ⌄
Lead Capture Customer Support Lead Nurturing Activity Dashboard Data Visualization Brand Tracking Contact Management Customer Engagement Social Media Monitoring Social Promotion Sales Pipeline Management Email Marketing Reporting/Analytics Tagging Communication Management Audience Targeting Marketing Automation Calendar Management Content Management Sentiment Analysis Task Management Customer Database Social Media Integration Live Chat Email Tracking CRM Customer Social Profiles Collaboration Tools Engagement Tracking
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management Employee Coaching Tools Customer Experience Management Call Recording Reporting/Analytics Process/Workflow Automation Third-Party Integrations Multi-Channel Communication Activity Dashboard KPI Monitoring Multiple Scoring Models Customer Surveys Feedback Management Agent Interface Sentiment Analysis
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Portal Software 15 selected features Open category ↗ ⌄
File Sharing Real-Time Chat Access Controls/Permissions Customizable Branding Calendar Management Client Portal Forms Management Collaboration Tools Document Management Knowledge Base Management Content Management SSL Security Search/Filter Data Security Unified Directory
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging Caller ID Video Conferencing Call Routing Call Recording Caller Profiles Live Chat
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Connected Applications

LiveAgent Integrations

Integration information is displayed only when approved integration products are available on the profile.

Pricing Information

LiveAgent Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial 30 Days
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗ Trial Page ↗ Request Demo ↗
Small business
$15 Per Month
Medium business
$29 Per Month
Large business
$49 Per Month
Enterprise
$69 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

LiveAgent Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a LiveAgent Review ↗
4.9
Based on 20 approved reviews
5 stars 86%
4 stars 14%
3 stars 0%
2 stars 0%
1 star 0%
Magda Z.
Magda Z. Implementation Manager

An Easy-to-Use Customer Service Tool

I like how straightforward and accessible this tool is. It brings all communication channels into a single inbox, has a clear and transparent setup, and the interface is simple and responsive, making it easy to manage customer interactions.

Reviewed on December, 2024
Xiluva S.
Xiluva S. System Engineer

Customer Support & Service Tool of 2024

LiveAgent makes it much easier for me to keep customers happy, which is something every business aims for. I really appreciate that it packs everything into one place. Customer support features, live chat, and call recording. So I can deliver the best service without switching between different tools.

Reviewed on November, 2024
Yakubu J.
Yakubu J. Chief Editor, Head Publications and Communications

LiveAgent in Education Management

As a Chief Editor in the education management field, I rely on LiveAgent to provide smooth customer support through live chat and calls. It makes handling inquiries easy and helps me assist users efficiently.

Reviewed on November, 2024
Phil H.
Phil H. Marketing Manager

A Top Choice for Customer Support

I’m really happy with this tool and would recommend it to anyone. It’s budget-friendly, the customer support is fantastic, and getting it up and running was super easy. The ticket management system is detailed and makes handling everything much more straightforward.

Reviewed on August, 2024
Yvonne K.
Yvonne K. Technical Staff

LiveAgent at ASEA

LiveAgent has become my go-to for handling all customer communications at my automotive agency. With support ticket management, live chat, and tools to boost engagement, it makes managing customer support smooth and efficient in real time.

Reviewed on July, 2024
Kinga T.
Kinga T. Sales Manager

A Great App to Stay Connected with Clients

LiveAgent is perfect for businesses with busy websites because it responds to client questions quickly. The built-in live chat helps handle concerns and complaints almost in real-time, improving customer satisfaction. I also love how easy it is to get used to the simple interface, and the mobile version means I can chat with clients without needing to be at the office.

Reviewed on June, 2024
Clarke M.
Clarke M. Desktop Support Analyst

All-in-One IT Ticketing Platform

LiveAgent brings together everything I need in one place. From email management and unified communications to improving customer experience and engagement. Having all these features integrated makes managing IT tickets so much easier and more efficient.

Reviewed on February, 2024
Pierre A.
Pierre A. MD

Fantastic Software at an Affordable Price

This software is really easy to pick up and use, yet it’s complete and has everything I need all in one place. It’s a great value for what it offers.

Reviewed on January, 2024
Sophie G.
Sophie G. Office Administrative

Efficient and Streamlined Communication

LiveAgent has made it easy to keep all communication in one place, boosting efficiency and giving me a clear picture of how the team is performing. I especially like the ticketing system—it helps me track and respond to customer and colleague inquiries effortlessly. The live chat and integrated telephony have improved our response times, and being able to assign and categorize tickets makes prioritizing tasks simple. The analytics dashboard is also great for monitoring team productivity and spotting areas where we can improve.

Reviewed on August, 2023
Rexandal Q.
Rexandal Q. Sales manager

A Powerful Ticketing Tool for Understanding Customers

LiveAgent has become an essential part of our organization, helping us understand customer issues so we can resolve them quickly and even boost our sales. I especially appreciate the strong ticketing system, which organizes and prioritizes inquiries, making it much easier to manage and solve customer problems efficiently.

Reviewed on August, 2023
Emma N.
Emma N. Senior Director Product Marketing

Excellent Customer Service for the Price

Adapting to LiveAgent took a little effort, but it was totally worth it. Its features helped us shrink a huge message backlog into something much more manageable. What I love most is how fast their support team responds, plus the flexibility to customize it to our needs. Clients can reach us easily, and I can use it in Spanish—or switch to other languages for my customers. Everything, from emails to templates, can be tailored, and the dashboard makes finding what I need really quick and simple.

Reviewed on August, 2023
Bob H.
Bob H. Customer Service Representative

Customer-Focused Live Chat Service

LiveAgent is impressive in every aspect of customer care. I especially like features like canned responses and the information library, which make it easier for support agents to answer questions quickly and accurately, boosting overall efficiency.

Reviewed on July, 2023
Saskia U.
Saskia U. Senior Director Sales Marketing

Customer Service That Truly Delivers

Our whole company now relies on LiveAgent as an omnichannel platform for our four businesses. Customers reach out through everything from traditional methods to instant messaging apps. Right now, we mainly use it for Facebook and email tickets, but Instagram and WhatsApp support are coming soon. What’s been a game-changer is chatting with users in real time—it saves them time, lets issues get resolved immediately, and has made our support faster than ever. We even found that most customers prefer a live conversation over submitting a ticket, and LiveAgent makes that seamless.

Reviewed on July, 2023
Karl D.
Karl D. Relationship Manager

Fast and Easy Communication Channel

I’ve really enjoyed using LiveAgent from the very beginning. For me, it’s the simplest software for staying in touch with customers. They love the convenience of live chat, which lets them reach us without making calls or sending emails. It’s quick, easy, and hassle-free for everyone.

Reviewed on July, 2023
Rahma A.
Rahma A. Fund Accountant

All-in-One Customer Support Platform with Outstanding Support Team

LiveAgent is an excellent platform that helps us assist customers in real time through email, live chat, or calls. It’s affordable and the support team is truly exceptional. I love how it organizes multiple customer interactions in one central place, saving time and allowing us to resolve issues faster. The reporting and analytics also help improve our service performance, making it a complete solution for effective customer support.

Reviewed on June, 2023
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Top LiveAgent Alternatives

Explore leading products commonly evaluated alongside LiveAgent.

View All LiveAgent Alternatives ↗

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Gorgias

Frequently Asked Questions

LiveAgent FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of different platforms, that's a real time saver instead of stitching five tools together.

What stands out is the ticketing side.

Every message, no matter where it came from, turns into a ticket that lives in a universal inbox. Agents aren't hopping between apps to check chat versus email versus a phone log. It's all sitting in one place, tagged and organized automatically.

A few features people mention often:

  • Real time live chat with typing previews, so agents see what a customer's writing before they hit send
  • A built in call center with call routing and IVR
  • Gamification features that quietly turn ticket resolution into something closer to a game for agents
  • A customizable knowledge base and customer portal for self service
It's a strong fit for small and mid sized businesses that need serious multichannel support but don't want to pay enterprise pricing to get it. Not the flashiest tool on the market, but it covers a lot of ground without asking you to compromise on any single channel.

  • No, LiveAgent does not offer a free version.

  • Yes, LiveAgent offers a free trial.

  • No, Credit Card details are not required for the LiveAgent trial.

  • LiveAgent offers the following pricing plans & packages:

    Small business

    $15 Per Month

    Medium business

    $29 Per Month

    Large business

    $49 Per Month

    Enterprise

    $69 Per Month

  • LiveAgent supports the following payment frequencies:

    • Annual Subscription

  • No, LiveAgent does not offer an API.

  • LiveAgent can be integrated with the following applications:

    • Google Workspace , Slack , Shopify , Skype , Microsoft Teams , Zapier , Twitter/X

  • LiveAgent offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • LiveAgent offers training with the following options:
    • In-person , Webinar , Documentation

  • LiveAgent supports the following languages:
    • English

  • Following are the typical users of the LiveAgent:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • LiveAgent supports the following deployment:
    • Cloud Hosted , On-Premise

  • LiveAgent supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux
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