List of Top 10+ Email Management Software In 2020

Email Management software manages all your emails effortlessly without any manual intervention, thus making your job easier and faster. Using Email Management software in a business environment, you can collaborate more comfortable with multiple users and create a cohesive workforce for enhanced output. The software is also used to prioritize emails, route emails within the teams, to sort emails based on agent skill sets; all this without any manual intervention. This kind of automation enables a faster resolution to customers, thus increasing your customer satisfaction score. Email Management software also allows you to merge various professional and personal email inboxes so that you can keep a close eye on both without missing any critical communication. Here, we have listed the top 10 Best Email Management Software Solutions that you can work within your business as well as for personal use; you can view the features and see which ones suit your needs the best.

Top Email Management Software

» Our score is based on user satisfaction (reviews & ratings), social media buzz, online presence, and other relevant information. If your software is part of this list, use this badge on your website and social media to let your readers know about your success.

List of Best Email Management Software & Tools of 2020

#1

Front App

#1

Front App

The email management platform for high email volume

FrontApp is an email management software that enables smoother work with your emails. It builds an environment such that your response time is faster and you never miss any mails. The software helps in prioritizing, managing, and replying emails with greater efficiency. Task allocation and routing of emails also increases productivity. Set automatic SLA notifications to avoid any breaches. Generate customized reports using the software’s analytics which can help in trending & forecasting.
  • Front
  • United States
  • 51 - 200
  • 2013
  • $9.00/month/user
  • Yes

Visit Website

4.3 / 5

Our Score99/100

FrontApp Reviews

“Front has enabled us to create a really strong culture of collaboration. We saw immediate benefits and efficiency gains that we could then reinvest in more impactful work for our customers.” - Lock Whitney

Popular

User-Friendly

Affordable

#2

Gmail

#2

Gmail

Get more done with Gmail

Gmail is a global brand when it comes to email management service offering world-class features to all users. A safe and secure email environment which enables tracking and managing effortlessly. The SPAM service of Gmail filters all emails before they reach your inbox and provides complete security. Automated features will allow you to access relevant information of the email without even opening it. Regular reminders and notifications allow to you stay ahead of all your mails and respond timely — the most organized mailbox.
  • Google
  • United States
  • 10,001+
  • 1998
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score98/100

Gmail Reviews

“We now have better security with Gmail features, searchable email, and virtually limitless inbox space.” - Mohammed Ali Vakil

Popular

User-Friendly

Affordable

#3

Zoho Mail

#3

Zoho Mail

Secure email hosting for your business

Zoho mail is a unique and secure hosting tool where you can host your emails in an entirely privacy-guarantee, encrypted and safe environment. Use an uninterrupted email service with the highest level of security and surveillance features. Acquire an email id with the domain of your choice and host your user email addresses also on that. Zoho’s unique Control Panel is a go-to place for all custom made settings that may be required in your business.
  • Zoho Corporation
  • India
  • 5001 - 10000
  • 1996
  • $1.00/month/user
  • Yes

Visit Website

4.4 / 5

Our Score98/100

Zoho Mail Reviews

"Zoho Mail is an excellent email service that is clean, fast, and offers better protection against fake emails.” - Carolina Astaiza M

Popular

User-Friendly

Affordable

#4

SaneBox

#4

SaneBox

AI For Your Email

SaneBox is a very intelligently drafted and AI-powered tool which can help you declutter your inbox effortlessly. This tool identifies and sorts emails that are important to you, hides the ones that are not so important, removes distractions to another folder, schedules Do Not Disturb feature and also snoozes a reminder if any unread mail is kept for long. It even unsubscribes to any unwanted mail notifications that you’ve been getting since long. SaneBox adapts its analytical ability to provide you with the best email handling experience.
  • SaneBox
  • United States
  • 1 - 50
  • 2010
  • $7.00/month
  • Yes

Visit Website

4.5 / 5

Our Score98/100

SaneBox Reviews

“SaneBox is great for getting all the stuff out of the inbox that you don’t want. It’s hugely helpful, and every once in awhile, when Sanebox isn’t running, it’s such a reminder to me of how painful it was before I had it.” - Eric Paley

Popular

User-Friendly

Affordable

#5

Help Scout

#5

Help Scout

A Shared Inbox for Customer Service Teams

Help Scout is also a collaborative workforce driven software which enables higher productivity and enhanced output. Respond to emails using a personalized touch rather than ticket numbers. Work across departments or functions from a single account interface. The detailed reports generated by the tool keep you updated on customer satisfaction quotient as well as crucial business matrices. An economical yet empowering tool which can adapt with all environment be it Android or iPhone users.
  • Help Scout
  • United States
  • 51 - 200
  • 2011
  • $12.00/month/user
  • Yes

Visit Website

4.7 / 5

Our Score97/100

Help Scout Reviews

"The onboarding takes literally 5 minutes, maybe 10. That matters. It’s kind of like a baton race when you’re growing quickly — the handover needs to be seamless.” - Emmanuel Quartey

User-Friendly

Affordable

#6

Shift

#6

Shift

The Best Way to Manage All of Your Email and App Accounts

Shift is a unified platform with one way access for all your email accounts, browsers as well as apps. Access all apps under Shift without the hassle of logging in and out every time. Create a customized workstation as per your choice including all your apps and email accounts; this will prevent the waste of any unproductive time. Get relieved from the hassle of looking up multiple browsing sites; lock all your favourite websites or apps at on Shift for quick accessibility.
  • Shift Technologies Inc.
  • Canada
  • 01 - 50
  • 2016
  • $99.99/year
  • Yes

Visit Website

4.4 / 5

Our Score96/100

Shift Reviews

“Shift is easily one of the best $99 I have ever spent on my business. If you are a business owner or a solopreneur this app is a must have. You have all your most important apps in one easy location. If I can I would give this 10 stars!!!” - Rob M.

Popular

User-Friendly

#7

Zendesk Support

#7

Zendesk Support

Email management software

Zendesk Support is a highly advanced email management software which uses automation in delivering exemplary workforce management. The software works on a highly collaborative mode and puts all customer communication at one place; thus increasing the productivity of agents as well the customer satisfaction quotient. Viewing customer history and the chain of transmission becomes more comfortable with this tool. All information gathered in one place gives better control of the situation to the agents. It is a customizable tool which can be adapted easily in any workforce environment.
  • Zendesk
  • United States
  • 1001 - 5000
  • 2007
  • N/A
  • Yes

Visit Website

4.4 / 5

Our Score95/100

Zendesk Support Reviews

"We wanted a solution that integrated all channels and that gave us the flexibility to implement in the way that we needed. It’s been amazing to showcase what technology can do and what we can be doing with real-time, live data-Zendesk helps us to be efficient, and without having to employ a large budget.” - Orlando Gadea Ros

Popular

User-Friendly

#8

Procore

#8

Procore

Project Email Tracking

Procore is a robust Project Email Tracking software which will never let you lose out on any project related mail. Automatically filters project-related emails and syncs them in a specific drive or folder, threads all project-related emails together to have a more straightforward communication chain and also notifies is any mail needs immediate attention. Can sync and work seamlessly with any device- be it desktop, laptop, tablet or mobile. Drag & Drop options make it easier to collect all similar emails in one folder, and advanced search filters can identify any lost mail.
  • Procore Technologies
  • United States
  • 1001 - 5000
  • 2001
  • N/A
  • Yes

Visit Website

4.5 / 5

Our Score94/100

Procore Reviews

“We no longer have to spend time pushing documents around, so we can focus more on our work. We're more efficient, our clients are happier, and our morale has improved in ways it couldn't before.” - Viry Martino

Popular

User-Friendly

#9

SendGrid

#9

SendGrid

Email Delivery Service

SendGrid is a highly professional email management system which ensures all communications with customers are guarded and secure. Be it promotional Email, Password Reset Emails, Newsletters or Shipping Notification emails; all of them can be delivered with 100% efficiency, on time and with a professional touch. Build a robust Marketing email campaign using this exhaustive tool and integrate it with any existing device seamlessly; it will enrich the overall output. 
  • Twilio
  • United States
  • 201 - 500
  • 2009
  • $14.95/month
  • Yes

Visit Website

4.3 / 5

Our Score93/100

SendGrid Reviews

“We used to use engineering resources to manage email. With Twilio SendGrid, the team that was managing email can now have a deeper focus on building infrastructure.” - Lena Krug

User-Friendly

Affordable

#10

Moxie

#10

Moxie

ANSWER EMAILS QUICKLY AND EFFECTIVELY

Moxie is a unique mobile-friendly email management software which optimizes the mobile communication responses in your business. Its skill-based email routing methodology gives a boost to the company by increasing the efficiency of reactions. Boost up agent productivity with real-time dashboards and reports, automated responses, categorization capabilities, and SLA timers. Track grave situations from the past and create a knowledge bank of all such cases. Historical analysis of emails gives a better output.
  • Moxie Software
  • United States
  • 51 - 200
  • 2006
  • N/A
  • Yes

Visit Website

4 / 5

Our Score93/100

Moxie Reviews

“The ability to map items on a webpage makes it easy for us to set engagement rules and better serve our customers. With Moxie Concierge, we can create an element on a website, and then apply it to multiple websites, with each site taking just 10-20 minutes total to go live.” - Marta Merlino-Calvert

User-Friendly

Email Management Software – Buyer’s Guide

Email Management Software is a tool which will enable you to manage your personal as well as professional emails better. Email Management is a tool that organizations that are having large volumes of emails deploy for better management of the email and quick response time for customers. Email Management software aims to create better efficiency in the workforce, faster resolutions, close tracking, and better customer experience.

» What is an Email Management Software?

Email Management Software helps companies to take control of the large volumes of customer emails and enables them to resolve them at a faster pace. Customer experience businesses use this software to ensure no customer email is missed; all of them are answered on time and given the correct resolution. With the help of automation, this software does scheduling, routing, tracking and reporting all at one go; thus, reducing human intervention and reducing bandwidth issues as well.

» What are the Features of Email Management Software?

An Email Management system can yield excellent results to an organization if utilized appropriately. It saves time, enhances productivity, allows a collaborative approach, reduces chances of error, increases customer experience and also improves the overall business. There are certain key features that most Email Management software solutions would include; let’s have a look at a few of them:

Email Templates: This is one of the essential functions of any Email Management software. Saved Replies or Email templates are very useful tools for the agents who are replying to the emails. Customer queries could be clubbed as per categories and standard responses are made to answer to those queries. An agent need not write the entire email again, he can use a pre-designed template and customize it as per his email query. This saves a lot of productive time of the agents.

Skill-based Email Sorting: This is a unique feature which comes in handy when involved with large enterprises. You may have a diverse team where each team member may be skilled at a particular task and not competent to handle all tasks together. This skill-based sorting feature allows you to route or allocate emails to respective team members as per their skill set, which they are adept at handling. This increases efficiency as well as reduces error percentage.

Reporting Capabilities: Analyzing or deriving essential business insights from an inbox manually can be a much cumbersome task and not something which will give accurate results. However, an email Management software will enable this feature for you seamlessly. You can derive reports and insights easily for email software. Reports can be customized as per the requirements.

Seamless Integrations: Any software that you wish to add to your business should have to be flexible and should be integrated with other tools. That is the most significant feature of the email management software that it seamlessly integrates with your existing tools and apps that you or your teams may be used to avoid any roadblocks. This tool is highly collaborative, and hence it can blend with all apps effortlessly.

Automated Workflows: Automated workflows increase task efficiency and speed of work. Assigning of emails, checking response time versus scheduled time, checking critical tags and outputs, etc. can all be automated using the email management software. This brings in a lot of efficiency within the team and reduces manual work. With this automation, you can rest assured that your team is only doing quality work during their productive hours and not any repetitive tasks.

» What are the benefits of Email Management Software?

An Email Management Software provides enormous benefits to your organization if it is used optimally. However, all the benefits can be visible over a period of time; they will not be visible overnight. A well thought through the implementation of an email management software can yield an excellent result for an organization. Let’s have a look at some of the benefits:

Maintains equilibrium within the workforce: An automated scheduler and assigner will ensure that there is an equal distribution of work within the team and not a single person is overburdened with extra work. This tool helps a lot towards employee motivation and upliftment of the company.

Optimum utilization of the workforce: This is again, an aspect which leads to employee motivation. When the team is assigned tasks as per skill sets, the probability of them achieving targets is higher than in the otherwise situation. And, it is a universal fact that if employees are achieving goals, they will surely be motivated enough to perform better.

Encourages Collaborative working within teams: The software itself is a highly collaborative tool and binds together many aspects of customer communication. Hence, when people are working together using this collaborative tool, they are bound to build cohesiveness amongst themselves. Moreover, the collation of customer data at a central point enables agents to give a faster and better response to customers.

Enhances Customer Satisfaction quotient: An automated workflow resulting in better productivity and higher resolution percentage inevitably yields excellent customer experience. The fact that your customers will get their responses on time and with better efficiency, they will undoubtedly be happier with the organization. Moreover, it also reduces repeat customer interactions due to missed emails or delayed email responses. This software will invariably increase the brand value of the company as well.

Increases Productivity: Automation of the workflow increases productivity as it discards all the unwanted and repetitive tasks that the agents are doing and lets them focus on more productive tasks. By introducing an email management software, you can undoubtedly see a 20-25% jump in your average agent productivity.

Increased Profitability: An increase in productivity is directly proportionate to the profitability in the business; hence the most crucial benefit of the email management software is that it increases business profitability.

» What is the Cost of Email Management Software?

Email Management Solutions, if utilized at its best, provide significant benefits to organizations like increased productivity, better customer experience, Increased profitability, and a cohesive work environment. Some software solutions also come with a guaranteed delta improvement target like a 30% increase in Sales productivity or 25% increment in Leads or 20% increase in overall revenue etc.

Many such email software solutions are available in the market which provides all or most of the benefits to companies. You can choose a compatible software as per your requirements and also get some further customizations added to it. Most Email software solutions come with a free trial offer or period as well so that you can test the software and see the benefits yourself before adapting it full-fledged. The price of software depends on your requirements and size of your organization and the kind of customizations you would want on it. Most companies also have chalked out some plans for users wherein they can choose a plan best suitable for them. These plans mainly depend on the number of subscribers or the users using this interface or also on the tenure for which you will be using the solution. A basic plan would typically start at $10- $12 and go up to an advanced solution of up to 99$ as well. It depends upon how large is your requirement.

» Conclusion

An email management software is extensively used these days by large organizations, especially customer service contact centres who handle large volumes of customer emails. Having understood the complexity of managing the email process manually, many companies are now shifting to this advanced tool for better efficiency in business.