Best Email Management Software

Email management software manages all your emails effortlessly without any manual intervention, thus making your job easier and faster. Using this software in a business environment, you can collaborate more comfortably with multiple users and create a cohesive workforce for enhanced output. The software is also used to prioritize emails, route emails within the teams, and sort emails based on the agent's skill set. All this without any manual intervention. This kind of automation enables faster resolution to customers, thus increasing your customer satisfaction ...

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List of Best Email Management Software

Shift

The only browser to integrate all your web apps into one seamless online experience.

EASE (https://www.ease.io/) is a software platform designed to enhance quality management within manufacturing environments. It focuses on streamlining the process of conducting layered process audits (LPAs), safety inspections, and other critical quality processes. By digitizing these procedures, EASE enables manufacturers to move away from paper-based systems, making it easier to capture, ... read more about Shift

7 Days

$149 Per year

Canada

Boomerang for Gmail

Meeting scheduling and email reminders

Boomerang for Gmail is a nimble email management tool that adds powerful features to your Gmail inbox. With Boomerang, you can schedule emails to be sent later, ensuring messages arrive at the most convenient time for recipients. The tool also helps you set reminders, bringing emails back to your attention when needed. Boomerang's read receipts inform you when your emails are opened, providing ... read more about Boomerang for Gmail

30 Days

$4.99 Per month

United States

Mailchimp

Marketing, Automation & Email Platform

Mailchimp is a popular email marketing platform that simplifies communication for businesses. Its user-friendly interface allows users to design engaging email campaigns without the need for advanced technical skills. With customizable templates, businesses can create visually appealing newsletters that resonate with their audience. Mailchimp's automation features streamline marketing efforts by ... read more about Mailchimp

Available

$6.89 Per year

United States

HoneyBook

The all-in-one clientflow platform for those who do it all

HoneyBook is a client management software primarily designed for creative professionals and small businesses. It centralizes various business processes, including project tracking, client communication, and financial management. The platform offers tools for creating and sending custom-branded proposals, contracts, and invoices, simplifying the client onboarding process. HoneyBook also facilitates... read more about HoneyBook

7 Days

$8 Per month

United States

Google Workspace

A flexible, innovative solution for people and organisations to achieve more.

Google Workspace, formerly known as G Suite, is a collection of cloud-based productivity and collaboration tools developed by Google. It includes popular applications such as Gmail for email, Google Drive for storage, Google Docs, Sheets, and Slides for document creation and editing, and Google Calendar for scheduling. Workspace enhances team collaboration through shared calendars, documents, and ... read more about Google Workspace

14 Days

$6 Per month

United States

Brevo Marketing Platform

Drive conversions with multi-channel campaigns and marketing automation.

Brevo Marketing Platform is a user-friendly digital marketing tool designed for efficiency and simplicity. It offers a range of features including email marketing, social media management, and SEO optimization to enhance online presence. With analytics and reporting, users gain insights into campaign performance. The platform supports targeted advertising, helping to reach specific audiences ... read more about Brevo Marketing Platform

7 Days

$9 Per month

France

Genesys Cloud CX

Choose the all-in-one cloud contact center solution

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX ... read more about Genesys Cloud CX

7 Days

$90 Per month

United States

Help Scout

Shared Inbox, Help Center, & Live Chat Software

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to ... read more about Help Scout

Available

$20 Per month

United States

Front

The efficiency of a help desk with the familiarity of email.

Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized ... read more about Front

7 Days

$19 Per month

United States

Hiver

World's 1st Gmail-based Helpdesk

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... read more about Hiver

7 Days

$19 Per month

United States

Freshdesk

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like ... read more about Freshdesk

14 Days

$15 Per month

United States

Helpwise

Easy-to-use & affordable customer service platform

Helpwise is an innovative software solution designed to streamline the way teams handle their customer communications. Acting like a shared inbox, it integrates multiple channels such as emails, SMS, WhatsApp, and social media into one unified platform. This feature makes it easier for teams to collaborate and respond to customer queries without switching between different apps. Helpwise also ... read more about Helpwise

7 Days

$12 Per month

United States

LiveAgent

Simple Customer Support Software for Teams

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... read more about LiveAgent

30 Days

$9 Per month

Slovakia

Omnisend

Ecommerce Email Marketing and SMS Platform

Omnisend is an e-commerce marketing platform designed to streamline communication with customers. It offers tools for creating, automating, and personalizing emails, SMS, and push notifications. Key features include advanced segmentation for targeted messaging, pre-built automation workflows for events like cart abandonment, and a drag-and-drop editor for easy email design. Omnisend also provides ... read more about Omnisend

NA

Free

United Kingdom

Moosend

The Easiest Email Marketing and Automation Software

Moosend is an all-in-one email marketing platform perfect for small to medium-sized businesses seeking to boost their digital marketing efforts. It stands out with its user-friendly interface, allowing even beginners to design and send effective emails effortlessly. The software is equipped with a rich selection of customizable email templates, streamlining the creation of professional-looking ... read more about Moosend

30 Days

$9 Per month

United Kingdom

MailerLite

Create Email Marketing Your Audience Will Love

MailerLite is an email marketing tool designed for ease of use. It offers a drag-and-drop editor, making it simple to create attractive emails without needing design skills. Features include automation to send emails based on subscriber actions, segmentation for targeted campaigns, and A/B testing to optimize messages. You can also create landing pages and pop-ups to grow your list. Integrations ... read more about MailerLite

NA

Free

United States

Klaviyo

Marketing Automation for Email Marketing, SMS & CDP

Klaviyo is a marketing automation platform focused on email and SMS messaging. It helps businesses create targeted and personalized communication strategies. Key features include email segmentation, which allows for sending relevant messages to specific groups. Klaviyo offers integration with numerous e-commerce platforms, facilitating data-driven marketing campaigns. Its analytics tools provide ... read more about Klaviyo

NA

Free

United States

iContact

Easiest Email Marketing Software, Platform & Tools

iContact is a streamlined email marketing software designed for businesses aiming to boost their email communication effectiveness. Renowned for its simplicity and efficiency, iContact is perfect for both novices and experienced marketers. Its standout feature is the drag-and-drop email editor, making the creation of professional-looking emails quick and straightforward. The software boasts a ... read more about iContact

7 Days

$8.50 Per month

United States

Mailmodo

Send Interactive Emails That Drive Conversions

Mailmodo is a cutting-edge email marketing software designed to revolutionize how businesses engage with their audience via email. Its unique selling point is the ability to create and send interactive emails, allowing recipients to take actions like filling out forms or surveys directly within the email, enhancing engagement and response rates. Mailmodo's easy-to-use email builder enables the ... read more about Mailmodo

NA

Contact Vendor

United States

Flodesk

Email marketing and digital sales tools that bring your brand to life.

Flodesk is a sleek and modern email marketing platform designed for creatives and entrepreneurs. Its primary appeal lies in its exceptionally user-friendly interface and stunning design templates, making the creation of beautifully branded emails effortless. Flodesk simplifies email marketing with easy-to-use automation, allowing users to set up workflows for welcome sequences, lead nurturing, and... read more about Flodesk

7 Days

$35 Per month

United States

Gmail

Secure, smart, and easy to use email

Gmail, a widely-used email service by Google, offers an intuitive, efficient, and useful platform for managing electronic correspondence. Its clean, user-friendly interface makes email organization simple, with features like customizable tabs and filters for sorting messages. The powerful search function, akin to Google's search engine, quickly finds specific emails. Gmail stands out with 15 GB of... read more about Gmail

NA

Contact Vendor

United States

Zoho Mail

Secure business email for your organization

Zoho Mail is a secure, privacy-focused email service that is ideal for businesses and professionals. It's known for its clean, ad-free interface, ensuring a distraction-free email experience. With its extensive customization options, users can tailor the layout and settings to their preferences. Zoho Mail excels in organization, offering features like labels, folders, and filters to efficiently ... read more about Zoho Mail

7 Days

$0.70 Per month

India

SaneBox

Email Management for Any Inbox

SaneBox is an innovative email management tool designed to declutter your inbox and boost productivity. It uses intelligent algorithms to automatically sort incoming emails, prioritizing important messages and filtering out distractions. Key features include SaneLater for less urgent emails and SaneNoReplies to track sent emails needing responses. SaneBox works across various email platforms, ... read more about SaneBox

7 Days

Contact Vendor

United States

Mailbird

Manage multiple accounts with the best email client

Mailbird is a versatile email client designed for Windows users, known for its sleek interface and customization capabilities. It stands out by supporting multiple email accounts from various providers, allowing users to manage all their emails in one place. Its intuitive design and customizable layouts cater to individual preferences, enhancing the user experience. Mailbird integrates with ... read more about Mailbird

NA

Free

United States

Microsoft Outlook

Connect, organize, and get things done with free personal email and calendar.

Microsoft Outlook is a widely recognized email client, part of the Microsoft Office suite, known for its robust functionality in managing emails, calendars, and contacts. It supports multiple email accounts, allowing users to manage various inboxes seamlessly. Outlook's calendar integration is a standout feature, enabling efficient scheduling and meeting organization. It also offers task ... read more about Microsoft Outlook

NA

Contact Vendor

United States

Email Management Software Buyer's Guide

Email Management Software is a tool which will enable you to manage your personal as well as professional emails better. Email Management is a tool that organizations that are having large volumes of emails deploy for better management of the email and quick response time for customers. Email Management software aims to create better efficiency in the workforce, faster resolutions, close tracking, and better customer experience.

» What is an Email Management Software?

Email Management Software helps companies to take control of the large volumes of customer emails and enables them to resolve them at a faster pace. Customer experience businesses use this software to ensure no customer email is missed; all of them are answered on time and given the correct resolution. With the help of automation, this software does scheduling, routing, tracking and reporting all at one go; thus, reducing human intervention and reducing bandwidth issues as well.

» What are the Features of Email Management Software?

An Email Management system can yield excellent results to an organization if utilized appropriately. It saves time, enhances productivity, allows a collaborative approach, reduces chances of error, increases customer experience and also improves the overall business. There are certain key features that most Email Management software solutions would include; let’s have a look at a few of them:

 Email Templates: This is one of the essential functions of any Email Management software. Saved Replies or Email templates are very useful tools for the agents who are replying to the emails. Customer queries could be clubbed as per categories and standard responses are made to answer to those queries. An agent need not write the entire email again, he can use a pre-designed template and customize it as per his email query. This saves a lot of productive time of the agents.

› Skill-based Email Sorting: This is a unique feature which comes in handy when involved with large enterprises. You may have a diverse team where each team member may be skilled at a particular task and not competent to handle all tasks together. This skill-based sorting feature allows you to route or allocate emails to respective team members as per their skill set, which they are adept at handling. This increases efficiency as well as reduces error percentage.

› Reporting Capabilities: Analyzing or deriving essential business insights from an inbox manually can be a much cumbersome task and not something which will give accurate results. However, an email Management software will enable this feature for you seamlessly. You can derive reports and insights easily for email software. Reports can be customized as per the requirements.

› Seamless Integrations: Any software that you wish to add to your business should have to be flexible and should be integrated with other tools. That is the most significant feature of the email management software that it seamlessly integrates with your existing tools and apps that you or your teams may be used to avoid any roadblocks. This tool is highly collaborative, and hence it can blend with all apps effortlessly.

› Automated Workflows: Automated workflows increase task efficiency and speed of work. Assigning of emails, checking response time versus scheduled time, checking critical tags and outputs, etc. can all be automated using the email management software. This brings in a lot of efficiency within the team and reduces manual work. With this automation, you can rest assured that your team is only doing quality work during their productive hours and not any repetitive tasks.

» What are the benefits of Email Management Software?

An Email Management Software provides enormous benefits to your organization if it is used optimally. However, all the benefits can be visible over a period of time; they will not be visible overnight. A well thought through the implementation of an email management software can yield an excellent result for an organization. Let’s have a look at some of the benefits:

 Maintains equilibrium within the workforce: An automated scheduler and assigner will ensure that there is an equal distribution of work within the team and not a single person is overburdened with extra work. This tool helps a lot towards employee motivation and upliftment of the company.

› Optimum utilization of the workforce: This is again, an aspect which leads to employee motivation. When the team is assigned tasks as per skill sets, the probability of them achieving targets is higher than in the otherwise situation. And, it is a universal fact that if employees are achieving goals, they will surely be motivated enough to perform better.

› Encourages Collaborative working within teams: The software itself is a highly collaborative tool and binds together many aspects of customer communication. Hence, when people are working together using this collaborative tool, they are bound to build cohesiveness amongst themselves. Moreover, the collation of customer data at a central point enables agents to give a faster and better response to customers.

› Enhances Customer Satisfaction quotient: An automated workflow resulting in better productivity and higher resolution percentage inevitably yields excellent customer experience. The fact that your customers will get their responses on time and with better efficiency, they will undoubtedly be happier with the organization. Moreover, it also reduces repeat customer interactions due to missed emails or delayed email responses. This software will invariably increase the brand value of the company as well.

› Increases Productivity: Automation of the workflow increases productivity as it discards all the unwanted and repetitive tasks that the agents are doing and lets them focus on more productive tasks. By introducing an email management software, you can undoubtedly see a 20-25% jump in your average agent productivity.

› Increased Profitability: An increase in productivity is directly proportionate to the profitability in the business; hence the most crucial benefit of the email management software is that it increases business profitability.

» What is the Cost of Email Management Software?

Email Management Solutions, if utilized at its best, provide significant benefits to organizations like increased productivity, better customer experience, Increased profitability, and a cohesive work environment. Some software solutions also come with a guaranteed delta improvement target like a 30% increase in Sales productivity or 25% increment in Leads or 20% increase in overall revenue etc.

Many such email software solutions are available in the market which provides all or most of the benefits to companies. You can choose a compatible software as per your requirements and also get some further customizations added to it. Most Email software solutions come with a free trial offer or period as well so that you can test the software and see the benefits yourself before adapting it full-fledged. The price of software depends on your requirements and size of your organization and the kind of customizations you would want on it. Most companies also have chalked out some plans for users wherein they can choose a plan best suitable for them. These plans mainly depend on the number of subscribers or the users using this interface or also on the tenure for which you will be using the solution. A basic plan would typically start at $10- $12 and go up to an advanced solution of up to 99$ as well. It depends upon how large is your requirement.

» Conclusion

An email management software is extensively used these days by large organizations, especially customer service contact centres who handle large volumes of customer emails. Having understood the complexity of managing the email process manually, many companies are now shifting to this advanced tool for better efficiency in business.