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World's 1st Gmail-based Helpdesk

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Hiver Overview

Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the familiar Gmail environment. Key features include shared labels for email categorization, automated email assignments, collision alerts to prevent duplicate responses, and analytics to track team performance. This software is particularly valuable for customer support, sales teams, and business operations, where managing a high volume of emails efficiently and collaboratively is crucial.

Hiver screenshot & Video

Contact Details

  • Vendor Name Hiver
  • Founded 2011
  • Location United States
  • Employees 501-1000

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Accounting, Industrial Automation, Information Technology & Services, Wholesale

Hiver Features

  • Email Tracking
  • Contact Management
  • Auto-Responders
  • Signature Management
  • Spam Blocker
  • Email Marketing
  • Customer Segmentation
  • Alerts/Notifications
  • Email Monitoring
  • Chat/Messaging
  • Routing
  • Canned Responses
  • Whitelisting/Blacklisting
  • Search/Filter
  • Drag & Drop
  • Campaign Management
  • Shared Inboxes
  • Inbox Management
  • Response Management
  • Email Templates
  • Queue Management
  • Email Distribution
  • Collaboration Tools
  • Prioritization
  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Hiver Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 7 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

LITE

$19 Per Month

Hiver FAQ's

  • No, Hiver does not offer a free version.

  • Yes, Hiver offers a free trial.

  • No, Credit Card details are not required for the Hiver trial.

  • Hiver offers the following pricing plans & packages:

    Starting Plan:

    $19 Per Month

  • Hiver supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, Hiver does not offer an API.

  • Hiver offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Hiver offers training with the following options:
    • Webinar , Documentation

  • Hiver supports the following languages:
    • English

  • Following are the typical users of the Hiver:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Hiver supports the following deployment:
    • Cloud Hosted

  • Hiver supports the following devices and operating systems:
    • Web-Based , iPhone , Android