Trying to decide between TOPdesk and Hiver? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
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Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with TOPdesk on the left and Hiver on the right.
TOPdesk
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Hiver
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See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its...
Read more about TOPdesk
Software
Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized,...
Read more about HiverCompare problem it solves, core use cases, target users, industry fit, key features, and USP for both products in two dedicated columns.
Buyer fit
Streamlining IT Service Management And Support Processes For Organizations
Streamline Service Management With Intuitive And User-friendly Software
Buyer fit
Streamlines Team Collaboration And Communication For Improved Productivity
Streamline Your Email Workflow With Seamless Team Collaboration
Compare the popular integrations highlighted on each profile and open the full integration list for either product when you want deeper detail.
Microsoft 365
Microsoft Teams
Microsoft Power BI
Azure Active Directory External Identities
Gmail
Microsoft Outlook
Microsoft Teams
Google Workspace
Open any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Knowledge Management Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Cataloging/Categorization | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Single Sign On | Listed | Listed |
| Communication Management | Listed | Listed |
| SSL Security | Listed | Listed |
| Text Editing | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Decision Support | Listed | Listed |
| Document Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Drag & Drop | Listed | Listed |
| Live Chat | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Full Text Search | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Discussions/Forums | Listed | Listed |
| Tagging | Listed | Listed |
| Widgets | Listed | Listed |
| Content Management | Listed | Listed |
| Content Library | Listed | Listed |
| Multi-Language | Listed | Listed |
| Calendar Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Complaint Management Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Routing | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Case Management | Listed | Listed |
| Issue Tracking | Listed | Listed |
| Activity Dashboard | Listed | Listed |
| Email Templates | Listed | Listed |
| Prioritization | Listed | Listed |
| Customer Service Analytics | Listed | Listed |
| Forms Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Feedback Management | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Customer Complaint Tracking | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Survey/Poll Management | Listed | Listed |
| Email Management | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Live Chat | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Canned Responses | Listed | Listed |
| SLA Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Customer Service Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Performance Metrics | Listed | Listed |
| Appointment Management | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Employee Management | Listed | Listed |
| Queue Management | Listed | Listed |
| Virtual Assistant | Listed | Listed |
| Customer History | Listed | Listed |
| Call Routing | Listed | Listed |
| SMS Messaging | Listed | Listed |
| Email Management | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Center Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Live Chat | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Auto-Responders | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Contact Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Help Desk Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Automated Routing | Listed | Listed |
| Call Center Management | Listed | Listed |
| Real-Time Chat | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Customer Database | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SLA Management | Listed | Listed |
| CRM | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Document Storage | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Prioritization | Listed | Listed |
| Workflow Configuration | Listed | Listed |
| Ticket Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Email Management | Listed | Listed |
| Customer History | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the ITSM Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Service Catalog | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Configuration Management | Listed | Listed |
| Inventory Management | Listed | Listed |
| Approval Process Control | Listed | Listed |
| Contract/License Management | Listed | Listed |
| Asset Tracking | Listed | Listed |
| Prioritization | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Change Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Incident Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Project Management | Listed | Listed |
| SLA Management | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| Problem Management | Listed | Listed |
| Availability Management | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Help Desk Management | Listed | Listed |
| Capacity Management | Listed | Listed |
| Release Management | Listed | Listed |
| Asset Lifecycle Management | Listed | Listed |
| Task Management | Listed | Listed |
| Audit Trail | Listed | Listed |
| Remote Access & Monitoring | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Issue Tracking Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Issue Scheduling | Listed | Listed |
| Customizable Reports | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| Help Desk Management | Listed | Listed |
| Assignment Management | Listed | Listed |
| Task Management | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| Role-Based Permissions | Listed | Listed |
| Commenting/Notes | Listed | Listed |
| Ticket Management | Listed | Listed |
| Alerts/Notifications | Listed | Listed |
| Projections | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Recurring Issues | Listed | Listed |
| Issue Tracking | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Email Management | Listed | Listed |
| Support Ticket Tracking | Listed | Listed |
| Monitoring | Listed | Listed |
| Project Management | Listed | Listed |
| Issue Auditing | Listed | Listed |
| Prioritization | Listed | Listed |
| Task Progress Tracking | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| SLA Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Knowledge Base Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Full Text Search | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SEO Management | Listed | Listed |
| Customizable Branding | Listed | Listed |
| Feedback Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Rich Text Editor | Listed | Listed |
| Cataloging/Categorization | Listed | Listed |
| Multi-Language | Listed | Listed |
| Customizable Templates | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| User Management | Listed | Listed |
| Drag & Drop Editor | Listed | Listed |
| Mobile Interface | Listed | Listed |
| WYSIWYG Editor | Listed | Listed |
| Knowledge Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Customer Support Software category.
| Feature | TOPdesk | Hiver |
|---|---|---|
| Queue Management | Listed | Listed |
| Email Management | Listed | Listed |
| Service Level Agreement (SLA) Management | Listed | Listed |
| CRM | Listed | Listed |
| Live Chat | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Inventory Management | Listed | Listed |
| Chatbot | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to TOPdesk and Hiver before making a final choice.
Explore other software products that buyers may consider instead of TOPdesk.
Explore other software products that buyers may consider instead of Hiver.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps TOPdesk and Hiver in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on TOPdesk and Hiver.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
