LiveAgent vs Hiver – Find the Best Fit for You

Trying to decide between LiveAgent and Hiver? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

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In-Depth Comparison of LiveAgent and Hiver

Product
Review & Ratings

   4.9

 (20 Reviews)

   5.0

 (1 Reviews)
Description

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and... Read more about LiveAgent

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized,... Read more about Hiver

Free Trial

30 Days

7 Days

Starting Price

$15 Per month

Contact Vendor

Problem It Solves
  • Problem It Solves Streamlines Customer Support Communication And Enhances Response Efficiency
  • Problem It Solves Streamlines Team Collaboration And Communication For Improved Productivity
Core Use Cases
  • Core Use Cases Manage Customer Inquiries
  • Core Use Cases Streamline Support Processes
  • Core Use Cases Enhance Team Collaboration
  • Core Use Cases Track Customer Interactions
  • Core Use Cases Automate Routine Tasks
  • Core Use Cases Manage Customer Support Emails
  • Core Use Cases Collaborate With Team Members
  • Core Use Cases Automate Repetitive Tasks
  • Core Use Cases Track Email Performance
  • Core Use Cases Improve Response Times
Target Users
  • Target Users Small To Medium-sized Businesses
  • Target Users Customer Support Teams
  • Target Users Sales Teams
  • Target Users IT Help Desks
  • Target Users E-commerce Companies
  • Target Users Small And Medium-sized Business Owners
  • Target Users Customer Support Teams
  • Target Users IT Managers
  • Target Users Operations Managers
  • Target Users Team Leaders
Industry Fit
  • Industry Fit E-commerce
  • Industry Fit Telecommunications
  • Industry Fit Healthcare
  • Industry Fit Finance
  • Industry Fit Retail
  • Industry Fit Travel
  • Industry Fit Customer Support
  • Industry Fit E-commerce
  • Industry Fit Retail
  • Industry Fit Travel And Hospitality
  • Industry Fit Financial Services
  • Industry Fit Healthcare
Key Features
  • Key Features Ticket Management
  • Key Features Real-time Chat
  • Key Features Call Center Support
  • Key Features Customer Analytics
  • Key Features Social Media Integration
  • Key Features Email Collaboration
  • Key Features Shared Inbox Management
  • Key Features Task Assignment
  • Key Features Email Notes
  • Key Features Analytics And Reporting
USP
  • USP Seamless Customer Support With Real-time Chat And Ticketing
  • USP Streamline Your Email Workflow With Seamless Team Collaboration
Integrations
Popular Integrations
Category Features
Other Information
Deployment
  • Deployment Cloud Hosted
  • Deployment On-Premise
  • Deployment Cloud Hosted
Devices Supported
  • Devices Supported Web-Based
  • Devices Supported IPhone
  • Devices Supported Android
  • Devices Supported Windows
  • Devices Supported Linux
  • Devices Supported Web-Based
  • Devices Supported IPhone
  • Devices Supported Android
Pricing Model
  • Pricing Model Flat Rate
  • Pricing Model Per User
Support
  • Support 24x7 Support
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
  • Support 24x7 Support
  • Support Email
  • Support Phone
  • Support Chat
  • Support Knowledge Base
Target Company Size
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
  • Target Company Size Self-Employed
  • Target Company Size Small-Business
  • Target Company Size Midsize-Business
  • Target Company Size Large-Enterprise-Business
Alternative Pages View LiveAgent Alternatives View Hiver Alternatives

FAQs About LiveAgent vs Hiver

In conclusion, both LiveAgent and Hiver offer robust customer support solutions tailored to different business needs. LiveAgent excels with its comprehensive ticketing system, live chat features, and extensive integrations, making it ideal for larger teams. On the other hand, Hiver stands out for its seamless integration with Gmail, providing a user-friendly experience for teams already familiar with Google Workspace. Ultimately, the choice between the two depends on your team's specific requirements and existing workflows.
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