Front

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The efficiency of a help desk with the familiarity of email.

4.7 15 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Front

"Teams that handle a high volume of customer or client messages often find Front useful because it brings shared inboxes into a more organized space. Collaborative inbox management becomes easier when multiple people need to respond, follow up, or hand off conversations without losing track. It works well for support, operations, and account management teams. However, smaller businesses with simple email needs may find it more than they actually require day to day."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Front Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.7 / 5
Starting Price$25 / month
Free Trial7 Days
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Product Overview

Front Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Front

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves like a team inbox instead of chaos.

Every message gets assigned, commented on internally, and tracked so two people never accidentally send conflicting replies to the same customer.

That's really the core idea, collaboration around communication, not just ticket resolution. A support agent can loop in someone from sales or product right inside a message thread, ask a quick question, and get the customer their answer without leaving the platform or forwarding fifteen emails back and forth.

It also leans into automation:

  • Rules that route messages to the right team automatically
  • Analytics that show response times and team workload at a glance
  • Integrations with tools like Slack, Salesforce, and Asana so context doesn't get lost between systems
Front works well for teams that don't think of themselves as a traditional "support desk," think sales, ops, or account management, but still need shared visibility over customer conversations. It's less about tickets and more about making sure nothing falls through the cracks.
Company Front
Founded 2014
Headquarters United States
Employees 101-500

Support

Email Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 6 industries available
Financial Services Information Technology & Services Leisure & Travel Logistics & Supply Chain Managed Service Provider (MSP) Manufacturing

Why Choose Front

Problem it Solves

  • Problem it Solves Enhances Productivity By Streamlining Task Management And Collaboration

Target Users

  • Target Users Small Business Owners
  • Target Users Customer Support Teams
  • Target Users Operations Managers
  • Target Users Product Managers
  • Target Users IT Administrators

Core Use Case

  • Core Use Case Manage Customer Communication
  • Core Use Case Streamline Support Requests
  • Core Use Case Automate Follow-ups
  • Core Use Case Track Customer Interactions
  • Core Use Case Analyze Team Performance

USP

  • USP Unleash Your Potential With Our Innovative Solutions

Pros

  • Pros Shared inbox keeps entire team aligned on every customer conversation
  • Pros Collision detection prevents two agents from replying to the same message
  • Pros Rules and workflows automate repetitive triage without needing developer help
  • Pros Built-in analytics show real response times and team workload clearly
  • Pros Connects email, SMS, and social channels inside one unified workspace
  • Pros Canned responses speed up replies without making them feel robotic
  • Pros Internal comments let teammates discuss context before sending customer responses

Cons

  • Cons Reporting depth feels limited for enterprise-level accessibility audit needs
  • Cons Free plan restrictions become noticeable as project scope grows
  • Cons Workflow for bulk-checking multiple pages needs more streamlining
  • Cons Documentation could do more to guide non-technical users through remediation
Editorial Buyer Guidance

Who Is Front Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enhances Productivity By Streamlining Task Management And Collaboration

Target Users

  • Small Business Owners
  • Customer Support Teams
  • Operations Managers
  • Product Managers
  • IT Administrators

Core Use Cases

  • Manage Customer Communication
  • Streamline Support Requests
  • Automate Follow-ups
  • Track Customer Interactions
  • Analyze Team Performance

Unique Selling Point

Unleash Your Potential With Our Innovative Solutions

Strengths and Limitations

Front Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Shared inbox keeps entire team aligned on every customer conversation
  • Collision detection prevents two agents from replying to the same message
  • Rules and workflows automate repetitive triage without needing developer help
  • Built-in analytics show real response times and team workload clearly
  • Connects email, SMS, and social channels inside one unified workspace
  • Canned responses speed up replies without making them feel robotic
  • Internal comments let teammates discuss context before sending customer responses
!

Cons

  • Reporting depth feels limited for enterprise-level accessibility audit needs
  • Free plan restrictions become noticeable as project scope grows
  • Workflow for bulk-checking multiple pages needs more streamlining
  • Documentation could do more to guide non-technical users through remediation
Category-Based Capabilities

Front Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Email Management Software 24 selected features Open category ↗ ⌄
Email Tracking Contact Management Auto-Responders Signature Management Spam Blocker Email Marketing Customer Segmentation Alerts/Notifications Email Monitoring Chat/Messaging Routing Canned Responses Whitelisting/Blacklisting Search/Filter Drag & Drop Campaign Management Shared Inboxes Inbox Management Response Management Email Templates Queue Management Email Distribution Collaboration Tools Prioritization
Employee Communication Software 26 selected features Open category ↗ ⌄
Surveys & Feedback Chat/Messaging Content Management Mobile Access Employee Onboarding Event Calendar Access Controls/Permissions Activity/News Feed Knowledge Management Communication Management Email Management Multi-Channel Communication Employee Directory Document Management Employee Communities Collaboration Tools Task Management File Sharing Alerts/Notifications Multi-Language Compliance Tracking Employee Engagement Live Streaming Mass Notifications Quizzes Audio/Video Messaging
Workflow Management Software 29 selected features Open category ↗ ⌄
Approval Process Control Reporting/Analytics Activity Dashboard Activity Tracking Role-Based Permissions Calendar Management Compliance Tracking Alerts/Notifications No-Code Email Management Real Time Notifications Collaboration Tools Document Storage Real Time Reporting Rules-Based Workflow Graphical Workflow Editor Task Management Search/Filter Monitoring Progress Tracking Document Management Drag & Drop Template Management Workflow Configuration Business Process Automation Commenting/Notes Access Controls/Permissions Forms Management Project Workflow
Complaint Management Software 26 selected features Open category ↗ ⌄
Routing Multi-Channel Communication Case Management Issue Tracking Activity Dashboard Email Templates Prioritization Customer Service Analytics Forms Management Knowledge Base Management Access Controls/Permissions Feedback Management Chat/Messaging Real Time Notifications Customer Complaint Tracking Self Service Portal Social Media Integration Support Ticket Management Interaction Tracking Survey/Poll Management Email Management Alerts/Escalation Live Chat Collaboration Tools Canned Responses SLA Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄

Front is a customer communication platform that blends a shared team inbox with help desk automation. It centralizes email, chat, SMS, and social messages, with collaborative features like comments and shared drafts. AI tools like Copilot and Autopilot help teams route, analyze, and reply to customers faster.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management
Team Communication Software 26 selected features Open category ↗ ⌄
File Sharing Document Management Meeting Management Progress Tracking Real-Time Chat Mobile Access Search/Filter Content Management Discussions/Forums Real Time Updates Reminders Surveys & Feedback Video Conferencing Drag & Drop @mentions Alerts/Notifications Collaboration Tools Access Controls/Permissions Audio Calls Task Management Calendar Management Contact Management Project Management File Management Email Management Artificial Intelligence
Live Chat Software 25 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Inside Sales Software 23 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
Productivity Software 28 selected features Open category ↗ ⌄
Collaboration Tools Task Scheduling Notes Management Alerts/Notifications Email Management File Sharing Calendar Management Chat/Messaging Assignment Management Activity Dashboard Prioritization Presentation Tools Task Management Single Sign On Progress Tracking Secure Data Storage Project Management Document Management Office Suite To-Do List Tagging Business Process Automation Productivity Tools Team Collaboration Content Creation Productivity Analysis Video Content Audio Recording
Advertising Agency Software 19 selected features Open category ↗ ⌄
Calendar Management Collaboration Tools File Sharing Prioritization Project Management Project Tracking Task Management Task Progress Tracking Task Scheduling Time Tracking Campaign Management Commenting/Notes Email Management Reminders Status Tracking Deadline Management Billing & Invoicing Client Management Resource Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Success Software 13 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers
Email Tracking Software 12 selected features Open category ↗ ⌄
Audience Targeting Real-Time Notifications Email Templates Team Management Click Tracking Event Triggered Actions Contact Management Location Tracking Email Management Activity Dashboard Campaign Management Email Distribution
Internal Communications Software 13 selected features Open category ↗ ⌄
Employee Database Activity/News Feed Employee Photos Newsletter Management Blogs Screen Sharing Video Conferencing Access Controls/Permissions Meeting Management Real-Time Chat Survey/Poll Management Chat/Messaging Alerts/Notifications
Logistics Software 19 selected features Open category ↗ ⌄
Billing & Invoicing Shipping Management Supplier Management Dispatch Management Demand Forecasting Third-Party Integrations Multi-Location CRM Fleet Management Shipping Labels Route Optimization Real-Time Updates Order Management Cross Docking Reporting & Statistics Barcoding/RFID 3PL Management Delivery Tracking Artificial Intelligence
Remote Work Software 19 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management Artificial Intelligence
Sales Tracking Software 18 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics Call Routing Mobile Access Contact Management SMS Messaging Voice Mail Multi-User Collaboration Two-Way Audio & Video File Sharing Multi-Channel Communication Call Recording Screen Sharing Task Management Artificial Intelligence
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
CRM Software 30 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Connected Applications

Front Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 17 integrations
Pricing Information

Front Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 7 Days
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗
Starter
$25 Per Month
Professional
$65 Per Month
Enterprise
$105 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Front Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Front Review ↗
4.7
Based on 15 approved reviews
5 stars 75%
4 stars 20%
3 stars 5%
2 stars 0%
1 star 0%
Abigail C.
Abigail C. Customer helpdesk

Simplifies workflow by bringing everything together

Front consolidates multiple communication platforms into a single interface which significantly simplifies my workflow. It allows me to manage everything in one place, making collaboration much more efficient.

Reviewed on January, 2025
Felipe M.
Felipe M. Logistics Coordinator

Valuable tool for my workflow

My experience with Front has exceeded my expectations particularly with its live comments, tagging features, and email management capabilities. I especially appreciate the live chat feature which facilitates effective communication among team members within any email thread.

Reviewed on September, 2023
Chris M.
Chris M. Director

My Front Review

Front helps my team collaborate effectively with senior staff coordinating with clients and junior staff assisting on tasks as well as managing inboxes during absences.

Reviewed on January, 2023
Anonymous reviewer
Anonymous Reviewer Software Engineer

Good experience of Front

My overall experience was excellent, providing significant value to my challenges. I particularly appreciated the ease of connecting various communication channels like email, SMS, and WhatsApp, which allowed me to collaborate with my team in real-time, especially during critical issues raised by high-paying customers.

Reviewed on December, 2022
Solène F.
Solène F. Jurist

Front is invaluable for me

Front has become indispensable for my work and that of my colleagues, even surpassing tools like Gmail. It seamlessly combines features of Gmail, Messenger, and Dropbox, making it incredibly user-friendly. The real value lies in its ability to facilitate real-time team chats and quick, organized file sharing.

Reviewed on December, 2022
Corene R.
Corene R. Legal Editor

Positive Experience

I find it easy to access my tasks for the day and manage to complete them on time. The application performs exceptionally well, which is a significant plus for me.

Reviewed on October, 2022
Irfanudeen S.
Irfanudeen S. Senior Inside Sales Specialist

Front Review

One of the standout features of Front is the ease with which I can share files like PDFs, documents, and JPEGs with my teammates.

Reviewed on August, 2022
Steve A.
Steve A. Database technician

Satisfied Front User

Front is easy to use email manager and the UI's live updates were a significant improvement over relying solely on Outlook for customer support. However, the redesigned interface made it harder for me to read, prompting me to install a browser add-on to ease the strain on my eyes.

Reviewed on March, 2022
Anonymous reviewer
Anonymous Reviewer Consultant

I engage with Front daily

Front allowed my team to achieve 'inbox zero' for the first time. The ability to assign emails to specific team members has replaced the need for a separate tagging system, making collaboration seamless.

Reviewed on August, 2021
Liz S.
Liz S. Executive Assistant

Front is Fantastic!!

I find it quite easy to sort and assign emails among my team members which streamlines our communication effectively.

Reviewed on April, 2021
Ben M.
Ben M. CSM

I rely on it

I utilize Front as a shared inbox tool for my CSM team, allowing us to effectively manage client emails. I find it to be the best option on the market due to its extensive features, ease of deployment, and ability to address all our needs.

Reviewed on December, 2020
Anonymous reviewer
Anonymous Reviewer Manager

Switching was easy and collaboration is even easier

Switching from Freshdesk to Front was a seamless experience for me and I appreciate how clean and user-friendly the interface is. I’ve found it incredibly easy to collaborate with my team on emails—assigning messages, adding tags, leaving notes, and transferring emails between teams is a breeze.

Reviewed on September, 2020
Bryant W.
Bryant W. Project Manager

Great for 24/7 support and team collaboration

I like that with Front our team can provide 24/7 support and collaborate effectively through shared drafts ensuring our clients receive the attention they need. The shared inbox is a fantastic feature, allowing us to assign emails to available team members, which enhances our responsiveness.

Reviewed on June, 2020
Colton S.
Colton S. Project Consultant

An above-average experience with Front

It is incredibly easy to use and intuitive making it a great choice overall. It also has theability to send both SMS and email as well as the option to share and comment on email threads without needing to forward them. The chat functionality is a fantastic addition and I love the variety of APIs and tools that consolidate everything in one place.

Reviewed on April, 2020
Mandi C.
Mandi C. Managing Attorney

Front has simplified my email process

Front simplified managing my multiple email addresses and responding without causing confusion. With two companies and several professional organizations I belong to, having everything consolidated in one place is incredibly helpful. I can reply from the correct address and use the appropriate signature.

Reviewed on March, 2020
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Explore leading products commonly evaluated alongside Front.

View All Front Alternatives ↗

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Frequently Asked Questions

Front FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves like a team inbox instead of chaos.

Every message gets assigned, commented on internally, and tracked so two people never accidentally send conflicting replies to the same customer.

That's really the core idea, collaboration around communication, not just ticket resolution. A support agent can loop in someone from sales or product right inside a message thread, ask a quick question, and get the customer their answer without leaving the platform or forwarding fifteen emails back and forth.

It also leans into automation:

  • Rules that route messages to the right team automatically
  • Analytics that show response times and team workload at a glance
  • Integrations with tools like Slack, Salesforce, and Asana so context doesn't get lost between systems
Front works well for teams that don't think of themselves as a traditional "support desk," think sales, ops, or account management, but still need shared visibility over customer conversations. It's less about tickets and more about making sure nothing falls through the cracks.

  • No, Front does not offer a free version.

  • Yes, Front offers a free trial.

  • No, Credit Card details are not required for the Front trial.

  • Front offers the following pricing plans & packages:

    Starter

    $25 Per Month

    Professional

    $65 Per Month

    Enterprise

    $105 Per Month

  • Front supports the following payment frequencies:

    • Annual Subscription

  • Yes, Front offers an API.

  • Front can be integrated with the following applications:

    • Salesforce Sales Cloud , Jira , Asana , Google Workspace , HubSpot CRM , Slack , Twilio , Pipedrive , Microsoft Outlook , Shopify , Trello , Zendesk Suite , GitHub , Intercom , Microsoft Teams , Zapier , Dropbox , jira

  • Front offers support with the following options:
    • Email , Chat , Knowledge Base

  • Front offers training with the following options:
    • In-person , Webinar , Documentation

  • Front supports the following languages:
    • English

  • Following are the typical users of the Front:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Front supports the following deployment:
    • Cloud Hosted

  • Front supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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