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Help Desk Software For Personal And Connected Customer Service.

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Kayako Overview

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards make it easy for support teams to navigate and personalize their workspace. Real-time customer journey tracking offers insights into each customer's experience, enhancing personalized support. Kayako also includes robust reporting tools for analyzing performance metrics, aiding in continuous service improvement. Importantly, it's adaptable to businesses of various sizes, making it a practical solution for enhancing customer engagement and satisfaction.

Kayako screenshot & Video

Contact Details

  • Aurea
  • 2001
  • United States
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • On-Premise
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Italian, Portuguese, Spanish

Industries

Information Technology & Services

Kayako Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Kayako Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Kayako FAQ's

  • No, Kayako does not offer a free version.

  • Yes, Kayako offers a free trial.

  • No, Credit Card details are not required for the Kayako trial.

  • Yes, Kayako offers an API.

  • Kayako offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Kayako offers training with the following options:
    • Webinar , Documentation

  • Kayako supports the following languages:
    • Dutch , English , French , German , Italian , Portuguese , Spanish

  • Following are the typical users of the Kayako:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Kayako supports the following deployment:
    • Cloud Hosted , On Premises

  • Kayako supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux