Kayako logo

Kayako Claim

Help Desk Software For Personal And Connected Customer Service.

  Write a Review Visit Website  

Kayako Overview

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards make it easy for support teams to navigate and personalize their workspace. Real-time customer journey tracking offers insights into each customer's experience, enhancing personalized support. Kayako also includes robust reporting tools for analyzing performance metrics, aiding in continuous service improvement. Importantly, it's adaptable to businesses of various sizes, making it a practical solution for enhancing customer engagement and satisfaction.

Read More

Kayako Screenshot & Video

Contact Details

  • Vendor Name Aurea
  • Founded 2001
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Dutch, English, French, German, Italian, Portuguese, Spanish

Industries

Information Technology & Services

Kayako Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Service Catalog
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Configuration Management
  • Arrow Icon Inventory Management
  • Arrow Icon Approval Process Control
  • Arrow Icon Contract/License Management
  • Arrow Icon Asset Tracking
  • Arrow Icon Prioritization
  • Arrow Icon Activity Tracking
  • Arrow Icon Change Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Self Service Portal
  • Arrow Icon Incident Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Project Management
  • Arrow Icon SLA Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Problem Management
  • Arrow Icon Availability Management
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Help Desk Management
  • Arrow Icon Capacity Management
  • Arrow Icon Release Management
  • Arrow Icon Asset Lifecycle Management
  • Arrow Icon Task Management
  • Arrow Icon Audit Trail
  • Arrow Icon Remote Access & Monitoring
  • Arrow Icon Transfers/Routing
  • Arrow Icon Document Storage
  • Arrow Icon Mobile Access
  • Arrow Icon Search/Filter
  • Arrow Icon Single Sign On
  • Arrow Icon Support Ticket Management
  • Arrow Icon Screen Sharing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Proactive Chat
  • Arrow Icon Auto-Responders
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Real Time Notifications
  • Arrow Icon Offline Form
  • Arrow Icon Collaboration Tools
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Transcripts/Chat History
  • Arrow Icon Contact Management
  • Arrow Icon Geotargeting
  • Arrow Icon Chat/Messaging
  • Arrow Icon File Sharing
  • Arrow Icon Canned Responses
  • Arrow Icon Email Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Issue Scheduling
  • Arrow Icon Customizable Reports
  • Arrow Icon Real Time Notifications
  • Arrow Icon Chat/Messaging
  • Arrow Icon Help Desk Management
  • Arrow Icon Assignment Management
  • Arrow Icon Task Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Role-Based Permissions
  • Arrow Icon Commenting/Notes
  • Arrow Icon Ticket Management
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Projections
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Recurring Issues
  • Arrow Icon Issue Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Email Management
  • Arrow Icon Support Ticket Tracking
  • Arrow Icon Monitoring
  • Arrow Icon Project Management
  • Arrow Icon Issue Auditing
  • Arrow Icon Prioritization
  • Arrow Icon Task Progress Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Surveys & Feedback
  • Arrow Icon SLA Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Kayako Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 14 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Top Kayako Alternatives

View all Kayako Alternatives

Zendesk Suite

Tidio Verified Profile

Zoho Desk

Freshdesk Verified Profile

Kayako FAQs

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards make it easy for support teams to navigate and personalize their workspace. Real-time customer journey tracking offers insights into each customer's experience, enhancing personalized support. Kayako also includes robust reporting tools for analyzing performance metrics, aiding in continuous service improvement. Importantly, it's adaptable to businesses of various sizes, making it a practical solution for enhancing customer engagement and satisfaction.

  • No, Kayako does not offer a free version.

  • Yes, Kayako offers a free trial.

  • No, Credit Card details are not required for the Kayako trial.

  • Yes, Kayako offers an API.

  • Kayako offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Kayako offers training with the following options:
    • Live Online , Webinar , Documentation , Videos

  • Kayako supports the following languages:
    • Dutch , English , French , German , Italian , Portuguese , Spanish

  • Following are the typical users of the Kayako:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Kayako supports the following deployment:
    • Cloud Hosted , On-Premise

  • Kayako supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

Kayako Comparisons

Kayako vs Zendesk Suite

Kayako vs Salesforce Starter

Kayako vs Salesforce Sales Cloud

Kayako vs Zoho Desk

Kayako vs Freshdesk

Kayako vs Bitrix24

Kayako vs Olark

Kayako vs Tidio

Kayako vs HappyFox Help Desk

Kayako vs LiveHelpNow

Kayako vs LiveAgent

Kayako vs C2-ITSM

Kayako vs Agile CRM

Kayako vs EngageBay CRM

Kayako vs TeamSupport

Kayako vs Deskpro

Kayako vs Agiloft

Kayako vs Issuetrak

Kayako vs Yonyx

Kayako vs Chatwee Social Chat Widget