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HubSpot Service Hub

Customer Service Software for Small to Enterprise Businesses

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HubSpot Service Hub Overview

HubSpot Service Hub is a customer service software designed to improve client interactions. It offers features like ticketing, which organizes customer issues into a manageable flow. The tool includes a knowledge base that helps customers find answers themselves, reducing support load. Live chat and conversational bots are available for real-time assistance. The feedback system gathers customer insights, aiding in service improvement. Service Hub integrates with the HubSpot CRM, providing a complete view of customer interactions. Its reporting dashboard tracks key metrics, offering insights into service performance. Automation features streamline repetitive tasks, enhancing efficiency. This tool is suitable for businesses looking to centralize and optimize their customer service processes in an easy-to-use platform.

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HubSpot Service Hub screenshot & Video

Contact Details

  • Vendor Name HubSpot
  • Founded 2006
  • Location United States
  • Employees 1000+

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, Swedish

Industries

Information Services, Information Technology & Services

HubSpot Service Hub Features

  • Email Tracking
  • Contact Management
  • Auto-Responders
  • Signature Management
  • Spam Blocker
  • Email Marketing
  • Customer Segmentation
  • Alerts/Notifications
  • Email Monitoring
  • Chat/Messaging
  • Routing
  • Canned Responses
  • Whitelisting/Blacklisting
  • Search/Filter
  • Drag & Drop
  • Campaign Management
  • Shared Inboxes
  • Inbox Management
  • Response Management
  • Email Templates
  • Queue Management
  • Email Distribution
  • Collaboration Tools
  • Prioritization
  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

HubSpot Service Hub Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page   Trial Page   Demo Page  

Plans & Packages

HubSpot Service Hub FAQs

  • No, HubSpot Service Hub does not offer a free version.

  • Yes, HubSpot Service Hub offers a free trial.

  • No, Credit Card details are not required for the HubSpot Service Hub trial.

  • Yes, HubSpot Service Hub offers an API.

  • HubSpot Service Hub offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • HubSpot Service Hub offers training with the following options:
    • In-person , Webinar , Documentation

  • HubSpot Service Hub supports the following languages:
    • English

  • Following are the typical users of the HubSpot Service Hub:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • HubSpot Service Hub supports the following deployment:
    • Cloud Hosted

  • HubSpot Service Hub supports the following devices and operating systems:
    • Web-Based , iPhone , Android