BigContacts
Claim ProfileSimple CRM, Email & Contact Management Software
Decision Snapshot
BigContacts Evaluation Snapshot
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Clear Sponsored Disclosure
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
BigContacts Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose BigContacts
Problem it Solves
-
Disjointed Contact Data And Customer Interactions
Target Users
-
Business Owners
-
Marketing Professionals
-
Support Teams
-
Sales Representatives
Core Use Case
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Unify Customer Contacts And History
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Manage Sales Pipelines
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Send Email Campaigns
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Track Engagement And Follow-Ups
USP
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User-Friendly CRM With Integrated Communications And Sales Tools
Pros
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Easy to learn and set up, with an intuitive interface for small teams
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Centralizes contact history, tasks, and email communication all in one place
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Affordable, unlimited-user pricing makes it budget-friendly for growing small businesses
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Customer support is responsive and consistently praised as helpful
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Reports and dashboards can be customized to track relevant business metrics
Cons
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Interface feels a bit dated compared to newer, more modern CRMs
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Native integrations are limited, with tools like Slack notably missing
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Marketing automation feels basic, and connecting third-party tools can be cumbersome
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Some emails sent through the platform load slowly at times
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Not built for larger, complex sales teams needing advanced enterprise features
Editorial Buyer Guidance
Who Is BigContacts Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Disjointed Contact Data And Customer InteractionsTarget Users
- Business Owners
- Marketing Professionals
- Support Teams
- Sales Representatives
Core Use Cases
- Unify Customer Contacts And History
- Manage Sales Pipelines
- Send Email Campaigns
- Track Engagement And Follow-Ups
Unique Selling Point
User-Friendly CRM With Integrated Communications And Sales Tools
Strengths and Limitations
BigContacts Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Easy to learn and set up, with an intuitive interface for small teams
- Centralizes contact history, tasks, and email communication all in one place
- Affordable, unlimited-user pricing makes it budget-friendly for growing small businesses
- Customer support is responsive and consistently praised as helpful
- Reports and dashboards can be customized to track relevant business metrics
!
Cons
- Interface feels a bit dated compared to newer, more modern CRMs
- Native integrations are limited, with tools like Slack notably missing
- Marketing automation feels basic, and connecting third-party tools can be cumbersome
- Some emails sent through the platform load slowly at times
- Not built for larger, complex sales teams needing advanced enterprise features
Sponsored Products
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Category-Based Capabilities
BigContacts Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Email Management Software 25 selected features Open category ↗ ⌄
Email Tracking
Contact Management
Auto-Responders
Signature Management
Spam Blocker
Email Marketing
Customer Segmentation
Alerts/Notifications
Email Monitoring
Chat/Messaging
Routing
Canned Responses
Whitelisting/Blacklisting
Search/Filter
Drag & Drop
Campaign Management
Shared Inboxes
Inbox Management
Response Management
Email Templates
Queue Management
Email Distribution
Collaboration Tools
Prioritization
Artificial Intelligence
Project Management Software 33 selected features Open category ↗ ⌄
Milestone Tracking
Testing/QA Management
Time & Expense Tracking
Projections
Alerts/Notifications
Calendar Management
Project Planning
Project Scheduling
Issue Management
Billing & Invoicing
Gantt/Timeline View
Client Portal
Kanban Board
Collaboration Tools
File Sharing
Prioritization
Risk Management
Traditional Methodologies
Task Management
Status Tracking
Resource Management
Budget Management
Task Progress Tracking
Commenting/Notes
Document Management
Portfolio Management
Agile Methodologies
Activity Dashboard
Idea Management
Project Tracking
Multiple Projects
Real Time Updates
Artificial Intelligence
Help Desk Software 27 selected features Open category ↗ ⌄
BigContacts CRM connects with help desk platforms like Zendesk and Help Scout to unify sales and support data. It pulls support tickets alongside contact history, so teams can prioritize issues and respond faster. Sales and support teams get shared visibility, delivering personalized, well-informed customer service.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Artificial Intelligence
Marketing Automation Software 31 selected features Open category ↗ ⌄
Drip Campaigns
Customizable CTAs
Email Marketing
Engagement Tracking
Customizable Forms
ROI Tracking
Website Visitor Tracking
Lead Capture
Marketing Calendar
Dynamic Content
Event Triggered Actions
SMS Marketing
AB Testing
Lead Qualification
Data Import/Export
Conversion Tracking
Social Marketing
Landing Pages
Template Management
Segmentation
Campaign Analytics
Lead Generation
Multi-Channel Communication
Sales Analytics
Lead Management
Multi-Campaign
Multi-Channel Marketing
Marketing Automation
Campaign Management
CRM
Artificial Intelligence
Contact Management Software 27 selected features Open category ↗ ⌄
Search/Filter
Pipeline Management
Social Media Integration
Data Import/Export
Prospecting Tools
Task Management
Customer Database
Campaign Management
Lead Nurturing
Segmentation
Email Management
CRM
Sales Forecasting
Contact Management
Calendar Management
Document Storage
Drag & Drop
Collaboration Tools
Lead Management
Sales Pipeline Management
Lead Distribution
Email Marketing
Opportunity Management
Data Synchronization
Interaction Tracking
Lead Capture
Artificial Intelligence
Online CRM Software 34 selected features Open category ↗ ⌄
Customizable Templates
Sales Trend Analysis
Calendar Management
Lead Capture
Workflow Management
Interaction Tracking
Opportunity Management
Performance Metrics
Email Management
Pipeline Management
Calendar Sync
Email Marketing
Task Management
Forecasting
Campaign Management
Contact Management
Document Storage
Social Media Integration
Collaboration Tools
Sales Reports
Web-based Deployment
Lead Management
Internal Chat Integration
Lead Generation
Lead Qualification
Marketing Automation
Quotes/Estimates
Referral Tracking
Reporting/Analytics
Territory Management
Deal Management
Lead Nurturing
Role-Based Permissions
Artificial Intelligence
Real Estate CRM Software 31 selected features Open category ↗ ⌄
Referral Tracking
Commission Management
Contact Database
Lead Qualification
Contact Management
Campaign Management
Access Controls/Permissions
Client Management
Email Marketing
Pipeline Management
Lead Management
Activity Dashboard
Lead Nurturing
Interaction Tracking
Reporting/Analytics
Activity Tracking
Document Management
Appointment Management
Alerts/Notifications
Calendar Management
Lead Generation
Lead Distribution
Client/Property Matching
Task Management
Segmentation
Lead Capture
Email Tracking
For Real Estate
Property Database
Omnichannel Communications
Artificial Intelligence
Task Management Software 31 selected features Open category ↗ ⌄
Task Scheduling
Task Editing/Updating
Task Progress Tracking
Commenting/Notes
Calendar Management
Real Time Notifications
Gantt/Timeline View
Create Subtasks
Gamification
Activity Tracking
Prioritization
Collaboration Tools
To-Do List
Project Planning
Reporting/Analytics
Document Management
Task Board View
Alerts/Notifications
Assignment Management
Status Tracking
Email Management
Recurring Tasks
Project Tracking
Time Tracking
Task Tagging
Deadline Management
File Management
Spreadsheet View
Parent Task
Search/Filter
Artificial Intelligence
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Artificial Intelligence
Sales Tracking Software 18 selected features Open category ↗ ⌄
Sales Pipeline Management
Lead Management
Reporting/Analytics
Appointment Scheduling
Task Management
Interaction Tracking
Alerts/Notifications
Customizable Reports
Activity Dashboard
Commenting/Notes
Third-Party Integrations
Data Import/Export
Lead Scoring
Document Management
Email Templates
Call Logging
Search/Filter
Artificial Intelligence
CRM Software 30 selected features Open category ↗ ⌄
Referral Tracking
Mobile Access
Lead Qualification
Contact Database
Sales Pipeline Management
Territory Management
Quotes/Estimates
Customizable Fields
Calendar/Reminder System
Marketing Automation
Task Management
Interaction Tracking
Social Media Integration
Pipeline Management
Lead Capture
Forecasting
Contact Management
Email Management
Lead Generation
Workflow Management
Activity Dashboard
Internal Chat Integration
Segmentation
Alerts/Notifications
Document Storage
Lead Management
Reporting/Analytics
Data Import/Export
AI/Machine Learning
Artificial Intelligence
Pricing Information
BigContacts Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a BigContacts Review ↗
BigContacts Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Hayk B.
SEO Executive
essential part of our business
BigContacts has been a key part of our business for years, helping us streamline operations, strengthen customer engagement, and support overall growth. Its reporting features have been especially valuable, allowing us to analyze sales performance, lead conversions, and customer interactions with ease. The reports are highly customizable and provide the ability to drill into detailed data for deeper insights. These capabilities have enabled us to make more informed, data-driven decisions and continuously improve our business performance.
Reviewed on March, 2023
Alternative Products
View All BigContacts Alternatives ↗
Top BigContacts Alternatives
Explore leading products commonly evaluated alongside BigContacts.
Frequently Asked Questions
BigContacts FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
CRM software has a reputation problem. Ask most sales reps and they'll tell you their CRM feels like a chore, something IT set up and nobody fully learned. BIGContacts was built to avoid that trap entirely.
It's a contact management and CRM platform aimed at small and growing businesses, and simplicity is really the whole selling point. There's no multi week training course required. Contacts, companies, emails, tasks, and deals all live in one clean view, and every interaction with a customer gets logged automatically so nobody's digging through old email threads to remember what was said last.
The AI layer is where it's picked up steam lately. It writes email drafts and sharpens the tone before you hit send. It builds full marketing campaigns from a short description of your goal and audience. It flags stalled deals in the pipeline before they go cold, and when someone opens a report, AI summarizes the key takeaways right at the top instead of making them scroll through charts.
Pricing is based on contact volume, not per user seat, so teams can add as many people as they need without the bill climbing every time someone new joins. Support runs 24/7 across phone, chat, and email, which matters more than it sounds for smaller teams without a dedicated IT department to lean on.
It won't replace a heavyweight enterprise CRM for a thousand person sales org. But for small businesses that got frustrated trying to configure Salesforce or HubSpot, it's built specifically to feel less complicated.
- Yes, BigContacts offers a free version.
- Yes, BigContacts offers a free trial.
- No, Credit Card details are not required for the BigContacts trial.
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BigContacts supports the following payment frequencies:
- Annual Subscription , Monthly Subscription
- No, BigContacts does not offer an API.
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BigContacts offers support with the following options:
- 24x7 Support , Email , Chat , Knowledge Base
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BigContacts offers training with the following options:
- Webinar , Documentation
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BigContacts supports the following languages:
- English
-
Following are the typical users of the BigContacts:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
-
BigContacts supports the following deployment:
- Cloud Hosted
-
BigContacts supports the following devices and operating systems:
- Web-Based
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