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GetFeedback

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GetFeedback Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

GetFeedback Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About GetFeedback

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling users to gather customer insights directly within the CRM. The platform provides real-time analytics and reporting features, helping businesses to quickly understand and act on customer feedback. Additionally, it supports customization options, allowing brands to tailor surveys to match their identity. GetFeedback's intuitive interface ensures ease of use for survey creation and analysis, making it a practical choice for businesses looking to enhance their customer feedback process.
Company Momentive
Founded 2013
Headquarters United States
Employees 11-50

Support

Email Phone Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Airlines/Aviation Banking Manufacturing
Category-Based Capabilities

GetFeedback Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Survey Software 30 selected features Open category ↗ ⌄
URL Customization Offline Response Collection Feedback Management Template Management Email Marketing Reporting/Analytics Multi-Language Data Import/Export Real Time Data Engagement Tracking Question Piping Data Analysis Tools Activity Dashboard Customer Segmentation Question Library Survey Builder Customizable Questions Randomization Support Audio/Images/Video Site Intercept Survey Question Branching Multi-Channel Distribution Drag & Drop Social Media Integration Skip Logic Response Validation Pulse Surveys Access Controls/Permissions Visual Analytics Alerts/Notifications
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Customer Journey Mapping Tools Software 14 selected features Open category ↗ ⌄
Customer Profiles Behavioral Analytics Reporting & Statistics Customizable Templates Drag & Drop Activity Dashboard Collaboration Tools Customer Experience Management Data Import/Export Activity Tracking Engagement Tracking Performance Metrics Predictive Analytics Customer Segmentation
Customer Loyalty Software 18 selected features Open category ↗ ⌄
Referral Tracking Member Portal Social Promotion Gift Card Management Loyalty Program Customer Activity Tracking Customer Surveys Loyalty Cards Rewards Management CRM Engagement Tracking Membership Management Promotions Management Survey/Poll Management Campaign Management Multi-Channel Marketing Gamification eCommerce Management
NPS Software 12 selected features Open category ↗ ⌄
Text Fields Anonymous Feedback NPS of Customers Negative Feedback Management Third-Party Integrations Pulse Surveys Multi-Channel Distribution Text Analysis NPS of Employees Segmentation Mobile Survey Multi-Language
SMS Survey Software 13 selected features Open category ↗ ⌄
Contact Management Mass Texting Survey Builder Scheduled Messaging Reporting/Analytics Alerts/Notifications Customizable Templates Message Personalization Campaign Management Keyword Tracking Template Management Audience Targeting MMS
Pricing Information

GetFeedback Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗
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Frequently Asked Questions

GetFeedback FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling users to gather customer insights directly within the CRM. The platform provides real-time analytics and reporting features, helping businesses to quickly understand and act on customer feedback. Additionally, it supports customization options, allowing brands to tailor surveys to match their identity. GetFeedback's intuitive interface ensures ease of use for survey creation and analysis, making it a practical choice for businesses looking to enhance their customer feedback process.

  • No, GetFeedback does not offer a free version.

  • Yes, GetFeedback offers a free trial.

  • No, Credit Card details are not required for the GetFeedback trial.

  • Yes, GetFeedback offers an API.

  • GetFeedback offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • GetFeedback offers training with the following options:
    • Webinar , Documentation

  • GetFeedback supports the following languages:
    • English

  • Following are the typical users of the GetFeedback:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • GetFeedback supports the following deployment:
    • Cloud Hosted

  • GetFeedback supports the following devices and operating systems:
    • Web-Based
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