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Excel at customer experience in a world of change

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GetFeedback Overview

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling users to gather customer insights directly within the CRM. The platform provides real-time analytics and reporting features, helping businesses to quickly understand and act on customer feedback. Additionally, it supports customization options, allowing brands to tailor surveys to match their identity. GetFeedback's intuitive interface ensures ease of use for survey creation and analysis, making it a practical choice for businesses looking to enhance their customer feedback process.

GetFeedback screenshot & Video

Contact Details

  • Momentive
  • 2013
  • United States
  • 11-50

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Airlines/Aviation, Banking, Manufacturing

GetFeedback Features

  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey
  • URL Customization
  • Offline Response Collection
  • Feedback Management
  • Template Management
  • Email Marketing
  • Reporting/Analytics
  • Multi-Language
  • Data Import/Export
  • Real Time Data
  • Engagement Tracking
  • Question Piping
  • Data Analysis Tools
  • Activity Dashboard
  • Customer Segmentation
  • Question Library
  • Survey Builder
  • Customizable Questions
  • Randomization
  • Support Audio/Images/Video
  • Site Intercept Survey
  • Question Branching
  • Multi-Channel Distribution
  • Drag & Drop
  • Social Media Integration
  • Skip Logic
  • Response Validation
  • Pulse Surveys
  • Access Controls/Permissions
  • Visual Analytics
  • Alerts/Notifications

GetFeedback Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

GetFeedback FAQ's

  • No, GetFeedback does not offer a free version.

  • Yes, GetFeedback offers a free trial.

  • No, Credit Card details are not required for the GetFeedback trial.

  • Yes, GetFeedback offers an API.

  • GetFeedback offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • GetFeedback offers training with the following options:
    • Webinar , Documentation

  • GetFeedback supports the following languages:
    • Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish , Ukrainian

  • Following are the typical users of the GetFeedback:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • GetFeedback supports the following deployment:
    • Cloud Hosted

  • GetFeedback supports the following devices and operating systems:
    • Web-Based