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Excel at customer experience in a world of change

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GetFeedback Overview

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling users to gather customer insights directly within the CRM. The platform provides real-time analytics and reporting features, helping businesses to quickly understand and act on customer feedback. Additionally, it supports customization options, allowing brands to tailor surveys to match their identity. GetFeedback's intuitive interface ensures ease of use for survey creation and analysis, making it a practical choice for businesses looking to enhance their customer feedback process.

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Contact Details

  • Vendor Name Momentive
  • Founded 2013
  • Location United States
  • Employees 11-50

Support

  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

Airlines/Aviation, Banking, Manufacturing

GetFeedback Features

  • Arrow Icon Trend Analysis
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Data Visualization
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Chat/Messaging
  • Arrow Icon CRM
  • Arrow Icon Feedback Management
  • Arrow Icon Customer Segmentation
  • Arrow Icon Customer Database
  • Arrow Icon SMS Messaging
  • Arrow Icon Visual Analytics
  • Arrow Icon Email Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Complaint Monitoring
  • Arrow Icon Customer Experience Management
  • Arrow Icon Sentiment Analysis
  • Arrow Icon Performance Metrics
  • Arrow Icon Social Media Integration
  • Arrow Icon Customer Journey Mapping
  • Arrow Icon NPS Survey
  • Arrow Icon CES Survey
  • Arrow Icon CSAT Survey
  • Arrow Icon URL Customization
  • Arrow Icon Offline Response Collection
  • Arrow Icon Feedback Management
  • Arrow Icon Template Management
  • Arrow Icon Email Marketing
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Language
  • Arrow Icon Data Import/Export
  • Arrow Icon Real Time Data
  • Arrow Icon Engagement Tracking
  • Arrow Icon Question Piping
  • Arrow Icon Data Analysis Tools
  • Arrow Icon Activity Dashboard
  • Arrow Icon Customer Segmentation
  • Arrow Icon Question Library
  • Arrow Icon Survey Builder
  • Arrow Icon Customizable Questions
  • Arrow Icon Randomization
  • Arrow Icon Support Audio/Images/Video
  • Arrow Icon Site Intercept Survey
  • Arrow Icon Question Branching
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Drag & Drop
  • Arrow Icon Social Media Integration
  • Arrow Icon Skip Logic
  • Arrow Icon Response Validation
  • Arrow Icon Pulse Surveys
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Visual Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Dashboard
  • Arrow Icon Data Visualization
  • Arrow Icon Text Analysis
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Real-Time Notifications
  • Arrow Icon Knowledge Management
  • Arrow Icon Customizable Templates
  • Arrow Icon Customizable Fields
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Feedback Management
  • Arrow Icon Customizable Forms
  • Arrow Icon Multi-Channel Data Collection
  • Arrow Icon NPS Survey Structure
  • Arrow Icon Customer Profiles
  • Arrow Icon Behavioral Analytics
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Activity Dashboard
  • Arrow Icon Collaboration Tools
  • Arrow Icon Customer Experience Management
  • Arrow Icon Data Import/Export
  • Arrow Icon Activity Tracking
  • Arrow Icon Engagement Tracking
  • Arrow Icon Performance Metrics
  • Arrow Icon Predictive Analytics
  • Arrow Icon Customer Segmentation
  • Arrow Icon Referral Tracking
  • Arrow Icon Member Portal
  • Arrow Icon Social Promotion
  • Arrow Icon Gift Card Management
  • Arrow Icon Loyalty Program
  • Arrow Icon Customer Activity Tracking
  • Arrow Icon Customer Surveys
  • Arrow Icon Loyalty Cards
  • Arrow Icon Rewards Management
  • Arrow Icon CRM
  • Arrow Icon Engagement Tracking
  • Arrow Icon Membership Management
  • Arrow Icon Promotions Management
  • Arrow Icon Survey/Poll Management
  • Arrow Icon Campaign Management
  • Arrow Icon Multi-Channel Marketing
  • Arrow Icon Gamification
  • Arrow Icon eCommerce Management
  • Arrow Icon Text Fields
  • Arrow Icon Anonymous Feedback
  • Arrow Icon NPS of Customers
  • Arrow Icon Negative Feedback Management
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Pulse Surveys
  • Arrow Icon Multi-Channel Distribution
  • Arrow Icon Text Analysis
  • Arrow Icon NPS of Employees
  • Arrow Icon Segmentation
  • Arrow Icon Mobile Survey
  • Arrow Icon Multi-Language
  • Arrow Icon Contact Management
  • Arrow Icon Mass Texting
  • Arrow Icon Survey Builder
  • Arrow Icon Scheduled Messaging
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Customizable Templates
  • Arrow Icon Message Personalization
  • Arrow Icon Campaign Management
  • Arrow Icon Keyword Tracking
  • Arrow Icon Template Management
  • Arrow Icon Audience Targeting
  • Arrow Icon MMS

GetFeedback Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Top GetFeedback Alternatives

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SurveyMonkey

SurveyMonkey Enterprise

Trustpilot

Typeform

GetFeedback FAQs

GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling users to gather customer insights directly within the CRM. The platform provides real-time analytics and reporting features, helping businesses to quickly understand and act on customer feedback. Additionally, it supports customization options, allowing brands to tailor surveys to match their identity. GetFeedback's intuitive interface ensures ease of use for survey creation and analysis, making it a practical choice for businesses looking to enhance their customer feedback process.

  • No, GetFeedback does not offer a free version.

  • Yes, GetFeedback offers a free trial.

  • No, Credit Card details are not required for the GetFeedback trial.

  • Yes, GetFeedback offers an API.

  • GetFeedback offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • GetFeedback offers training with the following options:
    • Webinar , Documentation

  • GetFeedback supports the following languages:
    • English

  • Following are the typical users of the GetFeedback:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • GetFeedback supports the following deployment:
    • Cloud Hosted

  • GetFeedback supports the following devices and operating systems:
    • Web-Based

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