Top 10 Best Call Accounting Software In 2018

You cannot disagree that all the businesses are driven digitally and different and unique software has become important of their operations and in this scenario, you should be well-versed with the Call Accounting Software. This software is basically a telecommunications software application, which helps in capturing, recording, and fetching important call details.

The software can keep a proper record of all the information related to the calls that are made globally. Earlier, the important call records of an organization were normally maintained in files and were mostly paper-based, and it used to be extremely inconvenient. With the introduction of this software, things have become both easy and sorted.

The call accounting systems benefit the organizations in numerous ways. It helps in boosting the productivity of the employees, as it aids in improving their communication skills. An added advantage is that it helps in lowering the operational costs, thereby increasing the revenues.

You will be able to analyze the different patterns of calls as well as the activity of your employees. This can prove to be extremely beneficial, when you address any loss, in case if any of the employees are inactive.

The software allows the managers to track expenses, and additionally, helps in protecting the company from various external and internal threats.

SoftwareWorld has brought together the list of the top best call accounting software of the year that you can consider.

    Share the great news!

    Best Call Accounting Software

    If your Software is part of this list, use this badge on your website and social media to let your readers know about your success.

    quick software comparison(1)

    List of Best Call Accounting Software | Call Accounting Systems Reviews

    1. Tenfold– Have better customer conversations

    About Tenfold : Tenfold is a computer-telephony integration solution. This software allows businesses to converse better with their customers without any interruption. It helps businesses to identify and respond to their clients while interacting with them. It contains features like click-to-dial, automatic call logging, local presence dialing, screen pop, and unified customer profile. Tenfold has integrated with CRM like Microsoft Dynamics, Salesforce and many other reputed phone systems.

    Tenfold Call Accounting Features : By-Extension Reporting, Call Duration, Call Monitoring, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “It’s easy of use, user friendly interface, and it’s incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. ” – Michael D.

    Tenfold

    United States

    51 – 200

    2015

    Not provided by vendor

    Yes, get a free trial

    5.0

    145 Reviews

    4.4

    154 Reviews

    2. PhoneBurner – Power dialer & outbound call center software

    About PhoneBurner : PhoneBurner uses lead-lists that are admin-provided or imported to helps users to get logged in from their computer and make calls from the phone that is connected. The software contains features like email follow up, lead management, power dialing, and performance management. It helps you to maintain contact record records that are detailed due to the inbuilt CRM. It has a cloud-based platform and doesn’t require installation, contract and setup fees.

    PhoneBurner Call Accounting Features : Call Duration, Call Monitoring, Outbound Reporting

    “Our inside sales team has been using PhoneBurner for years, and the results have been fantastic. It’s given my part-time reps the ability to cover a full-time volume. 300 calls a day per rep is a breeze.” – KEVIN BIAGI

    PhoneBurner

    United States

    11 – 50

    2008

    $67.50/month/user

    Yes, get a free trial

    5.0

    71 Reviews

    4.7

    26 Reviews

    3. Ytel Platform – Awarded Outbound Contact Center Software

    About Ytel Platform : Ytel Platform is a software that has been designed to enhance communications in business. It helps companies to increase their sales by offering communication options that are optimized. It has its customer base spread across seven different countries and this makes it one of the trusted communication software in the market. It has the requisite technical knowledge to build tools that are unique and helps in serving contact needs of clients.

    Ytel Platform Call Accounting Features : Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “Most other dialers lack the admin management features that Ytel offers, which is key to our growth. Competing dialers with answer machine detection (AMD) fall behind in accuracy and power.” – Adam Awany

    Ytel

    United States

    51 – 200

    2012

    Not provided by vendor

    Yes, get a free trial

    4.0

    20 Reviews

    4.5

    7 Reviews

    4. NET-Phacs – Call Accounting Software

    About NET-Phacs : It is a call accounting software that is web-based. It generates daily and monthly reports. NET-Phacs “Plus” provides you with ad-hoc reporting and also enables you to continuously mail monthly reports to the users. It also helps you to bill and track equipments. Managers can use this software to gain access to the data of a subordinate in an internet environment that is secure.

    NET-Phacs Call Accounting Features : By-Extension Reporting, Call Duration, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Who Answered Log

    “Simple to use and manage. Responsive customer support. Knowledgeable staff. Really Simple Call Accounting Software. I really love it.” – Gordon R.

    Matsch Systems

    United States

    02 – 10

    1978

    $600.00/one-time

    Yes, get a free trial

    4.5

    8 Reviews

    0.0

    0 Reviews

    5. eXsight Call Accounting– Technology expense management & call accounting solutions

    About eXsight Call Accounting : eXsight Call Accounting does not allow the organizations to lose visibility or functionality while managing UC&C. It suits all PBX systems. It helps companies to keep their internal and external collaboration, communications on a course. It is a hassle free call accounting software. It generates an accurate report and also scales the information according to the needs of the department. It has integrated with reputed switch vendors like Cisco and Avaya.

    eXsight Call Accounting Features : By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “Overall we are highly satisfied with eXsight. The software is user friendly when it comes to reviewing and processing invoice to running reports. I would highly recommend this to any business trying to manage their telecom spend.” – Telecommunications Manager

    MTS IntegraTRAK

    United States

    51 – 200

    1984

    Not provided by vendor

    Yes

    4.0

    14 Reviews

    0.0

    0 Reviews

    6. FCS Gateway – Keeping you ahead

    About FCS Gateway : FCS Gateway helps in integrating a group of hotels with different PABX, PMS systems without having to face any kind of interface requirements that are complex. It is an ideal Call Accounting Software. It helps you in streamlining complex integration and management tasks. It is quite easy to handle the software. It helps in both inbound and outbound reporting, creating an invoice, accounting and payment gateway integration.

    FCS Gateway Call Accounting Features : Inbound Reporting, Outbound Reporting

    “FCS has helped us build that loyal bond between our guests and the Wyndham hotel brand, with their innovative Housekeeping and Engineering applications – equipping us with better control and efficient monitoring.” – ATUL GUPTA

    FCS Computer Systems

    Singapore

    11 – 50

    1982

    Not provided by vendor

    Yes

    5

    1 Reviews

    0

    0 Reviews

    7. VXTracker – VXSuite Call Accounting, Monitoring, Reporting

    About VXTracker : VXTracker software helps in managing the financial and technological performance of a voice network. It helps multiple users who are authorized to gain access to the system irrespective of the browser. It schedules delivery of two different email addresses and this translates to an enhanced way of distributing reports. It processes high call volumes quite quickly from different locations. A huge amount of report related to call record is generated in a few seconds.

    VXTracker Call Accounting Features : By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “VXTRACKER has never let me down whenever a request to search for a call has been requested. As an administrator, naturally we wish for one place to manage all your applications with the PBX data. With that being said, VXTRACKER user interface does make it real simple to change relevant extension data..” – Hanibal C.

    Telarus

    United States

    11 – 50

    2002

    Not provided by vendor

    Yes

    5

    1 Reviews

    0

    0 Reviews

    8. CommView – Premier provider of call accounting/reporting systems and cloud-based solutions

    About CommView : CommView is a leading call accounting software that generates an accurate report. It also assists in managing traffic. It provides you, several models, to decode protocols. Avaya, Cisco, Siemens uses this software as customer premise application. It gives you features like inbound and outbound reporting, caller identification, and unattended call management. It gives you telecom expense management features like call monitoring usage reporting and charges backtracking.

    CommView Call Accounting Features : By-Extension Reporting, Call Duration, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “Our sales department requests specific call reports that we need to provide in a timely fashion, relying on CommView Web makes this task a breeze.” – Dawn Saavedra

    @Comm

    United States

    11 – 50

    1982

    $77.00/month

    Yes, get a free trial

    4

    1 Reviews

    0

    0 Reviews

    9. Infortel Select – Call Accounting and Reporting Software

    About Infortel Select : Infortel software offers you excellent service in unified communications management. Businesses can use it to evaluate their content, people and expenditures. It provides you with features like traffic analytics, speech analytics, telecom audit, and workforce management. All of these enhance the performance of your business. It is easy to use software with an excellent customer service that responds quickly.

    Infortel Select Call Accounting Features : By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Caller Identification, Inbound Reporting, Outbound Reporting, Unattended Call Management, Who Answered Log

    “Call Accounting made easy! We have used the software for over 10 years. I work for a Correctional Facility, so all information is for legal purposes. The software is easy to work with and support is always thorough and responsive.” – Mark Z.

    ISI Telemanagement Solutions

    United States

    51 – 200

    1977

    Not provided by vendor

    Yes, get a free trial

    4.5

    6 Reviews

    0.0

    0 Reviews

    10. COMIT – For call accounting and billing

    About COMIT : COMIT helps in integrating all the tasks related to management into one product. It performs tasks like billing and call accounting, reporting and trouble ticket provisioning. You can use this software for your day to day operations. It quickly responds to queries and requests. It helps companies to enhance the output of their business processes by integrating them with inbuilt efficiencies and work-flows of COMIT.

    COMIT Call Accounting Features : By-Extension Reporting, Call Duration, Call Monitoring, Call Volume, Inbound Reporting, Outbound Reporting

    “Robust all-in-one telecom ticketing, Ext.#, Cabling, Users, & Billing/Invoicing/Charge-back database. We access COMIT daily, all day, in our normal operations. PCR is very responsive to requests and questions. Easy to learn. Broad functionality, use the parts you need.” – John W.

    Professional Computing Resources

    United States

    11 – 50

    1983

    $300.00/month/user

    Yes, get a free trial

    5

    1 Reviews

    0

    0 Reviews

     

    Get Quick Comparison of Top Call Accounting Software

    Call Accounting Features Tenfold PhoneBurner Ytel NET-Phacs eXsight FCS Gateway VXTracker CommView Infortel COMIT
    Price Not provided by vendor $67.50/ month/user Not provided by vendor $600.00/ one-time Not provided by vendor Not provided by vendor Not provided by vendor $77.00/ month Not provided by vendor $300.00/ month/user
    By-Extension Reporting              
    Call Duration                  
    Call Monitoring                
    Call Volume              
    Caller Identification              
    Inbound Reporting                  
    Outbound Reporting                    
    Unattended Call Management            
    Who Answered Log