Tenfold

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Build better customer relationships one conversation at a time.

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Tenfold

"Sales and customer-facing teams often turn to Tenfold when they need better visibility into call activity and customer interactions without switching between multiple tools. It helps connect phone conversations with existing CRM data, so teams spend less time on manual logging and more time on actual conversations. This makes it a practical choice for support and sales departments handling high call volumes. That said, smaller teams with limited call activity may find the investment harder to justify."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Tenfold Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.5 / 5
Starting PriceContact Vendor
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

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Product Overview

Tenfold Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Tenfold

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.
Company Tenfold
Founded 2014
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English

Why Choose Tenfold

Problem it Solves

  • Problem it Solves Increased Efficiency In Managing And Scaling Business Operations

Target Users

  • Target Users Sales Professionals
  • Target Users Customer Success Teams
  • Target Users Account Managers
  • Target Users Sales Managers
  • Target Users Business Development Representatives

Core Use Case

  • Core Use Case Integrate Communication Channels
  • Core Use Case Automate Call Logging
  • Core Use Case Enhance Customer Interactions
  • Core Use Case Analyze Call Data
  • Core Use Case Improve Sales Productivity

USP

  • USP Maximize Growth With Tenfold's Seamless Customer Interaction Platform

Pros

  • Pros Real-time call data syncs directly into CRM without manual entry
  • Pros Agents see full customer history the moment a call connects
  • Pros Works across major CRMs like Salesforce, ServiceNow, and Microsoft Dynamics
  • Pros Click-to-dial cuts outbound calling time noticeably for busy sales teams
  • Pros Call logging happens automatically, removing a tedious post-call chore entirely
  • Pros Reporting gives managers clear visibility into team activity and call outcomes

Cons

  • Cons Real-time sync occasionally struggles when call volumes spike significantly
  • Cons Advanced analytics features sit behind higher-tier subscription plans
  • Cons Setup complexity grows quickly for teams with custom CRM configurations
  • Cons Limited standalone value without an existing CRM already in place
Editorial Buyer Guidance

Who Is Tenfold Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Increased Efficiency In Managing And Scaling Business Operations

Target Users

  • Sales Professionals
  • Customer Success Teams
  • Account Managers
  • Sales Managers
  • Business Development Representatives

Core Use Cases

  • Integrate Communication Channels
  • Automate Call Logging
  • Enhance Customer Interactions
  • Analyze Call Data
  • Improve Sales Productivity

Unique Selling Point

Maximize Growth With Tenfold's Seamless Customer Interaction Platform

Strengths and Limitations

Tenfold Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Real-time call data syncs directly into CRM without manual entry
  • Agents see full customer history the moment a call connects
  • Works across major CRMs like Salesforce, ServiceNow, and Microsoft Dynamics
  • Click-to-dial cuts outbound calling time noticeably for busy sales teams
  • Call logging happens automatically, removing a tedious post-call chore entirely
  • Reporting gives managers clear visibility into team activity and call outcomes
!

Cons

  • Real-time sync occasionally struggles when call volumes spike significantly
  • Advanced analytics features sit behind higher-tier subscription plans
  • Setup complexity grows quickly for teams with custom CRM configurations
  • Limited standalone value without an existing CRM already in place
Category-Based Capabilities

Tenfold Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Inside Sales Software 23 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Mobile Application Development Software 19 selected features Open category ↗ ⌄
Access Controls Collaboration Tools Debugging Deployment Management Integrated Development Environment Source Control Task Management Version Control Workflow Management Change Management Configurable Workflow Offline Access Database Support Pre-built Templates Drag & Drop Data Modeling No-Code Development Compatibility Testing Graphical User Interface
Call Accounting Software 30 selected features Open category ↗ ⌄
Inbound Reporting CRM Call Tracking Interaction Tracking Call Volume Call Recording Voice Mail Call Center Management Unattended Call Management Activity Dashboard Caller ID Call Transfer Outbound Reporting Activity Tracking User Management Call Duration Automatic Call Distribution Call Monitoring Call Routing Performance Management Contact Management IVR/Voice Recognition Auto-Dialer Call List Management Call Scripting Callback Scheduling Call Logging Usage Tracking/Analytics Cost Analysis Billing & Invoicing
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM Call Monitoring Automatic Call Distribution Caller ID Call Reporting Contact Management Conversion Tracking Campaign Management Call Center Management Computer Telephony Integration Predictive Dialer Keyword Tracking Call Transcription API Voice Mail IVR/Voice Recognition Call Routing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
iPaaS Software 10 selected features Open category ↗ ⌄
API Drag & Drop Pre-built Connectors Cloud Data Integration Integration Management Data Quality Control Data Security AI/Machine Learning Dashboard Workflow Management
Predictive Lead Scoring Software 11 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models
Sales Enablement Software 16 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management
Sales Force Automation Software 17 selected features Open category ↗ ⌄
Email Marketing Campaign Management Pipeline Management Lead Management Lead Capture Referral Tracking Sales Activity Management Performance Metrics Third-Party Integrations Customer Database Territory Management Activity Dashboard Forecasting Contact Management Task Management Opportunity Management Customizable Fields
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Connected Applications

Tenfold Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 18 integrations
Pricing Information

Tenfold Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency NA
Pricing Page ↗
Verified User Feedback

Tenfold Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Tenfold Review ↗
4.5
Based on 2 approved reviews
5 stars 50%
4 stars 50%
3 stars 0%
2 stars 0%
1 star 0%
Michelle V.
Michelle V. Office AdministratorConsumer GoodsUsed the software for: 2+ years

Helpful Call Logging With Room for Improvement

Tenfold is a useful tool for logging calls and tracking call statistics. I really like how it recognizes phone numbers and instantly pulls up customer profiles, which makes answering calls more efficient. The call volume statistics are also helpful for forecasting. However, the floating interface can be frustrating at times. It does not always stay in place, can take a long time to load or save notes, and occasionally freezes the browser. Overall, it is helpful but could use improvements in UI performance.

Reviewed on September, 2021
Tanner M.
Tanner M. Onboarding Account Manager

Easy and Reliable Call Logging.

We find Tenfold easy to use for logging calls and tracking conversations with our accounts. Occasionally, a call may not appear, but it happens rarely and hasn’t been a major issue.

Reviewed on May, 2021
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Frequently Asked Questions

Tenfold FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.

  • No, Tenfold does not offer a free version.

  • No, Tenfold does not offer any free trial.

  • Yes, Tenfold offers an API.

  • Tenfold can be integrated with the following applications:

    • Five9 , Salesforce Sales Cloud , ServiceNow , Google Workspace , HubSpot CRM , Genesys Cloud CX , Slack , Zoom Meetings , RingCentral Contact Center , Avaya Experience Platform , NICE CXone , Talkdesk , Zendesk Suite , Microsoft Teams , Zapier , ServiceNow , SAP Customer Experience , Dynamics 365 , Oracle Cloud CX , ServiceNow

  • Tenfold offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Tenfold offers training with the following options:
    • Webinar , Documentation

  • Tenfold supports the following languages:
    • English

  • Following are the typical users of the Tenfold:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Tenfold supports the following deployment:
    • Cloud Hosted

  • Tenfold supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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