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Tenfold Claim

Build better customer relationships one conversation at a time.

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Tenfold Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.

Tenfold screenshot & Video

Contact Details

  • Vendor Name Tenfold
  • Founded 2014
  • Location United States
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

E-commerce

Tenfold Features

  • Inbound Reporting
  • CRM
  • Call Tracking
  • Interaction Tracking
  • Call Volume
  • Call Recording
  • Voice Mail
  • Call Center Management
  • Unattended Call Management
  • Activity Dashboard
  • Caller ID
  • Call Transfer
  • Outbound Reporting
  • Activity Tracking
  • User Management
  • Call Duration
  • Automatic Call Distribution
  • Call Monitoring
  • Call Routing
  • Performance Management
  • Contact Management
  • IVR/Voice Recognition
  • Auto-Dialer
  • Call List Management
  • Call Scripting
  • Callback Scheduling
  • Call Logging
  • Usage Tracking/Analytics
  • Cost Analysis
  • Billing & Invoicing
  • CRM
  • Call Monitoring
  • Automatic Call Distribution
  • Caller ID
  • Call Reporting
  • Contact Management
  • Conversion Tracking
  • Campaign Management
  • Call Center Management
  • Computer Telephony Integration
  • Predictive Dialer
  • Keyword Tracking
  • Call Transcription
  • API
  • Voice Mail
  • IVR/Voice Recognition
  • Call Routing

Tenfold Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Tenfold FAQ's

  • No, Tenfold does not offer a free version.

  • No, Tenfold does not offer any free trial.

  • No, Credit Card details are not required for the Tenfold trial.

  • Yes, Tenfold offers an API.

  • Tenfold offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Tenfold offers training with the following options:
    • Webinar , Documentation

  • Tenfold supports the following languages:
    • English

  • Following are the typical users of the Tenfold:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Tenfold supports the following deployment:
    • Cloud Hosted

  • Tenfold supports the following devices and operating systems:
    • Web-Based , iPhone , Android