Tenfold

Tenfold

Build better customer relationships one conversation at a time.

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Tenfold Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.

Contact Details

  • Tenfold
  • 2014
  • United States
  • 101-500

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

E-commerce

Tenfold Features

  • Inbound Reporting
  • CRM
  • Call Tracking
  • Interaction Tracking
  • Call Volume
  • Call Recording
  • Voice Mail
  • Call Center Management
  • Unattended Call Management
  • Activity Dashboard
  • Caller ID
  • Call Transfer
  • Outbound Reporting
  • Activity Tracking
  • User Management
  • Call Duration
  • Automatic Call Distribution
  • Call Monitoring
  • Call Routing
  • Performance Management
  • Contact Management
  • IVR/Voice Recognition
  • Auto-Dialer
  • Call List Management
  • Call Scripting
  • Callback Scheduling
  • Call Logging
  • Usage Tracking/Analytics
  • Cost Analysis
  • Billing & Invoicing

Tenfold Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

Tenfold FAQ's

No, Tenfold does not offer a free version.

No, Tenfold does not offer any free trial.

No, Credit Card details are not required for the Tenfold trial.

Yes, Tenfold offers an API.

Tenfold offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Tenfold offers training with the following options:

Webinar , Documentation

Tenfold supports the following languages:

English

Following are the typical users of the Tenfold:

Small-Business , Midsize-Business , Large-Enterprise-Business

Tenfold supports the following deployment:

Cloud Hosted

Tenfold supports the following mobile devices:

Web-Based , iPhone , Android