Tenfold logo

Tenfold Claim

Build better customer relationships one conversation at a time.

  Write a Review Visit Website  

Tenfold Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.

Read More

Tenfold Screenshot & Video

Contact Details

  • Vendor Name Tenfold
  • Founded 2014
  • Location United States
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

English

Industries

E-commerce

Tenfold Features

  • Arrow Icon Performance Metrics
  • Arrow Icon Appointment Management
  • Arrow Icon Real Time Notifications
  • Arrow Icon Customer Segmentation
  • Arrow Icon Employee Management
  • Arrow Icon Queue Management
  • Arrow Icon Virtual Assistant
  • Arrow Icon Customer History
  • Arrow Icon Call Routing
  • Arrow Icon SMS Messaging
  • Arrow Icon Email Management
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Live Chat
  • Arrow Icon Activity Tracking
  • Arrow Icon Self Service Portal
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Auto-Responders
  • Arrow Icon Support Ticket Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Social Media Integration
  • Arrow Icon Contact Management
  • Arrow Icon Call Recording
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Call Routing
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Logging
  • Arrow Icon Call Center Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Call Tracking
  • Arrow Icon Callback Scheduling
  • Arrow Icon Progressive Dialer
  • Arrow Icon Manual Dialer
  • Arrow Icon Call Transfer
  • Arrow Icon Voice Mail
  • Arrow Icon Contact Management
  • Arrow Icon Inbound Call Center
  • Arrow Icon Chat/Messaging
  • Arrow Icon Outbound Call Center
  • Arrow Icon Alerts/Escalation
  • Arrow Icon CRM
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Scripting
  • Arrow Icon Caller ID
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Call Reporting
  • Arrow Icon Auto-Dialer
  • Arrow Icon Blended Call Center
  • Arrow Icon Predictive Dialer
  • Arrow Icon Interaction Tracking
  • Arrow Icon Lead Capture
  • Arrow Icon Email Management
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Lead Qualification
  • Arrow Icon Lead Management
  • Arrow Icon Task Management
  • Arrow Icon Performance Management
  • Arrow Icon Data Management
  • Arrow Icon Contact Management
  • Arrow Icon Meeting Management
  • Arrow Icon Call Recording
  • Arrow Icon Lead Distribution
  • Arrow Icon CRM
  • Arrow Icon Interaction Tracking
  • Arrow Icon Auto-Dialer
  • Arrow Icon Calendar Management
  • Arrow Icon Chat/Messaging
  • Arrow Icon Reminders
  • Arrow Icon Call List Management
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Deal Management
  • Arrow Icon Sales Pipeline Management
  • Arrow Icon Lead Nurturing
  • Arrow Icon Sales Reports
  • Arrow Icon Social Media Integration
  • Arrow Icon Monitoring
  • Arrow Icon Pipeline Management
  • Arrow Icon Template Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Calendar Management
  • Arrow Icon Sales Forecasting
  • Arrow Icon Lead Distribution
  • Arrow Icon Prospecting Tools
  • Arrow Icon Task Management
  • Arrow Icon Document Storage
  • Arrow Icon Lead Segmentation
  • Arrow Icon Reminders
  • Arrow Icon Email Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon CRM
  • Arrow Icon Web Forms
  • Arrow Icon Email Marketing
  • Arrow Icon Lead Capture
  • Arrow Icon Campaign Management
  • Arrow Icon Contact Management
  • Arrow Icon Workflow Management
  • Arrow Icon Sales Trend Analysis
  • Arrow Icon Source Tracking
  • Arrow Icon Lead Generation
  • Arrow Icon Opportunity Management
  • Arrow Icon Access Controls
  • Arrow Icon Collaboration Tools
  • Arrow Icon Debugging
  • Arrow Icon Deployment Management
  • Arrow Icon Integrated Development Environment
  • Arrow Icon Source Control
  • Arrow Icon Task Management
  • Arrow Icon Version Control
  • Arrow Icon Workflow Management
  • Arrow Icon Change Management
  • Arrow Icon Configurable Workflow
  • Arrow Icon Offline Access
  • Arrow Icon Database Support
  • Arrow Icon Pre-built Templates
  • Arrow Icon Drag & Drop
  • Arrow Icon Data Modeling
  • Arrow Icon No-Code Development
  • Arrow Icon Compatibility Testing
  • Arrow Icon Graphical User Interface
  • Arrow Icon Inbound Reporting
  • Arrow Icon CRM
  • Arrow Icon Call Tracking
  • Arrow Icon Interaction Tracking
  • Arrow Icon Call Volume
  • Arrow Icon Call Recording
  • Arrow Icon Voice Mail
  • Arrow Icon Call Center Management
  • Arrow Icon Unattended Call Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Caller ID
  • Arrow Icon Call Transfer
  • Arrow Icon Outbound Reporting
  • Arrow Icon Activity Tracking
  • Arrow Icon User Management
  • Arrow Icon Call Duration
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Routing
  • Arrow Icon Performance Management
  • Arrow Icon Contact Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Auto-Dialer
  • Arrow Icon Call List Management
  • Arrow Icon Call Scripting
  • Arrow Icon Callback Scheduling
  • Arrow Icon Call Logging
  • Arrow Icon Usage Tracking/Analytics
  • Arrow Icon Cost Analysis
  • Arrow Icon Billing & Invoicing
  • Arrow Icon CRM
  • Arrow Icon Call Monitoring
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Caller ID
  • Arrow Icon Call Reporting
  • Arrow Icon Contact Management
  • Arrow Icon Conversion Tracking
  • Arrow Icon Campaign Management
  • Arrow Icon Call Center Management
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Predictive Dialer
  • Arrow Icon Keyword Tracking
  • Arrow Icon Call Transcription
  • Arrow Icon API
  • Arrow Icon Voice Mail
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automated Routing
  • Arrow Icon Quality Management
  • Arrow Icon Queue Management
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon Collaboration Tools
  • Arrow Icon Agent Interface
  • Arrow Icon Chatbot
  • Arrow Icon Auto-Dialer
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Workforce Management
  • Arrow Icon API
  • Arrow Icon Drag & Drop
  • Arrow Icon Pre-built Connectors
  • Arrow Icon Cloud Data Integration
  • Arrow Icon Integration Management
  • Arrow Icon Data Quality Control
  • Arrow Icon Data Security
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Dashboard
  • Arrow Icon Workflow Management
  • Arrow Icon AI/Machine Learning
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Predictive Analytics
  • Arrow Icon Lead Distribution
  • Arrow Icon Lead Qualification
  • Arrow Icon Data Enrichment
  • Arrow Icon Demographic/Firmographic Data
  • Arrow Icon Customizable Scoring
  • Arrow Icon Prioritization
  • Arrow Icon Process/Workflow Automation
  • Arrow Icon Multiple Scoring Models
  • Arrow Icon Goal Management
  • Arrow Icon Contact Management
  • Arrow Icon Workflow Management
  • Arrow Icon Lead Qualification
  • Arrow Icon Lead Management
  • Arrow Icon Engagement Tracking
  • Arrow Icon Alerts/Notifications
  • Arrow Icon Meeting Management
  • Arrow Icon Collaboration Tools
  • Arrow Icon Sales Onboarding & Training
  • Arrow Icon Activity Tracking
  • Arrow Icon Performance Management
  • Arrow Icon Reporting & Statistics
  • Arrow Icon Customizable Branding
  • Arrow Icon Campaign Management
  • Arrow Icon Document Management
  • Arrow Icon Email Marketing
  • Arrow Icon Campaign Management
  • Arrow Icon Pipeline Management
  • Arrow Icon Lead Management
  • Arrow Icon Lead Capture
  • Arrow Icon Referral Tracking
  • Arrow Icon Sales Activity Management
  • Arrow Icon Performance Metrics
  • Arrow Icon Third-Party Integrations
  • Arrow Icon Customer Database
  • Arrow Icon Territory Management
  • Arrow Icon Activity Dashboard
  • Arrow Icon Forecasting
  • Arrow Icon Contact Management
  • Arrow Icon Task Management
  • Arrow Icon Opportunity Management
  • Arrow Icon Customizable Fields
  • Arrow Icon Call Center Management
  • Arrow Icon Call Transfer
  • Arrow Icon Computer Telephony Integration
  • Arrow Icon VoIP
  • Arrow Icon Voice Mail
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Caller ID
  • Arrow Icon Call Monitoring
  • Arrow Icon Call Recording
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Auto-Dialer
  • Arrow Icon IVR/Voice Recognition
  • Arrow Icon Call Routing
  • Arrow Icon Automatic Call Distribution
  • Arrow Icon Queue Management
  • Arrow Icon Email Management
  • Arrow Icon Service Level Agreement (SLA) Management
  • Arrow Icon CRM
  • Arrow Icon Live Chat
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Customer Database
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Inventory Management
  • Arrow Icon Chatbot

Tenfold Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Top Tenfold Alternatives

View all Tenfold Alternatives

Zendesk Suite

Dynamics 365

Salesforce Service Cloud

Bitrix24

Tenfold FAQs

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.

  • No, Tenfold does not offer a free version.

  • No, Tenfold does not offer any free trial.

  • No, Credit Card details are not required for the Tenfold trial.

  • Yes, Tenfold offers an API.

  • Tenfold offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Tenfold offers training with the following options:
    • Webinar , Documentation

  • Tenfold supports the following languages:
    • English

  • Following are the typical users of the Tenfold:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Tenfold supports the following deployment:
    • Cloud Hosted

  • Tenfold supports the following devices and operating systems:
    • Web-Based , iPhone , Android

Tenfold Comparisons

Tenfold vs Dynamics 365

Tenfold vs Zendesk Suite

Tenfold vs Salesforce Sales Cloud

Tenfold vs Salesforce Starter

Tenfold vs Okta

Tenfold vs Auth0

Tenfold vs NICE CXone

Tenfold vs Bitrix24

Tenfold vs Genesys Cloud CX

Tenfold vs Five9

Tenfold vs User.com

Tenfold vs Close

Tenfold vs LiveAgent

Tenfold vs Creatio

Tenfold vs Rippling

Tenfold vs Efficy CRM

Tenfold vs Agile CRM

Tenfold vs EngageBay CRM

Tenfold vs NordPass Business

Tenfold vs PhoneBurner