Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, enabling a more efficient, data-driven approach to customer service and sales. With Tenfold, businesses can automatically log calls to get valuable insights into customer interactions. The software offers real-time caller identification and contextual data pop-ups to ensure that agents have relevant information at their fingertips during calls. This integration helps in personalizing customer interactions, improving response times, and increasing overall customer satisfaction. Additionally, Tenfold's analytics tools allow for detailed reporting and performance tracking, aiding in strategic decision-making and workforce optimization.
Tenfold Claim
Build better customer relationships one conversation at a time.
Tenfold
2014
United States
101-500
24x7 Support
Inbound Reporting