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Zendesk Sell

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses Zendesk Sell

"Sales teams that rely on staying organized across deals often find Zendesk Sell a practical fit. It helps track leads, manage contacts, and follow up on opportunities without things slipping through the cracks. The interface is generally easy to pick up, which means less time spent on training. It also works well for teams already using other Zendesk products. That said, very small businesses with simple sales needs may find some features more than they actually require."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

Zendesk Sell Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.1 / 5
Starting Price$19 / month
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Zendesk Sell Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Zendesk Sell

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into sales activities and performance. Zendesk Sell also includes mobile access, facilitating sales management on-the-go. Contact management is simplified, centralizing customer information in one place. Customizable sales pipelines and fields allow for a tailored experience. Additionally, it supports team collaboration, enabling sales teams to work together effectively. Zendesk Sell is a user-friendly solution, ideal for businesses looking to optimize their sales processes and customer relationships.
Company Zendesk
Founded 2007
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 7 languages available
Dutch English French German Polish Portuguese Spanish
Industries Served 19 industries available
Broadcast Media Distribution Education Management Entertainment Financial Services Government Administration Hospital & Health Care Hospitality Information Technology & Services Internet Leisure & Travel Manufacturing Non-profit Organization Management Oil & Energy Retail Telecommunications Transportation/Trucking/Railroad Utilities Wholesale

Why Choose Zendesk Sell

Problem it Solves

  • Problem it Solves Streamlines Sales Processes And Improves Customer Relationship Management

Target Users

  • Target Users Sales Representatives
  • Target Users Sales Managers
  • Target Users Business Development Professionals
  • Target Users Account Executives
  • Target Users Small Business Owners

Core Use Case

  • Core Use Case Manage Sales Pipeline
  • Core Use Case Track Customer Interactions
  • Core Use Case Automate Sales Tasks
  • Core Use Case Generate Sales Reports
  • Core Use Case Integrate With Other Tools

USP

  • USP Streamline Sales Processes With Intuitive And All-in-one CRM Platform

Pros

  • Pros Clean pipeline view makes deal tracking genuinely effortless daily
  • Pros Built-in email and call tools cut tab-switching significantly
  • Pros Activity tracking logs every touchpoint without manual data entry
  • Pros Syncs smoothly with Zendesk Support for full customer context
  • Pros Mobile app handles field sales needs better than most CRM rivals
  • Pros Smart lists let reps filter and prioritize leads quickly
  • Pros Reporting dashboards give managers real visibility without custom setup
  • Pros Forecasting tools stay accurate even as deal volumes grow

Cons

  • Cons Subscription pricing climbs noticeably once advanced design features unlock
  • Cons Template library feels narrow for high-volume or niche designers
  • Cons Steeper adjustment period for users coming from traditional design tools
  • Cons Mobile access remains limited compared to the full desktop suite
Editorial Buyer Guidance

Who Is Zendesk Sell Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlines Sales Processes And Improves Customer Relationship Management

Target Users

  • Sales Representatives
  • Sales Managers
  • Business Development Professionals
  • Account Executives
  • Small Business Owners

Core Use Cases

  • Manage Sales Pipeline
  • Track Customer Interactions
  • Automate Sales Tasks
  • Generate Sales Reports
  • Integrate With Other Tools

Unique Selling Point

Streamline Sales Processes With Intuitive And All-in-one CRM Platform

Strengths and Limitations

Zendesk Sell Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Clean pipeline view makes deal tracking genuinely effortless daily
  • Built-in email and call tools cut tab-switching significantly
  • Activity tracking logs every touchpoint without manual data entry
  • Syncs smoothly with Zendesk Support for full customer context
  • Mobile app handles field sales needs better than most CRM rivals
  • Smart lists let reps filter and prioritize leads quickly
  • Reporting dashboards give managers real visibility without custom setup
  • Forecasting tools stay accurate even as deal volumes grow
!

Cons

  • Subscription pricing climbs noticeably once advanced design features unlock
  • Template library feels narrow for high-volume or niche designers
  • Steeper adjustment period for users coming from traditional design tools
  • Mobile access remains limited compared to the full desktop suite
Category-Based Capabilities

Zendesk Sell Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Lead Generation Software 32 selected features Open category ↗ ⌄
Pipeline Management Lead Qualification Contact Management Email Marketing Web Forms Lead Capture Contact Database CRM Activity Tracking Event Triggered Actions Campaign Planning Lead Segmentation Lead Management Customer Segmentation Chat/Messaging Prospecting Tools Campaign Management Engagement Tracking Auto-Responders Social Media Integration Conversion Tracking Multi-Channel Marketing Lead Nurturing Email Management Campaign Analytics Drip Campaigns Landing Pages Multi-Campaign Lead Verification Forms Management Lead Scoring Artificial Intelligence
Construction CRM Software 25 selected features Open category ↗ ⌄
Project Management Data Import/Export Scheduling Quotes/Estimates Activity Tracking Document Management Job Costing Buyer Management Warranty Tracking Calendar Management Collaboration Tools Client Tracking Contract/License Management Task Management Change Order Management Communication Management Contact Management Project Tracking Subcontractor Management Sales Pipeline Management Email Marketing Bid Management Lead Management Procurement Management Artificial Intelligence
Healthcare CRM Software 31 selected features Open category ↗ ⌄
Patient Communications Alerts/Notifications Self Service Portal Records Management Social Media Integration Patient Management Document Management Predictive Analytics Lead Management Live Chat Forms Management Physician Management Contact Management Client Portal Forecasting Chat/Messaging Appointment Management Task Management Referral Tracking Medical History Records Campaign Management Marketing Automation Calendar Management Automated Scheduling Audience Targeting Email Management HIPAA Compliant Multi-Location Pipeline Management Billing & Invoicing Artificial Intelligence
Contact Management Software 27 selected features Open category ↗ ⌄
Search/Filter Pipeline Management Social Media Integration Data Import/Export Prospecting Tools Task Management Customer Database Campaign Management Lead Nurturing Segmentation Email Management CRM Sales Forecasting Contact Management Calendar Management Document Storage Drag & Drop Collaboration Tools Lead Management Sales Pipeline Management Lead Distribution Email Marketing Opportunity Management Data Synchronization Interaction Tracking Lead Capture Artificial Intelligence
Online CRM Software 34 selected features Open category ↗ ⌄
Customizable Templates Sales Trend Analysis Calendar Management Lead Capture Workflow Management Interaction Tracking Opportunity Management Performance Metrics Email Management Pipeline Management Calendar Sync Email Marketing Task Management Forecasting Campaign Management Contact Management Document Storage Social Media Integration Collaboration Tools Sales Reports Web-based Deployment Lead Management Internal Chat Integration Lead Generation Lead Qualification Marketing Automation Quotes/Estimates Referral Tracking Reporting/Analytics Territory Management Deal Management Lead Nurturing Role-Based Permissions Artificial Intelligence
Inside Sales Software 24 selected features Open category ↗ ⌄
Lead Capture Email Management Call Monitoring Automatic Call Distribution Lead Qualification Lead Management Task Management Performance Management Data Management Contact Management Meeting Management Call Recording Lead Distribution CRM Interaction Tracking Auto-Dialer Calendar Management Chat/Messaging Reminders Call List Management Multi-Channel Communication Deal Management Sales Pipeline Management Artificial Intelligence
Lead Management Software 29 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management Artificial Intelligence
Financial CRM Software 29 selected features Open category ↗ ⌄
Expense Tracking Forecasting Template Management Relationship Tracking Interaction Tracking Access Controls/Permissions Activity Tracking Client Management Collaboration Tools Sales Reports Email Management CRM Search/Filter Email Marketing Task Management Document Management Lead Management Calendar Management Customer Database Campaign Management Marketing Automation Activity Dashboard Territory Management Contact Management Pipeline Management Lead Capture For Financial Institutions Financial Management Artificial Intelligence
Nonprofit CRM Software 28 selected features Open category ↗ ⌄
Contact Management Donation Tracking Campaign Management Interaction Tracking Real Time Notifications Email Marketing Donor Management Email Management Web Forms Access Controls/Permissions Task Scheduling Website Integration Grant Management Customer Database Credit Card Processing Membership Management CRM Accounting Integration Event Management Document Storage Forms Management Social Media Integration Registration Management Fundraising Management Committee Management Volunteer Management Electronic Payments Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management Artificial Intelligence
Knowledge Base Software 17 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management Artificial Intelligence
Predictive Lead Scoring Software 12 selected features Open category ↗ ⌄
AI/Machine Learning Alerts/Notifications Predictive Analytics Lead Distribution Lead Qualification Data Enrichment Demographic/Firmographic Data Customizable Scoring Prioritization Process/Workflow Automation Multiple Scoring Models Artificial Intelligence
Sales Enablement Software 17 selected features Open category ↗ ⌄
Goal Management Contact Management Workflow Management Lead Qualification Lead Management Engagement Tracking Alerts/Notifications Meeting Management Collaboration Tools Sales Onboarding & Training Activity Tracking Performance Management Reporting & Statistics Customizable Branding Campaign Management Document Management Artificial Intelligence
Sales Force Automation Software 18 selected features Open category ↗ ⌄
Email Marketing Campaign Management Pipeline Management Lead Management Lead Capture Referral Tracking Sales Activity Management Performance Metrics Third-Party Integrations Customer Database Territory Management Activity Dashboard Forecasting Contact Management Task Management Opportunity Management Customizable Fields Artificial Intelligence
Sales Forecasting Software 21 selected features Open category ↗ ⌄
Pipeline Management Lead Management Workflow Management Data Visualization Contact Management Contact Database Data Import/Export What If Scenarios Graphical Data Presentation Activity Tracking Statistical Analysis Forecasting Sales Reports Dynamic Modeling Customizable Reports Opportunity Management Alerts/Notifications Budgeting/Forecasting Modeling & Simulation Lead Capture Artificial Intelligence
Sales Tracking Software 18 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter Artificial Intelligence
CRM Software 30 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning Artificial Intelligence
Connected Applications

Zendesk Sell Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 17 integrations
Pricing Information

Zendesk Sell Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Annual Subscription
Pricing Page ↗
Support Team
$19 Per Month
Suite Team
$55 Per Month
Suite Professional
$115 Per Month
Suite Enterprise
$169 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

Zendesk Sell Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a Zendesk Sell Review ↗
4.1
Based on 2 approved reviews
5 stars 13%
4 stars 88%
3 stars 0%
2 stars 0%
1 star 0%
Bo K
Bo K Customer Service Ambassador

Not just a typical CRM!

We primarily used Zendesk for its real-time reporting and analytics, tracking emails, calls, and sales engagement activities. It provides a detailed, customizable view of customer experience with forecasting features and the ability to see how metrics change when adding or removing customer segments. However, it can’t be used independently, as it only integrates with other Zendesk products, and the initial setup and customization process can be complex and time-consuming.

Reviewed on October, 2024
Anonymous reviewer
Anonymous Reviewer Customer Support Representative

Exceptional CRM Software

The platform makes decision-making easier by presenting key data clearly at a glance and offers intuitive sales tools like automated customer messaging and task automation that keep workflows uninterrupted. It also helps track and manage leads efficiently and includes smooth email integration for daily use. However, advanced features can be expensive, the learning curve is fairly steep for new users, and it lacks built-in marketing capabilities, requiring additional effort for marketing activities.

Reviewed on September, 2023
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Frequently Asked Questions

Zendesk Sell FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Zendesk Sell is a sales automation software designed for enhancing productivity in sales processes. It offers a streamlined interface for managing sales pipelines, ensuring efficient tracking of deals from initiation to closure. The software integrates with email, allowing for easy communication and follow-up with prospects. It features detailed reporting tools, providing valuable insights into sales activities and performance. Zendesk Sell also includes mobile access, facilitating sales management on-the-go. Contact management is simplified, centralizing customer information in one place. Customizable sales pipelines and fields allow for a tailored experience. Additionally, it supports team collaboration, enabling sales teams to work together effectively. Zendesk Sell is a user-friendly solution, ideal for businesses looking to optimize their sales processes and customer relationships.

  • No, Zendesk Sell does not offer a free version.

  • Yes, Zendesk Sell offers a free trial.

  • No, Credit Card details are not required for the Zendesk Sell trial.

  • Zendesk Sell offers the following pricing plans & packages:

    Support Team

    $19 Per Month

    Suite Team

    $55 Per Month

    Suite Professional

    $115 Per Month

    Suite Enterprise

    $169 Per Month

  • Zendesk Sell supports the following payment frequencies:

    • Annual Subscription

  • Yes, Zendesk Sell offers an API.

  • Zendesk Sell can be integrated with the following applications:

    • Salesforce Sales Cloud , QuickBooks Online , Xero , Jira , Asana , Mailchimp , Google Workspace , HubSpot CRM , Slack , Zendesk Sell , Gmail , Microsoft Outlook , Shopify , Trello , LinkedIn Sales Navigator , Microsoft Teams , Zapier , jira

  • Zendesk Sell offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Zendesk Sell offers training with the following options:
    • In-person , Webinar , Documentation

  • Zendesk Sell supports the following languages:
    • Dutch , English , French , German , Polish , Portuguese , Spanish

  • Following are the typical users of the Zendesk Sell:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Zendesk Sell supports the following deployment:
    • Cloud Hosted

  • Zendesk Sell supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac
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