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#1 Top Rated Help Desk Software

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Groove Overview

Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized responses, enhancing customer satisfaction. The software also offers valuable features like reporting tools, which give insights into customer interactions and performance metrics. Additionally, Groove integrates smoothly with other tools like Slack and Salesforce, making it a versatile choice for teams. Its simplicity and effectiveness make Groove a go-to solution for improving customer service experience.

Contact Details

  • Groove Networks
  • 2011
  • United States
  • 11-50

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Groove Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Groove Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment
Pricing Page  

Plans & Packages

Standard

$16 Per Month

Groove FAQ's

  • No, Groove does not offer a free version.

  • Yes, Groove offers a free trial.

  • No, Credit Card details are not required for the Groove trial.

  • Groove offers the following pricing plans & packages:

    Starting Plan:

    $16 Per Month

  • Groove supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Groove offers an API.

  • Groove offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Groove offers training with the following options:
    • Webinar , Documentation

  • Groove supports the following languages:
    • English

  • Following are the typical users of the Groove:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Groove supports the following deployment:
    • Cloud Hosted

  • Groove supports the following devices and operating systems:
    • Web-Based , iPhone