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Top Helply (formerly Groove) Alternatives & Competitors

Finding the right software for your business can be challenging, and while Groove is a popular choice, it may not be the perfect fit for everyone. If you're exploring Groove alternatives, you're in the right place. We’ve compiled a list of the top competitors that offer similar features, pricing, and benefits. Compare the best alternatives to Groove and discover the ideal solution tailored to your needs.
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Helply (formerly Groove) is also listed in these categories

Explore related software categories to discover additional products that may fit your needs.

Knowledge Management Software Customer Service Software Help Desk Software Help Desk Software for Small Businesses Customer Satisfaction Software CRM Software For Insurance Agents

All Competitors and Alternatives to Helply (formerly Groove)

Explore each Helply (formerly Groove) alternative through its overview and available details on use cases, buyer fit, key features, integrations, pros and cons, and pricing. When a comparison is available, open a side-by-side view with Helply (formerly Groove) for a closer evaluation.

#1

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

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Overview

Zoho Assist is a cloud-based remote support and unattended access solution designed to help businesses deliver secure, on-demand assistance to customers and manage devices efficiently. With features like instant remote connectivity, file transfer, session recording, and cross-pla...

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Free Trial15 Days Starting Price₹480 Per month HeadquartersUnited States
#2

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 2 Reviews
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Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory
#3

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 2 Reviews
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Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States
#4

Dynamics 365

🏆 SW Recommended

The new era of AI-powered business

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Overview

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#5

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#6

Intercom

🏆 SW Recommended

The only AI customer service solution you need

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Overview

Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

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Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States
#7

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 20 Reviews
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#8

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 22 Reviews
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Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#9

Salesforce Sales Cloud

🏆 SW Recommended

Build strong customer relationships and grow revenue with a single source of truth.

★★★★★ 5.0 2 Reviews
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Overview

Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close d...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#10

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 12 Reviews
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#11

Superchat

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Overview

Superchat is an advanced customer service software designed to enhance and streamline the support experience for businesses and their customers. It offers a comprehensive platform for managing customer interactions across multiple channels, including live chat, email, social medi...

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Free TrialAvailable Starting Price€79 Per feautre HeadquartersGermany
#12

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 88 Reviews
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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#13

Supportbench

Customer Support Software Built For The B2B

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Overview

Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allow...

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Free Trial14 Days Starting Price$32 Per month HeadquartersCanada
#14

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 2 Reviews
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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#15

Yonyx

🏆 SW Recommended

Create interactive decision trees to guide call center agents or self-service customers.

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Overview

Yonyx is a dynamic software tool tailored for enhancing customer support experiences. It specializes in creating interactive and decision-tree-based guides, which help customers navigate through troubleshooting or information-seeking processes with ease. This approach empowers us...

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Free Trial30 Days Starting Price$20 Per month HeadquartersUnited States

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FAQs About Helply (formerly Groove) Alternatives

What are the best alternatives to Helply (formerly Groove)?
Some of the best alternatives to Helply (formerly Groove) include Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx, Supportbench and Superchat. These alternatives offer similar features, better pricing, and more flexibility depending on your business needs.
Why should I consider alternatives to Helply (formerly Groove)?
There are various reasons why users look for alternatives to Helply (formerly Groove), such as pricing concerns, missing features, better integration options, or improved customer support. Exploring alternative solutions ensures that businesses find the best fit for their specific requirements.
Are there free alternatives to Helply (formerly Groove)?

Yes! Depending on the product, you may find:

  • Free Trial options like Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx, Supportbench and Superchat (test premium features before subscribing).

These no-cost or low-cost alternatives can be ideal for startups and small businesses with budget constraints, but often come with feature limitations or usage caps. Always check each option’s details to ensure it fits your specific needs.

Which alternative to Helply (formerly Groove) is best for small businesses?
Small businesses looking for an easy-to-use and cost-effective alternative to Helply (formerly Groove) can consider Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx, Supportbench and Superchat. These software options offer affordable pricing, simple setup, and essential business features tailored for growing teams.
Which Helply (formerly Groove) alternative is best for enterprises?
Enterprises seeking a robust alternative to Helply (formerly Groove) can explore Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx and Supportbench. These platforms offer scalability, advanced automation, top-tier security, and enterprise-grade customer support to meet large-scale business needs.
What are the best cloud-based Helply (formerly Groove) alternatives?
Some of the best cloud-based alternatives to Helply (formerly Groove) include Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx, Supportbench and Superchat. These platforms offer seamless remote access, real-time collaboration, automatic updates, and enhanced security for smooth software management.
Do Helply (formerly Groove) alternatives support mobile apps?
Yes, most Helply (formerly Groove) alternatives provide mobile apps for iOS and Android. Options like Dynamics 365, Zendesk Suite, Salesforce Sales Cloud, Salesforce Service Cloud, Zoho Desk, Zoho Assist, Freshdesk, Bitrix24, LiveChat, Intercom, LiveAgent, TeamSupport, Yonyx, Supportbench and Superchat offer full-featured mobile applications that allow users to manage tasks, track progress, and collaborate on the go.
What’s the final conclusion from SoftwareWorld on Helply (formerly Groove) alternatives?
In conclusion, while Groove offers a robust solution for sales and customer support, businesses should consider alternatives like Salesforce Sales Cloud and Zendesk Suite for comprehensive CRM capabilities. Bitrix24 and Zoho Desk provide excellent collaboration tools, while Freshdesk and LiveChat excel in customer engagement. For specialized support, TeamSupport and Supportbench are noteworthy. Dynamics 365 and Intercom offer powerful integrations, and Yonyx and LiveAgent cater to unique operational needs. Ultimately, the best choice depends on specific business requirements, budget, and desired features, ensuring optimal customer relationship management.
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