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Customer Support Software Built For The B2B

Supportbench Overview

Supportbench is a versatile customer service software designed to enhance support interactions and streamline workflow. It stands out for its multi-channel support, integrating emails, calls, and social media into a unified platform. This tool offers robust case management, allowing teams to track and handle customer queries efficiently. Its distinctive feature is the customizable SLA (Service Level Agreement) management, which ensures timely responses and resolutions. Supportbench also includes a powerful analytics suite, providing insights into team performance and customer satisfaction. With an emphasis on flexibility, it adapts to various business sizes and needs, making it a scalable solution. The user-friendly interface and personalized customer journeys further enhance its appeal, making it a comprehensive tool for improving customer support experiences.

Supportbench screenshot & Video

Contact Details

  • Supportbench Services
  • 2015
  • Canada
  • 11-50

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Mac

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Supportbench Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Supportbench Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Professional

$32 Per Month

Supportbench FAQ's

  • No, Supportbench does not offer a free version.

  • Yes, Supportbench offers a free trial.

  • No, Credit Card details are not required for the Supportbench trial.

  • Supportbench offers the following pricing plans & packages:

    Starting Plan:

    $32 Per Month

  • Supportbench supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Supportbench offers an API.

  • Supportbench offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Supportbench offers training with the following options:
    • In-person , Webinar , Documentation

  • Supportbench supports the following languages:
    • English

  • Following are the typical users of the Supportbench:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Supportbench supports the following deployment:
    • Cloud Hosted

  • Supportbench supports the following devices:
    • Web-Based , iPhone , Android