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Yonyx Claim

Create interactive decision trees to guide call center agents or self-service customers.

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Yonyx Overview

Yonyx is a dynamic software tool tailored for enhancing customer support experiences. It specializes in creating interactive and decision-tree-based guides, which help customers navigate through troubleshooting or information-seeking processes with ease. This approach empowers users to solve their problems swiftly and independently, reducing the need for direct support assistance. Yonyx guides can be integrated seamlessly on websites, enabling customers to access help directly on business platforms. The software also provides valuable insights through analytics, helping businesses understand common customer issues and improve their support content. User-friendly and efficient, Yonyx is a boon for companies aiming to elevate their customer service while streamlining support operations.
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Yonyx screenshot & Video

Contact Details

  • Vendor Name Yonyx
  • Founded 2012
  • Location United States
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Phone Phone
  • Chat Chat

Training

  • In-person In-person
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • Android Android

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai

Industries

Information Technology & Services

Yonyx Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Yonyx Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
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Plans & Packages

Professional

$20 Per Month

Yonyx FAQs

  • No, Yonyx does not offer a free version.

  • Yes, Yonyx offers a free trial.

  • No, Credit Card details are not required for the Yonyx trial.

  • Yonyx offers the following pricing plans & packages:

    Starting Plan:

    $20 Per Month

  • Yonyx supports the following payment frequencies:

    • Monthly Payment

  • Yes, Yonyx offers an API.

  • Yonyx offers support with the following options:
    • 27x7 Support , Phone , Chat

  • Yonyx offers training with the following options:
    • In-person , Documentation

  • Yonyx supports the following languages:
    • Arabic , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Portuguese , Russian , Spanish , Swedish , Thai

  • Following are the typical users of the Yonyx:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Yonyx supports the following deployment:
    • Cloud Hosted

  • Yonyx supports the following devices and operating systems:
    • Web-Based , Android