Yonyx

Yonyx

Create interactive decision trees to guide call center agents or self-service customers.

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Yonyx Overview

Yonyx is a dynamic software tool tailored for enhancing customer support experiences. It specializes in creating interactive and decision-tree-based guides, which help customers navigate through troubleshooting or information-seeking processes with ease. This approach empowers users to solve their problems swiftly and independently, reducing the need for direct support assistance. Yonyx guides can be integrated seamlessly on websites, enabling customers to access help directly on business platforms. The software also provides valuable insights through analytics, helping businesses understand common customer issues and improve their support content. User-friendly and efficient, Yonyx is a boon for companies aiming to elevate their customer service while streamlining support operations.

Contact Details

  • Yonyx
  • 2012
  • United States
  • 11-50

Support

  • 27x7 Support
  • Phone
  • Chat

Training

  • In-person
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai

Industries

Information Technology & Services

Yonyx Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management

Yonyx Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • N/A

Payment Frequency

  • Monthly Payment

Plans & Packages

Professional

$20 Per Month

Yonyx FAQ's

No, Yonyx does not offer a free version.

Yes, Yonyx offers a free trial.

No, Credit Card details are not required for the Yonyx trial.

Yonyx offers the following pricing plans & packages:

Starting Plan:

$20 Per Month

Yonyx supports the following payment frequencies:

  • Monthly Payment

Yes, Yonyx offers an API.

Yonyx offers support with the following options:

27x7 Support , Phone , Chat

Yonyx offers training with the following options:

In-person , Documentation

Yonyx supports the following languages:

Arabic , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Irish , Italian , Japanese , Korean , Norwegian (Bokmal) , Portuguese , Russian , Spanish , Swedish , Thai

Following are the typical users of the Yonyx:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Yonyx supports the following deployment:

Cloud Hosted

Yonyx supports the following mobile devices:

Web-Based , Android