Zoho Assist

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Enterprise-grade Remote Support and Unattended Remote Access Software

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User RatingNot rated yet
Starting Price₹480 / month
Free Trial15 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Zoho Assist Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Zoho Assist

Zoho Assist is a versatile remote support software designed to facilitate seamless remote access and support for businesses of all sizes. This platform enables IT professionals to connect with clients or employees instantly, providing technical assistance from virtually anywhere. With its intuitive interface, Zoho Assist allows users to initiate remote sessions quickly, share screens, and resolve issues efficiently. The software includes features for file transfer, remote printing, and session recording, ensuring a comprehensive support experience. Additionally, Zoho Assist offers robust security measures, including two-factor authentication and end-to-end encryption, to protect sensitive data during remote sessions. By adopting Zoho Assist, organizations can improve their support services, enhance productivity, and provide timely assistance to clients and employees.
Company Zoho
Founded 1996
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 16 languages available
Arabic Bulgarian Chinese Dutch English French German Hebrew Indonesian Italian Japanese Korean Portuguese Spanish Swedish Vietnamese
Industries Served 4 industries available
Education Management Health Information Technology & Services Manufacturing
Category-Based Capabilities

Zoho Assist Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Meeting Software 32 selected features Open category ↗ ⌄

Zoho Assist provides advanced screen sharing and remote access capabilities designed to enhance virtual collaboration. Technicians can guide users, demonstrate workflows, and troubleshoot issues in real time. By improving communication, reducing barriers, and enabling interactive problem-solving, it makes remote interactions more efficient and effective when used alongside other meeting or conferencing tools.

Meeting Preparation Tools Meeting Management Activity Dashboard Presentation Streaming Surveys & Feedback Live Chat Attendee Management Agenda Management Calendar Sync Document Management Scheduling Video Conferencing Access Controls/Permissions Action Item Tracking User Management Reminders Collaboration Tools Screen Sharing Recording Private Chat HD Audio/Video File Sharing Virtual Backgrounds Host Controls Lock Meetings Meeting Notes Reporting/Analytics Task Management Minutes Management Communication Management Polls/Voting Notes Management
MSP Software 30 selected features Open category ↗ ⌄

Zoho Assist helps Managed Service Providers deliver secure and efficient remote support. With unattended access, bulk deployment, and instant connectivity, MSPs can manage multiple client systems from one platform. It reduces downtime, simplifies troubleshooting, and ensures clients receive quick, professional support while maintaining enterprise-grade security and compliance across all sessions.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management Artificial Intelligence
Customer Service Software 26 selected features Open category ↗ ⌄

Zoho Assist strengthens customer service by providing remote troubleshooting that reduces resolution times and enhances customer satisfaction. Support agents can securely access devices, transfer files, and walk customers through solutions in real time. Its user-friendly interface, session reporting, and multi-platform compatibility make it a valuable addition to customer service workflows.

Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management Artificial Intelligence
ITSM Software 31 selected features Open category ↗ ⌄

Zoho Assist integrates seamlessly into IT Service Management by providing secure tools for remote incident resolution and device maintenance. IT teams can respond to service requests quickly, access unattended systems, and perform diagnostics remotely. Session records, authentication controls, and automation options help IT departments maintain compliance while delivering efficient service.

Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring Artificial Intelligence
Remote Desktop Software 14 selected features Open category ↗ ⌄

Zoho Assist delivers secure and reliable remote desktop access for IT teams, employees, and service providers. It supports cross-platform connectivity, file transfers, and multi-monitor navigation. Whether for troubleshooting, administrative tasks, or remote work, Zoho Assist ensures users can connect to devices anytime, anywhere, while maintaining strong encryption and security protocols.

Real-Time Chat Screen Sharing Access Controls/Permissions Diagnostics Tools Mobile Access Remote Printing Reporting/Analytics Screen Recording Remote Access/Control File Transfer Multiple Monitor Access Collaboration Tools Troubleshooting Artificial Intelligence
Remote Monitoring and Management Software 20 selected features Open category ↗ ⌄

Zoho Assist supports Remote Monitoring Management related tasks with unattended access, bulk deployment, and remote diagnostics. IT teams and MSPs can monitor devices, perform updates, and troubleshoot systems remotely. These capabilities reduce downtime, streamline maintenance, and improve endpoint management, helping businesses and service providers maintain secure and efficient operations across distributed environments.

Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management Artificial Intelligence
Remote Support Software 18 selected features Open category ↗ ⌄

Zoho Assist is a complete remote support solution that empowers technicians to connect instantly, troubleshoot devices, and resolve issues quickly. With features like chat, file sharing, session recording, and strong security, it reduces downtime and improves service quality. Businesses can provide fast, reliable, and secure technical support for customers worldwide.

Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting Artificial Intelligence
Remote Work Software 19 selected features Open category ↗ ⌄

Zoho Assist enables employees and IT teams to work remotely with secure device access from anywhere. It supports troubleshooting, file transfers, and unattended device management, ensuring uninterrupted productivity. As businesses embrace flexible work models, Zoho Assist provides the connectivity, reliability, and security needed to manage distributed teams effectively and efficiently.

Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management Artificial Intelligence
Screen Sharing Software 11 selected features Open category ↗ ⌄

Zoho Assist includes powerful screen sharing capabilities that allow technicians, customers or users to collaborate in real time. Customers can securely share their screens, while technicians view, guide, and annotate to resolve issues faster. This reduces miscommunication, improves training effectiveness, and enhances support experiences by enabling clear, interactive remote communication.

Annotations Desktop/Browser Sharing Mobile Screen Sharing Real Time Screen Sharing Presenter Control Management Screen Capture Multi-Participant Screen Sharing Targeted/Locked Screen Sharing Screen Mirroring Screen Recording Artificial Intelligence
Connected Applications

Zoho Assist Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 12 integrations
Pricing Information

Zoho Assist Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency INR (₹)
Free Trial 15 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
Pricing Page ↗ Request Demo ↗
Standard
₹480 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Zoho Assist FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Zoho Assist is a versatile remote support software designed to facilitate seamless remote access and support for businesses of all sizes. This platform enables IT professionals to connect with clients or employees instantly, providing technical assistance from virtually anywhere. With its intuitive interface, Zoho Assist allows users to initiate remote sessions quickly, share screens, and resolve issues efficiently. The software includes features for file transfer, remote printing, and session recording, ensuring a comprehensive support experience. Additionally, Zoho Assist offers robust security measures, including two-factor authentication and end-to-end encryption, to protect sensitive data during remote sessions. By adopting Zoho Assist, organizations can improve their support services, enhance productivity, and provide timely assistance to clients and employees.

  • No, Zoho Assist does not offer a free version.

  • Yes, Zoho Assist offers a free trial.

  • No, Credit Card details are not required for the Zoho Assist trial.

  • Zoho Assist offers the following pricing plans & packages:

    Standard

    ₹480 Per Month

  • Zoho Assist supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • No, Zoho Assist does not offer an API.

  • Zoho Assist can be integrated with the following applications:

    • ServiceNow , Jira , Zoho Bookings , Freshservice , Slack , Zoho SalesIQ , Zoho Desk , Freshdesk , ManageEngine Endpoint Central , Microsoft Teams , Zapier , Zoho Flow , zendesk , Spiceworks , Google Suite

  • Zoho Assist offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Zoho Assist offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Zoho Assist supports the following languages:
    • Arabic , Bulgarian , Chinese , Dutch , English , French , German , Hebrew , Indonesian , Italian , Japanese , Korean , Portuguese , Spanish , Swedish , Vietnamese

  • Following are the typical users of the Zoho Assist:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Zoho Assist supports the following deployment:
    • Cloud Hosted

  • Zoho Assist supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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