ConnectWise ScreenConnect

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Remote desktop and access software

4.8 10 verified reviews
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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses ConnectWise ScreenConnect

"Remote support teams often rely on ConnectWise ScreenConnect to access and troubleshoot devices without being physically present. It works well for IT teams that regularly handle support requests across multiple locations or need to assist end users quickly. The ability to connect remotely in real time helps reduce downtime and keeps work moving. That said, smaller teams or solo users may find the pricing less practical if remote access needs are occasional rather than ongoing."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

ConnectWise ScreenConnect Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.8 / 5
Starting Price$30 / month
Free TrialAvailable
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ConnectWise ScreenConnect Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ConnectWise ScreenConnect

ConnectWise ScreenConnect is a robust remote support and access tool renowned for its efficiency and reliability. Its key feature is the ability to remotely control devices, making it invaluable for IT support and remote work scenarios. The software offers quick and secure connections, ensuring user safety and data privacy. ScreenConnect stands out with its customizable options, allowing users to tailor the experience to their needs. It supports multiple platforms, including Windows, Mac, and Linux, enhancing its versatility. The tool excels in its ease of use, enabling users to start sessions with just a few clicks. Additionally, it offers features like file transfer, session recording, and real-time chat, enhancing the remote support experience. ScreenConnect is a top choice for professionals needing a comprehensive, secure, and user-friendly remote access solution.
Company ConnectWise
Founded 1982
Headquarters United States
Employees 501-1000

Support

Email Phone Chat Knowledge Base

Training

In-person Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services

Why Choose ConnectWise ScreenConnect

Problem it Solves

  • Problem it Solves Remote Support And Access For Efficient Troubleshooting And Collaboration

Target Users

  • Target Users IT Support Technicians
  • Target Users Managed Service Providers
  • Target Users System Administrators
  • Target Users Help Desk Professionals
  • Target Users Remote Support Teams

Core Use Case

  • Core Use Case Provide Remote Support
  • Core Use Case Access Unattended Devices
  • Core Use Case Conduct Online Meetings
  • Core Use Case Share Screens Securely
  • Core Use Case Troubleshoot Technical Issues

USP

  • USP Effortless Remote Support For Seamless IT Management

Pros

  • Pros Fast remote connections that hold steady even on poor networks
  • Pros Session recording built in — great for audits and training
  • Pros Unattended access lets technicians work without waiting on end users
  • Pros Cross-platform support covers Windows, Mac, Linux, iOS, and Android
  • Pros Technicians can run multiple concurrent sessions without noticeable slowdowns
  • Pros Branding options let MSPs white-label the entire interface cleanly
  • Pros Granular permission controls give admins tight security over who accesses what
  • Pros On-premise deployment available for teams with strict data compliance needs

Cons

  • Cons Remote access setup demands more technical know-how than competitors
  • Cons Pricing climbs quickly once team size or session volume grows
  • Cons Mobile experience feels noticeably limited compared to the desktop client
  • Cons Older interface design slows navigation for first-time administrators
Editorial Buyer Guidance

Who Is ConnectWise ScreenConnect Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Remote Support And Access For Efficient Troubleshooting And Collaboration

Target Users

  • IT Support Technicians
  • Managed Service Providers
  • System Administrators
  • Help Desk Professionals
  • Remote Support Teams

Core Use Cases

  • Provide Remote Support
  • Access Unattended Devices
  • Conduct Online Meetings
  • Share Screens Securely
  • Troubleshoot Technical Issues

Unique Selling Point

Effortless Remote Support For Seamless IT Management

Strengths and Limitations

ConnectWise ScreenConnect Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Fast remote connections that hold steady even on poor networks
  • Session recording built in — great for audits and training
  • Unattended access lets technicians work without waiting on end users
  • Cross-platform support covers Windows, Mac, Linux, iOS, and Android
  • Technicians can run multiple concurrent sessions without noticeable slowdowns
  • Branding options let MSPs white-label the entire interface cleanly
  • Granular permission controls give admins tight security over who accesses what
  • On-premise deployment available for teams with strict data compliance needs
!

Cons

  • Remote access setup demands more technical know-how than competitors
  • Pricing climbs quickly once team size or session volume grows
  • Mobile experience feels noticeably limited compared to the desktop client
  • Older interface design slows navigation for first-time administrators
Category-Based Capabilities

ConnectWise ScreenConnect Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Meeting Software 32 selected features Open category ↗ ⌄
Meeting Preparation Tools Meeting Management Activity Dashboard Presentation Streaming Surveys & Feedback Live Chat Attendee Management Agenda Management Calendar Sync Document Management Scheduling Video Conferencing Access Controls/Permissions Action Item Tracking User Management Reminders Collaboration Tools Screen Sharing Recording Private Chat HD Audio/Video File Sharing Virtual Backgrounds Host Controls Lock Meetings Meeting Notes Reporting/Analytics Task Management Minutes Management Communication Management Polls/Voting Notes Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management Screen Sharing Drag & Drop @mentions Communication Management Discussions/Forums Commenting/Notes File Sharing Real Time Notifications Calendar Management Video Conferencing Chat/Messaging Version Control Task Management Contact Management Document Management Task Progress Tracking Content Management Collaboration Tools Alerts/Notifications Task Scheduling To-Do List Prioritization Tagging Assignment Management
Team Communication Software 25 selected features Open category ↗ ⌄
File Sharing Document Management Meeting Management Progress Tracking Real-Time Chat Mobile Access Search/Filter Content Management Discussions/Forums Real Time Updates Reminders Surveys & Feedback Video Conferencing Drag & Drop @mentions Alerts/Notifications Collaboration Tools Access Controls/Permissions Audio Calls Task Management Calendar Management Contact Management Project Management File Management Email Management
Remote Desktop Software 13 selected features Open category ↗ ⌄
Real-Time Chat Screen Sharing Access Controls/Permissions Diagnostics Tools Mobile Access Remote Printing Reporting/Analytics Screen Recording Remote Access/Control File Transfer Multiple Monitor Access Collaboration Tools Troubleshooting
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Connected Applications

ConnectWise ScreenConnect Integrations

Integration information is displayed only when approved integration products are available on the profile.

Pricing Information

ConnectWise ScreenConnect Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Annual Subscription, Monthly Subscription
One
$30 Per Month
Standard
$45 Per Month
Premium
$55 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Verified User Feedback

ConnectWise ScreenConnect Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a ConnectWise ScreenConnect Review ↗
4.8
Based on 10 approved reviews
5 stars 83%
4 stars 18%
3 stars 0%
2 stars 0%
1 star 0%
Mark H
Mark H Network Engineer

Simple yet Powerfull!

We use this tool every day in our line of work It gives us full control of the user’s machine, and it’s very easy for customers to grant us access when they need help.

Reviewed on May, 2025
James D
James D IT Team Lead

Positive Experience With Connetwise

My experience with this software has been very positive. It’s stable and only needs a small agent to install after which it’s simple to connect and provide fast as well as effective remote support. I am currently managing around 30 endpoints through ConnectWise. The platform is simple, easy to use, and offers a clean interface with plenty of detailed information for each device.

Reviewed on April, 2025
Anonymous reviewer
Anonymous Reviewer Senior Technical Admin

Full Marks to Connectwise

I manage thousands of computers and servers every day, and ConnectWise ScreenConnect makes the process incredibly smooth. The backstage tools let me run commands and install software without interrupting the user’s workflow, and I can message them if needed. It’s also very helpful for spotting network dropouts quickly, making it a convenient tool for day-to-day support.

Reviewed on January, 2025
Chris C
Chris C System Admin

I would recommend coneectwise screenconnect to all

I like that it’s simple to set up and the interface is clean and technical. It offers a lot of features, and there’s usually more than one way to accomplish tasks, which makes it very flexible.

Reviewed on September, 2024
Anonymous reviewer
Anonymous Reviewer Technical Admin

Their Technical Support Saved Us

At one point our server went down and we lost all of our settings, but their technical support was incredibly helpful. They guided us through everything and helped us to restore our license key, and got all client computers checking in again. Their support truly saved us.

Reviewed on August, 2024
Raj K
Raj K Freelancer Software Developer

Best Remote Work Software

It is simple to use and makes running commands straightforward. It saves a lot of time by letting me remotely access my client’s device, where both of us can work on it together to resolve whatever issues they’re experiencing.

Reviewed on October, 2022
John N
John N System Admin

Great Value For Money!

At first, we were cautious about adding our servers to a remote support tool like ConnectWise Control but this platform has made managing servers remotely much easier. The only downside is that it doesn’t fully integrate with Microsoft Endpoint Manager. Overall, ConnectWise Control has provided great value for every penny spent.

Reviewed on August, 2021
Daniel V
Daniel V CEO

head and shoulders ahead than any other remote control platform

What we appreciate about this platform is how easy it is to use and how simple it is to train others on. It’s also far more stable and reliable than many alternatives. We also like that managing credentials is much more straightforward.

Reviewed on May, 2021
Anonymous reviewer
Anonymous Reviewer Finance Intern

It gets the job done

This is a tool our company(IT Management) uses, and it works well when they need to fix issues on my computer. Being a non-tech person, it’s much easier having them handle everything directly instead of trying to walk me through it. The only problem is that the automatic access request feature never seems to work, so we always end up doing it manually. I am not sure whether that’s our IT team's problem or the software. Overall, it does what we need and definitely makes things easier when problems come up.

Reviewed on February, 2021
Anonymous reviewer
Anonymous Reviewer IT Manager

One of the best software I have ever used!

Our company has been using ConnectWise ScreenConnect since almost the beginning, and we’ve maintained a long relationship with them, including legacy pricing that isn’t available to new customers

Reviewed on November, 2019
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Frequently Asked Questions

ConnectWise ScreenConnect FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ConnectWise ScreenConnect is a robust remote support and access tool renowned for its efficiency and reliability. Its key feature is the ability to remotely control devices, making it invaluable for IT support and remote work scenarios. The software offers quick and secure connections, ensuring user safety and data privacy. ScreenConnect stands out with its customizable options, allowing users to tailor the experience to their needs. It supports multiple platforms, including Windows, Mac, and Linux, enhancing its versatility. The tool excels in its ease of use, enabling users to start sessions with just a few clicks. Additionally, it offers features like file transfer, session recording, and real-time chat, enhancing the remote support experience. ScreenConnect is a top choice for professionals needing a comprehensive, secure, and user-friendly remote access solution.

  • No, ConnectWise ScreenConnect does not offer a free version.

  • Yes, ConnectWise ScreenConnect offers a free trial.

  • No, Credit Card details are not required for the ConnectWise ScreenConnect trial.

  • ConnectWise ScreenConnect offers the following pricing plans & packages:

    One

    $30 Per Month

    Standard

    $45 Per Month

    Premium

    $55 Per Month

  • ConnectWise ScreenConnect supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription

  • Yes, ConnectWise ScreenConnect offers an API.

  • ConnectWise ScreenConnect can be integrated with the following applications:

    • Salesforce Sales Cloud , ConnectWise Automate , ServiceNow , Jira , Slack , Microsoft Outlook , Zendesk Suite , Microsoft Teams , ServiceNow , ServiceNow , jira

  • ConnectWise ScreenConnect offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • ConnectWise ScreenConnect offers training with the following options:
    • In-person , Documentation

  • ConnectWise ScreenConnect supports the following languages:
    • English

  • Following are the typical users of the ConnectWise ScreenConnect:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ConnectWise ScreenConnect supports the following deployment:
    • Cloud Hosted

  • ConnectWise ScreenConnect supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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