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ConnectWise Automate

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RMM Software That Puts Automation in Your Hands

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses ConnectWise Automate

"Managed service providers often rely on ConnectWise Automate to handle remote monitoring and management across multiple client environments from a single place. It helps IT teams keep track of devices, respond to issues quickly, and reduce the time spent on repetitive manual tasks. Smaller teams especially find value in being able to manage a large number of endpoints without constant hands-on attention. That said, businesses new to this type of software may find the initial setup complex."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

ConnectWise Automate Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User Rating4.4 / 5
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ConnectWise Automate Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ConnectWise Automate

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, proactive alerts to prevent issues, and robust reporting for insight into IT infrastructure. Its patch management ensures systems are up-to-date and secure. Automate integrates seamlessly with other ConnectWise products, enhancing its functionality. With customizable scripting, it adapts to various IT environments. Its user-friendly interface simplifies complex tasks, making it ideal for IT teams seeking to optimize their workflow and provide superior service.
Company ConnectWise
Founded 1982
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Information Technology & Services

Why Choose ConnectWise Automate

Problem it Solves

  • Problem it Solves Streamlining IT Management And Automation For Improved Efficiency And Productivity

Target Users

  • Target Users IT Administrators
  • Target Users Managed Service Providers (MSPs)
  • Target Users Network Engineers
  • Target Users System Administrators
  • Target Users IT Support Technicians

Core Use Case

  • Core Use Case Monitor System Performance
  • Core Use Case Automate Routine Tasks
  • Core Use Case Manage Software Updates
  • Core Use Case Deploy Security Patches
  • Core Use Case Generate Detailed Reports

USP

  • USP Streamline IT Management With Powerful Automation And Real-time Monitoring

Pros

  • Pros Remotely manages thousands of endpoints from a single console
  • Pros Automated patch management cuts manual IT workload significantly
  • Pros Scripting engine lets technicians build custom automation without deep coding
  • Pros Real-time monitoring catches issues before clients ever notice them
  • Pros Tight integration with other ConnectWise tools benefits existing users
  • Pros Detailed audit trails and reporting satisfy compliance-heavy environments
  • Pros Scales well for MSPs handling large and growing client bases
  • Pros Agent-based monitoring works reliably across Windows, Mac and Linux

Cons

  • Cons Scripting and automation setup demands significant technical knowledge upfront
  • Cons Agent performance can degrade noticeably across larger managed endpoint environments
  • Cons Reporting customization requires deeper navigation than most technicians expect
  • Cons UI feels dated compared to newer remote monitoring competitors
Editorial Buyer Guidance

Who Is ConnectWise Automate Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Streamlining IT Management And Automation For Improved Efficiency And Productivity

Target Users

  • IT Administrators
  • Managed Service Providers (MSPs)
  • Network Engineers
  • System Administrators
  • IT Support Technicians

Core Use Cases

  • Monitor System Performance
  • Automate Routine Tasks
  • Manage Software Updates
  • Deploy Security Patches
  • Generate Detailed Reports

Unique Selling Point

Streamline IT Management With Powerful Automation And Real-time Monitoring

Strengths and Limitations

ConnectWise Automate Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Remotely manages thousands of endpoints from a single console
  • Automated patch management cuts manual IT workload significantly
  • Scripting engine lets technicians build custom automation without deep coding
  • Real-time monitoring catches issues before clients ever notice them
  • Tight integration with other ConnectWise tools benefits existing users
  • Detailed audit trails and reporting satisfy compliance-heavy environments
  • Scales well for MSPs handling large and growing client bases
  • Agent-based monitoring works reliably across Windows, Mac and Linux
!

Cons

  • Scripting and automation setup demands significant technical knowledge upfront
  • Agent performance can degrade noticeably across larger managed endpoint environments
  • Reporting customization requires deeper navigation than most technicians expect
  • UI feels dated compared to newer remote monitoring competitors
Category-Based Capabilities

ConnectWise Automate Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Backup Software 27 selected features Open category ↗ ⌄
Access Controls/Permissions Data Migration Document Storage Backup Log Archiving & Retention Email Alerts Cloud Backup Data Recovery File Management Data Replication Remote Server Options Local Server Options Incremental Backup SSL Security Data Synchronization Policy Management Duplicate Detection Backup Scheduling Backup and Recovery Web Access/Restoration Encryption Disaster Recovery Continuous Backup Automatic Backup Version Control Role-Based Permissions Artificial Intelligence
Computer Security Software 28 selected features Open category ↗ ⌄
Endpoint Protection Vulnerability Scanning Security Auditing Real Time Monitoring Data Security Secure Data Storage Application Security Password Management Alerts/Escalation Anti Virus Access Controls/Permissions Network Security SSL Security Incident Management Server Monitoring Remote Monitoring & Management Financial Data Protection HIPAA Compliant Anti Spam Audit Trail Maintenance Scheduling Patch Management Threat Intelligence Threat Response VPN Encryption Firewalls Artificial Intelligence
Mobile Device Management (MDM) Software 34 selected features Open category ↗ ⌄
Synchronization Scheduling Wireless Internet Access Monitoring User Management Mobile Content Management Data Management Remote Update/Installation Kiosk Mode Wireless Troubleshooting Deployment Management Software Management Application Management Patch Management Security Management Compliance Management Remote Access/Control Automatic User/Device Recognition Inventory Management Policy Management Alerts/Notifications Asset Lifecycle Management Active Directory Integration Enrollments/Onboarding Access Controls/Permissions Secure Data Storage Endpoint Management Location Tracking IT Asset Tracking Configuration Management Self Service Portal Two-Factor Authentication SSL Security Usage Tracking/Analytics Artificial Intelligence
MSP Software 30 selected features Open category ↗ ⌄

ConnectWise Automate is a purpose-built MSP platform that combines comprehensive monitoring, automation, and AI-driven predictive insights to detect and resolve issues before they arise. With an intuitive interface and powerful scripting, it simplifies complex operations and helps MSPs deliver consistent, proactive, and reliable managed services at scale.

Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management Artificial Intelligence
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Data Center Management Software 22 selected features Open category ↗ ⌄
Multi-User Collaboration Inventory Management Access Controls/Permissions Real Time Updates Power Management Compliance Management Event Logs SSL Security Uptime Reporting Capacity Management Alerts/Notifications Prioritization Role-Based Permissions Server Monitoring Configuration Management IT Asset Tracking Audit Management Data Import/Export Change Management Data Storage Management Performance Monitoring Artificial Intelligence
IT Asset Management Software 17 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications Artificial Intelligence
IT Service Software 20 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management Artificial Intelligence
Network Monitoring Software 20 selected features Open category ↗ ⌄
Simple Network Management Protocol (SNMP) IP Address Monitoring Web Traffic Reporting Patch Management Uptime Reporting Dashboard Bandwidth Monitoring Network Resource Management Threshold Alerts Incident Management Baseline Manager Service Level Agreement (SLA) Management Reporting & Statistics Network Analysis Real-Time Data Server Monitoring Event Logs Performance Metrics Device Auto Discovery Artificial Intelligence
Network Security Software 16 selected features Open category ↗ ⌄
Policy Management Threat Response Event Logs VPN Vulnerability Scanning Activity Monitoring Audit Trail Patch Management Compliance Management Firewalls Real-Time Monitoring Risk Alerts Access Controls/Permissions Intrusion Detection System Reporting/Analytics Anti Virus
Patch Management Software 18 selected features Open category ↗ ⌄

ConnectWise Automate is a comprehensive patch management software that assists MSPs to manage and automate all aspects of their IT environment through remote control, service desk integration, and asset discovery- all from a centralized console. With its customizable nature, it helps reduce manual work and improve endpoint security through policy-driven automation.

Alerts/Notifications Customization Patch Testing Dashboard Access Controls/Permissions Approval Process Control Patch Prioritization Policy Management Automatic Patch Deployment Remote Access/Control Scheduling Remote Update/Installation Server Monitoring Network Wide Management Vulnerability Scanning Compliance Management Automatic Scans Artificial Intelligence
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄
Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Server Management Software 13 selected features Open category ↗ ⌄
Scheduling Capacity Planning Event Logs Incident Management Maintenance Scheduling CPU Monitoring Real-Time Monitoring Patch Management Server Monitoring Virtual Machine Monitoring Email Monitoring Credential Management Artificial Intelligence
Server Monitoring Software 14 selected features Open category ↗ ⌄
API Inventory Management Event Logs Server Monitoring Capacity Management Uptime Reporting Web Traffic Reporting Alerts/Escalation Data Visualization Activity Dashboard Diagnostic Tools Performance Monitoring Reporting/Analytics Artificial Intelligence
Virtualization Software 16 selected features Open category ↗ ⌄
Data Migration Virtual Machine Monitoring Configuration Management Disaster Recovery Secure Data Storage Version Control Real-Time Monitoring Backup and Recovery Namespace Management Access Controls/Permissions Capacity Management Data Storage Management Performance Monitoring Load Balancing Virtual Machine Provisioning Artificial Intelligence
IT Ticketing Systems Software 32 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management Artificial Intelligence
Connected Applications

ConnectWise Automate Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 15 integrations
Pricing Information

ConnectWise Automate Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Not available
Pricing Page ↗ Trial Page ↗
Verified User Feedback

ConnectWise Automate Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a ConnectWise Automate Review ↗
4.4
Based on 4 approved reviews
5 stars 56%
4 stars 31%
3 stars 6%
2 stars 6%
1 star 0%
Brian S.
Brian S. IT Manager

Reliable Tool for Remote Support and Automation

This software makes remote sessions with end-user computers seamless and simplifies the process of pushing scripts, which has been a huge time-saver for our team. While the interface is utilitarian and could benefit from a modern update, its functionality is solid and dependable. Tasks that used to take multiple steps can now be completed quickly, improving efficiency and reducing frustration. Overall, it gets the job done effectively and proves to be a trustworthy tool for managing remote support and automation needs, making daily operations smoother for IT teams.

Reviewed on September, 2024
Ian B.
Ian B. Prevent Manager

Reliable RMM Tool with Strong Ticketing and Reporting

Our overall experience with ConnectWise Automate has been very positive. It has helped us operate more efficiently, support remote clients effectively, and stay competitive as an MSP. The ticketing system and reporting are accurate and useful for tracking issues and making informed business decisions. Setup was straightforward, and our technicians find it easy to use in day-to-day work. However, there are some drawbacks—agents occasionally fail to install certain applications, troubleshooting logs can be difficult to interpret, and administrators need time to learn the platform. More third-party patching options would also be a valuable improvement.

Reviewed on June, 2023
Chris B.
Chris B. Director of Technology

Powerful and Customizable Tool for Client Solutions

This software has become an essential part of our tech stack, easily one of the most important tools we rely on daily. Its flexibility and customization options are impressive, allowing us to create tailored scripts and workflows to meet the unique needs of our clients. The ability to adapt and expand its functionality makes it invaluable for managing complex projects efficiently. While it uses MySQL as its database, which can be challenging to manage at times, the overall performance and reliability of the tool outweigh this minor inconvenience. For teams looking for a highly configurable and robust solution that can be shaped around client requirements, this product stands out as a true asset.

Reviewed on December, 2022
Gerry S.
Gerry S. Manager of Project Services

Improved Efficiency with Broad Device Management

The platform has helped us become more efficient and better organized in our daily work. It makes it easy to manage a wide range of devices across different ecosystems and is simple to set up and use. The partner community is also a strong plus. However, support can be frustrating at times, as it often takes multiple attempts to fully resolve issues.

Reviewed on August, 2022
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Top ConnectWise Automate Alternatives

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View All ConnectWise Automate Alternatives ↗

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Frequently Asked Questions

ConnectWise Automate FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ConnectWise Automate is a comprehensive remote monitoring and management (RMM) tool designed to streamline IT operations. It excels in automating routine tasks, reducing manual workload, and increasing efficiency. Key features include remote control for quick access to devices, proactive alerts to prevent issues, and robust reporting for insight into IT infrastructure. Its patch management ensures systems are up-to-date and secure. Automate integrates seamlessly with other ConnectWise products, enhancing its functionality. With customizable scripting, it adapts to various IT environments. Its user-friendly interface simplifies complex tasks, making it ideal for IT teams seeking to optimize their workflow and provide superior service.

  • No, ConnectWise Automate does not offer a free version.

  • Yes, ConnectWise Automate offers a free trial.

  • No, Credit Card details are not required for the ConnectWise Automate trial.

  • Yes, ConnectWise Automate offers an API.

  • ConnectWise Automate can be integrated with the following applications:

    • ServiceNow , Jira , Google Workspace , Slack , Zoom Meetings , AWS Cloud , Splunk Enterprise , Zendesk Suite , Autotask PSA , PagerDuty , Microsoft 365 , TeamViewer Remote , Cisco Meraki , Zapier , ServiceNow , Microsoft Azure , ServiceNow , jira

  • ConnectWise Automate offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • ConnectWise Automate offers training with the following options:
    • In-person , Webinar , Documentation

  • ConnectWise Automate supports the following languages:
    • English

  • Following are the typical users of the ConnectWise Automate:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ConnectWise Automate supports the following deployment:
    • Cloud Hosted

  • ConnectWise Automate supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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