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Product Overview
HelpWire Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
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Category-Based Capabilities
HelpWire Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Remote Support Software 11 selected features Open category ↗ ⌄
HelpWire is remote access software for Windows, macOS, and Linux. Sessions start through a link, so the remote user doesn’t need an account or credentials to join. With unattended access, technicians can return later without the remote user present, including after a reboot. HelpWire is secured with TLS and AES-256 encryption.
Remote Access/Control
Remote Monitoring & Management
Unattended Access
Access Controls/Permissions
Surveys & Feedback
File Sharing
Screen Sharing
Session Transfer
Chat/Messaging
Real-Time Chat
Troubleshooting
Pricing Information
HelpWire Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
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Custom pricing
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Frequently Asked Questions
HelpWire FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
- No, HelpWire does not offer a free version.
- No, HelpWire does not offer any free trial.
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HelpWire offers the following pricing plans & packages:
Basic
$0 One-time
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HelpWire supports the following payment frequencies:
- One-Time Payment
- No, HelpWire does not offer an API.
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HelpWire offers support with the following options:
- Email , Chat , Knowledge Base
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HelpWire offers training with the following options:
- Live Online , Documentation , Videos
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HelpWire supports the following languages:
- English
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Following are the typical users of the HelpWire:
- Self-Employed , Small-Business , Midsize-Business
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HelpWire supports the following deployment:
- Cloud Hosted , On-Premise
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HelpWire supports the following devices and operating systems:
- Web-Based , Windows , Mac , Linux
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