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BeyondTrust Remote Support Overview

BeyondTrust Remote Support is a powerful remote support software solution designed to enhance IT service delivery and improve customer support. This comprehensive platform enables support teams to troubleshoot issues, access remote devices, and provide assistance in real time, regardless of location. With features such as secure remote access, session recording, and detailed reporting, BeyondTrust ensures that organizations can deliver high-quality support while maintaining data security. The software's intuitive interface allows support agents to connect with users quickly, facilitating efficient problem resolution. Additionally, BeyondTrust integrates seamlessly with existing ticketing and IT service management systems, providing a cohesive approach to support operations. By leveraging BeyondTrust Remote Support, organizations can enhance customer satisfaction, reduce resolution times, and improve overall IT efficiency.

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BeyondTrust Remote Support Screenshot & Video

Contact Details

  • Vendor Name BeyondTrust
  • Founded 1985
  • Location United States

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base
  • FAQs/Forum FAQs/Forum

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business

Languages Supported

Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish, Turkish, Chinese (Simplified)

Industries

Computer Software, Consumer Services, Financial Services, Mechanical or Industrial Engineering, Telecommunications

BeyondTrust Remote Support Features

  • Arrow Icon Automated Routing
  • Arrow Icon Call Center Management
  • Arrow Icon Real-Time Chat
  • Arrow Icon Performance Metrics
  • Arrow Icon Customer Database
  • Arrow Icon Self Service Portal
  • Arrow Icon SLA Management
  • Arrow Icon CRM
  • Arrow Icon Real Time Notifications
  • Arrow Icon Multi-Channel Communication
  • Arrow Icon Support Ticket Management
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Document Storage
  • Arrow Icon Social Media Integration
  • Arrow Icon Alerts/Escalation
  • Arrow Icon Prioritization
  • Arrow Icon Workflow Configuration
  • Arrow Icon Ticket Management
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon IT Asset Management
  • Arrow Icon Email Management
  • Arrow Icon Customer History
  • Arrow Icon Interaction Tracking
  • Arrow Icon Knowledge Base Management
  • Arrow Icon Remote Access/Control
  • Arrow Icon Threat Intelligence
  • Arrow Icon Multi-Factor Authentication
  • Arrow Icon Application Access Control
  • Arrow Icon Credential Management
  • Arrow Icon Remote Access Management
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Password Management
  • Arrow Icon Policy Management
  • Arrow Icon Compliance Management
  • Arrow Icon Behavioral Analytics
  • Arrow Icon User Activity Monitoring
  • Arrow Icon Access Management
  • Arrow Icon User Session Management
  • Arrow Icon Session Recording
  • Arrow Icon Remote Access/Control
  • Arrow Icon Remote Monitoring & Management
  • Arrow Icon Unattended Access
  • Arrow Icon Access Controls/Permissions
  • Arrow Icon Collaboration Tools
  • Arrow Icon Surveys & Feedback
  • Arrow Icon Reporting/Analytics
  • Arrow Icon Real-Time Notifications
  • Arrow Icon File Sharing
  • Arrow Icon Screen Sharing
  • Arrow Icon Session Transfer
  • Arrow Icon Diagnostic Tools
  • Arrow Icon Chat/Messaging
  • Arrow Icon Real-Time Chat
  • Arrow Icon Real-Time Monitoring
  • Arrow Icon Troubleshooting

BeyondTrust Remote Support Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Subscription Monthly Subscription

Top BeyondTrust Remote Support Alternatives

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BeyondTrust Remote Support FAQs

BeyondTrust Remote Support is a powerful remote support software solution designed to enhance IT service delivery and improve customer support. This comprehensive platform enables support teams to troubleshoot issues, access remote devices, and provide assistance in real time, regardless of location. With features such as secure remote access, session recording, and detailed reporting, BeyondTrust ensures that organizations can deliver high-quality support while maintaining data security. The software's intuitive interface allows support agents to connect with users quickly, facilitating efficient problem resolution. Additionally, BeyondTrust integrates seamlessly with existing ticketing and IT service management systems, providing a cohesive approach to support operations. By leveraging BeyondTrust Remote Support, organizations can enhance customer satisfaction, reduce resolution times, and improve overall IT efficiency.

  • No, BeyondTrust Remote Support does not offer a free version.

  • Yes, BeyondTrust Remote Support offers a free trial.

  • No, Credit Card details are not required for the BeyondTrust Remote Support trial.

  • BeyondTrust Remote Support supports the following payment frequencies:

    • Monthly Subscription

  • No, BeyondTrust Remote Support does not offer an API.

  • BeyondTrust Remote Support offers support with the following options:
    • 24x7 Support , Email , Chat , Knowledge Base , FAQs/Forum

  • BeyondTrust Remote Support offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • BeyondTrust Remote Support supports the following languages:
    • German , English , French , Italian , Japanese , Dutch , Portuguese , Spanish , Turkish , Chinese (Simplified)

  • Following are the typical users of the BeyondTrust Remote Support:
    • Self-Employed , Small-Business , Midsize-Business

  • BeyondTrust Remote Support supports the following deployment:
    • Cloud Hosted , On-Premise

  • BeyondTrust Remote Support supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux

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