Amazon Connect
Claim ProfileCloud Contact Center And Customer Service Software
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Amazon Connect Evaluation Snapshot
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Product Overview
Amazon Connect Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Amazon Connect Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Call Accounting Software 30 selected features Open category ↗ ⌄
Inbound Reporting
CRM
Call Tracking
Interaction Tracking
Call Volume
Call Recording
Voice Mail
Call Center Management
Unattended Call Management
Activity Dashboard
Caller ID
Call Transfer
Outbound Reporting
Activity Tracking
User Management
Call Duration
Automatic Call Distribution
Call Monitoring
Call Routing
Performance Management
Contact Management
IVR/Voice Recognition
Auto-Dialer
Call List Management
Call Scripting
Callback Scheduling
Call Logging
Usage Tracking/Analytics
Cost Analysis
Billing & Invoicing
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Contact Center Quality Assurance Software 15 selected features Open category ↗ ⌄
Quality Management
Employee Coaching Tools
Customer Experience Management
Call Recording
Reporting/Analytics
Process/Workflow Automation
Third-Party Integrations
Multi-Channel Communication
Activity Dashboard
KPI Monitoring
Multiple Scoring Models
Customer Surveys
Feedback Management
Agent Interface
Sentiment Analysis
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Predictive Dialer Software 20 selected features Open category ↗ ⌄
Lead Management
Call Monitoring
Contact Management
List Management
Campaign Management
Automatic Call Distribution
Call Scheduling
Call Routing
Predictive Dialer
Call Center Management
Real-Time Reporting
Call Transfer
Campaign Specific Caller ID
FCC Compliance
Call Reporting
Interaction Tracking
Computer Telephony Integration
Reporting/Analytics
Call Recording
FTC Compliance
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security
Natural Language Processing
Sentiment Analysis
Predictive Analytics
Surveys & Feedback
Call Recording
Automatic Transcription
Customer Experience Management
Call Center Management
Self-Service Search
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Pricing Information
Amazon Connect Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Inbound voice usage
$1.08
Per Hour
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Alternative Products
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Top Amazon Connect Alternatives
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Frequently Asked Questions
Amazon Connect FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connect also integrates with other AWS services, enhancing its capabilities with analytics and machine learning. It supports omnichannel communication, enabling interactions through voice and chat. The pay-as-you-go pricing model makes it cost-effective and scalable for businesses of varying sizes. Additionally, Amazon Connect provides real-time and historical analytics to improve customer service strategies. Its focus is on simplifying contact center operations while ensuring a high-quality customer experience.
- Yes, Amazon Connect offers a free version.
- Yes, Amazon Connect offers a free trial.
- No, Credit Card details are not required for the Amazon Connect trial.
-
Amazon Connect offers the following pricing plans & packages:
Inbound voice usage
$1.08 Per Hour
- Yes, Amazon Connect offers an API.
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Amazon Connect offers support with the following options:
- Email , Phone , Knowledge Base
-
Amazon Connect offers training with the following options:
- In-person , Webinar , Documentation
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Amazon Connect supports the following languages:
- Arabic , Basque , Bulgarian , Catalan , Chinese , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Norwegian , Polish , Portuguese , Romanian , Serbian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Vietnamese
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Following are the typical users of the Amazon Connect:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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Amazon Connect supports the following deployment:
- Cloud Hosted
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Amazon Connect supports the following devices and operating systems:
- Web-Based
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Product Comparisons
Amazon Connect Comparisons
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