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Cloud Contact Center And Customer Service Software

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Amazon Connect Overview

Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS). It offers a range of features to manage customer interactions effectively. The service includes an intuitive interface for easy setup and operation. Key features include interactive voice response (IVR) for automated call handling and intelligent routing to direct calls to the right agent. Amazon Connect also integrates with other AWS services, enhancing its capabilities with analytics and machine learning. It supports omnichannel communication, enabling interactions through voice and chat. The pay-as-you-go pricing model makes it cost-effective and scalable for businesses of varying sizes. Additionally, Amazon Connect provides real-time and historical analytics to improve customer service strategies. Its focus is on simplifying contact center operations while ensuring a high-quality customer experience.

Amazon Connect screenshot & Video

Contact Details

  • Vendor Name Amazon Web Services
  • Founded 2006
  • Location United States
  • Employees 1000+

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Vietnamese

Industries

Automotive, Aviation & Aerospace, Broadcast Media, Computer Games, Consumer Goods, Education Management, Entertainment, Financial Services, Government Administration, Hospital & Health Care, Hospitality, Leisure & Travel, Marketing & Advertising, Mechanical or Industrial Engineering, Non-profit Organization Management, Oil & Energy, Retail, Semiconductors, Sports, Telecommunications, Utilities

Amazon Connect Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

Amazon Connect Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • NA
Pricing Page  

Amazon Connect FAQ's

  • Yes, Amazon Connect offers a free version.

  • No, Amazon Connect does not offer any free trial.

  • No, Credit Card details are not required for the Amazon Connect trial.

  • Yes, Amazon Connect offers an API.

  • Amazon Connect offers support with the following options:
    • Email , Phone , Knowledge Base

  • Amazon Connect offers training with the following options:
    • In-person , Webinar , Documentation

  • Amazon Connect supports the following languages:
    • Arabic , Basque , Bulgarian , Catalan , Chinese (Simplified) , Chinese (Traditional) , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , Galician , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Kazakh , Korean , Latvian , Lithuanian , Malay , Norwegian (Bokmal) , Polish , Portuguese , Portuguese , Portuguese , Romanian , Serbian (Cyrillic) , Serbian (Latin) , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Vietnamese

  • Following are the typical users of the Amazon Connect:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Amazon Connect supports the following deployment:
    • Cloud Hosted

  • Amazon Connect supports the following devices and operating systems:
    • Web-Based