ICR Evolution

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ICR Evolution Evaluation Snapshot

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User RatingNot rated yet
Starting Price$65 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersSpain
✎
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Product Overview

ICR Evolution Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ICR Evolution

ICR Evolution is a cutting-edge call center software designed to enhance customer service and streamline operations for call centers. It offers a range of features, including automatic call distribution, interactive voice response (IVR), and real-time call monitoring, helping businesses deliver efficient and effective support. ICR Evolution’s advanced analytics and reporting tools provide detailed insights into call performance, allowing managers to identify areas for improvement and optimize workflows. The platform also integrates with CRM systems, ensuring that agents have access to customer information to provide personalized service. With its scalable architecture, ICR Evolution is suitable for both small and large call centers. The software helps businesses improve customer satisfaction, reduce wait times, and boost overall call center productivity.
Company Adventus Systems Iberica
Founded 1994
Headquarters Spain
Employees NA

Support

NA

Training

In-person Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 3 industries available
Advertising & Marketing Health Telecommunications
Category-Based Capabilities

ICR Evolution Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking Call Tagging Computer Telephony Integration Call Monitoring Automatic Call Distribution File Transfer IVR/Voice Recognition Performance Metrics Recording Event Triggered Actions Activity Dashboard Contact Management Scheduled Recording Voice Mail Call Transcription Reporting & Statistics Call Center Management Auto-Dialer
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management Call Routing Voice Mail Text to Speech Call Recording Call Logging Survey/Poll Management Callback Scheduling Phone Key Input Reporting & Statistics IVR/Voice Recognition Caller ID Campaign Management Call Disposition Call Monitoring Auto-Dialer Multi-Channel Communication Multiple Scripts Automatic Call Distribution Computer Telephony Integration Voice Customization Real-Time Monitoring Pre-recorded Messages
Speech Analytics Software 10 selected features Open category ↗ ⌄
Data Security Natural Language Processing Sentiment Analysis Predictive Analytics Surveys & Feedback Call Recording Automatic Transcription Customer Experience Management Call Center Management Self-Service Search
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management Call Transfer Computer Telephony Integration VoIP Voice Mail Reporting/Analytics Caller ID Call Monitoring Call Recording Multi-Channel Communication Auto-Dialer IVR/Voice Recognition Call Routing Automatic Call Distribution
Pricing Information

ICR Evolution Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$65 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

ICR Evolution FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ICR Evolution is a cutting-edge call center software designed to enhance customer service and streamline operations for call centers. It offers a range of features, including automatic call distribution, interactive voice response (IVR), and real-time call monitoring, helping businesses deliver efficient and effective support. ICR Evolution’s advanced analytics and reporting tools provide detailed insights into call performance, allowing managers to identify areas for improvement and optimize workflows. The platform also integrates with CRM systems, ensuring that agents have access to customer information to provide personalized service. With its scalable architecture, ICR Evolution is suitable for both small and large call centers. The software helps businesses improve customer satisfaction, reduce wait times, and boost overall call center productivity.

  • No, ICR Evolution does not offer a free version.

  • Yes, ICR Evolution offers a free trial.

  • No, Credit Card details are not required for the ICR Evolution trial.

  • ICR Evolution offers the following pricing plans & packages:

    Basic

    $65 Per User

  • ICR Evolution supports the following payment frequencies:

    • Monthly Subscription

  • No, ICR Evolution does not offer an API.

  • ICR Evolution offers training with the following options:
    • In-person , Live Online , Webinar , Documentation

  • ICR Evolution supports the following languages:
    • English

  • Following are the typical users of the ICR Evolution:
    • Self-Employed , Small-Business , Midsize-Business

  • ICR Evolution supports the following deployment:
    • Cloud Hosted , On-Premise

  • ICR Evolution supports the following devices and operating systems:
    • Web-Based , Windows
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