Top 20+ Best Help Desk Software for Small Businesses (2023)

“Zendesk lets us anticipate what customers want, quickly solve their problems, and help customers help themselves. Even though they can always call us and we pick up the phone in around 41seconds.” – Simon Nilsson

“With HappyFox we have a specialized partner, whose vast customer portfolio across multiple industries, sees and knows the next “big thing” in customer support, and integrates this into a compact and cost-effective solution, saving considerable effort, time and cost for us.” – Martin Hartvigsen

“Help Scout was the modern customer service software solution that was exactly what we were looking for. From the feature set to the pricing model, Help Scout has been great for us.” – Kevin Yun

“[Web Help Desk] provides an effective customizable solution for IT help desk. We use this tool for internal and client ticketing. It allows you to configure email rules to allow for tickets to be created based off keywords. This makes it much easier for users to create tickets. We host ours in AWS and it has performed admirably. Customer service has always been easy to get a hold of and will work with you until a solution is discovered.” – Michael Honore

“Putting the right tools in our agents’ hands differentiates us from our competitors.” – Julie Collins

“SysAid is scalable, we use it throughout the globe and not just for IT. We use it for our finance department in terms of all of our invoicing, external vendors can easily submit invoices as tickets into SysAid for payment. We were able to easily segregate SysAid so that it can meet IT needs as well as the needs of other parts of the business.” – Jay Patel

“Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat.” – Jim Francis

“The BI portion of Freshdesk Customer Success was so rich that it was not only nailing the things that we were really looking for, but was also pushing us to review many of our own processes. It felt like the software was growing from month to month and it has set a pace of continuous improvement as a result of that development.” – Scott Donnelly

“Hiver is a very friendly tool. As it sits inside Gmail, it doesn’t give you an alien feel. It does away with the complexities of a ticketing system. Everything about it is so simple.” – Christian Sibayan

“Jira Service Management supports our processes so we all work in the same tool, in the same way…Now we have a single place of truth from which we can extract data and base our reports. This provides us with a better overview and a common understanding throughout the organization.” – Marie Björke

“We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to.” – Laura Ene

“Gorgias gives us a holistic view of our customers. This way, we can provide them with fast and personalized help.” – Nicole Snow

“Kustomer helps me simplify our member success team’s workflow, add useful features, and streamline the user experience. Giving our people a voice in designing their tools makes them more productive and improves their quality of life.” – Robert Raimondi

“Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can’t beat the price point and support.” – Adam Griggs

“The move [to Service Hub] gives us the visibility we were missing and helps us distribute the work more efficiently among teams…we created [a new approach] to take the pressure off our support team. HubSpot gave us the flexibility to make these kinds of changes on the fly and navigate everything smoothly.” – Mari Luke

“We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity” – Viviane Carter

“I really liked its user interface – very clean and simplistic. This simplicity is not about the lack of features, it’s just very easy to navigate the platform. The setup process is also straightforward with no confusion.” – Mony Gueorguiev

“I’ve tried Zendesk and Zoho. Groove was simplest and most price effective for a small team that multi tasks. It’s been a life saver!” – Lorelei B

“Customizing your email is very important because, during a face-to-face conversation, your body language can say it all. When you send a message in HelpDesk, you can give it a structure and format that aligns with your intentions and brand.” – Irina Bokareva

Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner,nor provide the quality of support we stand for.Kayako is far more efficient than our previous help desk system. ” – Sushant Dashputre

“We trust HelpSpot with our most important communication—and they’ve made a huge difference to our business.” – Teagan West

“With the help of ManageEngine’s Service Desk we were able to centralize and capture over 99% of reported issues. The solution proved easy and user friendly and both IT resources and our stakeholders were able to quickly adapt and utilize the system.” – Eldin Reynolds

“I’ve been using Jitbit HelpDesk for about 9 months now. The Jitbit group is flexible at implementing requested features and release request updates. It’s the best tracker out on the market and I HIGHLY recommend it.” – Kian Torab