HelpCrunch

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Customer service software that covers all your business needs

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HelpCrunch Evaluation Snapshot

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User RatingNot rated yet
Starting Price$12 / month
Free Trial14 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

HelpCrunch Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About HelpCrunch

HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer service experience. With HelpCrunch, businesses can create and send personalized email campaigns, keeping customers engaged and informed. Additionally, its automation capabilities efficiently handle common customer inquiries, saving time and resources. Ideal for small to medium-sized businesses, HelpCrunch helps build strong customer relationships, improve customer satisfaction, and drive sales growth through effective and easy-to-use communication solutions.
Company HelpCrunch
Founded 2016
Headquarters United States
Employees 11-50

Support

Email Chat Knowledge Base

Training

Live Online Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 10 languages available
Dutch English French German Italian Polish Portuguese Russian Spanish Ukrainian
Industries Served 1 industry available
Information Technology & Services
Category-Based Capabilities

HelpCrunch Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

HelpCrunch Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial 14 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Payment
Pricing Page ↗
Basic
$12 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

HelpCrunch FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer service experience. With HelpCrunch, businesses can create and send personalized email campaigns, keeping customers engaged and informed. Additionally, its automation capabilities efficiently handle common customer inquiries, saving time and resources. Ideal for small to medium-sized businesses, HelpCrunch helps build strong customer relationships, improve customer satisfaction, and drive sales growth through effective and easy-to-use communication solutions.

  • No, HelpCrunch does not offer a free version.

  • Yes, HelpCrunch offers a free trial.

  • No, Credit Card details are not required for the HelpCrunch trial.

  • HelpCrunch offers the following pricing plans & packages:

    Basic

    $12 Per Month

  • HelpCrunch supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, HelpCrunch offers an API.

  • HelpCrunch offers support with the following options:
    • Email , Chat , Knowledge Base

  • HelpCrunch offers training with the following options:
    • Live Online , Documentation

  • HelpCrunch supports the following languages:
    • Dutch , English , French , German , Italian , Polish , Portuguese , Russian , Spanish , Ukrainian

  • Following are the typical users of the HelpCrunch:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • HelpCrunch supports the following deployment:
    • Cloud Hosted

  • HelpCrunch supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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