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Customer service software that covers all your business needs

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HelpCrunch Overview

HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer service experience. With HelpCrunch, businesses can create and send personalized email campaigns, keeping customers engaged and informed. Additionally, its automation capabilities efficiently handle common customer inquiries, saving time and resources. Ideal for small to medium-sized businesses, HelpCrunch helps build strong customer relationships, improve customer satisfaction, and drive sales growth through effective and easy-to-use communication solutions.

HelpCrunch screenshot & Video

Contact Details

  • HelpCrunch
  • 2016
  • United States
  • 11-50

Support

  • Email
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Ukrainian

Industries

Information Technology & Services

HelpCrunch Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

HelpCrunch Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment
Pricing Page  

Plans & Packages

Basic

$12 Per Month

HelpCrunch FAQ's

  • No, HelpCrunch does not offer a free version.

  • Yes, HelpCrunch offers a free trial.

  • No, Credit Card details are not required for the HelpCrunch trial.

  • HelpCrunch offers the following pricing plans & packages:

    Starting Plan:

    $12 Per Month

  • HelpCrunch supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, HelpCrunch offers an API.

  • HelpCrunch offers support with the following options:
    • Email , Chat , Knowledge Base

  • HelpCrunch offers training with the following options:
    • Documentation

  • HelpCrunch supports the following languages:
    • Dutch , English , French , German , Italian , Polish , Portuguese , Russian , Spanish , Ukrainian

  • Following are the typical users of the HelpCrunch:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • HelpCrunch supports the following deployment:
    • Cloud Hosted

  • HelpCrunch supports the following devices and operating systems:
    • Web-Based , iPhone , Android