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Jitbit Helpdesk Claim

Affordable, fast, lightweight and good-looking helpdesk ticketing system.

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Jitbit Helpdesk Overview

Jitbit Helpdesk is a user-friendly and efficient ticketing system designed for businesses seeking to improve their customer support. The software's core feature is its streamlined ticket management, which organizes customer inquiries from emails, chats, and other channels into a centralized system for easy tracking and resolution. Jitbit Helpdesk offers robust automation capabilities, enabling the setup of auto-responses and triggers to speed up common tasks. Additionally, it integrates seamlessly with various third-party applications, enhancing its functionality and adaptability. The platform includes a self-service portal and knowledge base, empowering customers to find quick solutions. Jitbit Helpdesk also provides comprehensive reporting tools, offering valuable insights into customer support performance and trends. Its simplicity and effectiveness make it a popular choice for businesses aiming to enhance their customer service operations.
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Jitbit Helpdesk screenshot & Video

Contact Details

  • Vendor Name Jitbit
  • Founded 2004
  • Location United Kingdom
  • Employees 1-10

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • Live Online Live Online
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Jitbit Helpdesk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Jitbit Helpdesk Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

Freelancer

$29 Per Month

Jitbit Helpdesk FAQs

  • No, Jitbit Helpdesk does not offer a free version.

  • Yes, Jitbit Helpdesk offers a free trial.

  • No, Credit Card details are not required for the Jitbit Helpdesk trial.

  • Jitbit Helpdesk offers the following pricing plans & packages:

    Starting Plan:

    $29 Per Month

  • Jitbit Helpdesk supports the following payment frequencies:

    • Monthly Payment

  • Yes, Jitbit Helpdesk offers an API.

  • Jitbit Helpdesk offers support with the following options:
    • 27x7 Support , Email , Chat , Knowledge Base

  • Jitbit Helpdesk offers training with the following options:
    • Documentation

  • Jitbit Helpdesk supports the following languages:
    • English

  • Following are the typical users of the Jitbit Helpdesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Jitbit Helpdesk supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Jitbit Helpdesk supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux