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Jitbit Helpdesk

Affordable, fast, lightweight and good-looking helpdesk ticketing system.

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Jitbit Helpdesk Overview

Jitbit Helpdesk is a user-friendly and efficient ticketing system designed for businesses seeking to improve their customer support. The software's core feature is its streamlined ticket management, which organizes customer inquiries from emails, chats, and other channels into a centralized system for easy tracking and resolution. Jitbit Helpdesk offers robust automation capabilities, enabling the setup of auto-responses and triggers to speed up common tasks. Additionally, it integrates seamlessly with various third-party applications, enhancing its functionality and adaptability. The platform includes a self-service portal and knowledge base, empowering customers to find quick solutions. Jitbit Helpdesk also provides comprehensive reporting tools, offering valuable insights into customer support performance and trends. Its simplicity and effectiveness make it a popular choice for businesses aiming to enhance their customer service operations.

Contact Details

  • Jitbit
  • 2004
  • United Kingdom
  • 1-10

Support

  • 27x7 Support
  • Email
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Jitbit Helpdesk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Jitbit Helpdesk Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • Monthly Payment

Plans & Packages

Freelancer

$29 Per Month

Jitbit Helpdesk FAQ's

No, Jitbit Helpdesk does not offer a free version.

Yes, Jitbit Helpdesk offers a free trial.

No, Credit Card details are not required for the Jitbit Helpdesk trial.

Jitbit Helpdesk offers the following pricing plans & packages:

Starting Plan:

$29 Per Month

Jitbit Helpdesk supports the following payment frequencies:

  • Monthly Payment

Yes, Jitbit Helpdesk offers an API.

Jitbit Helpdesk offers support with the following options:

27x7 Support , Email , Chat , Knowledge Base

Jitbit Helpdesk offers training with the following options:

Documentation

Jitbit Helpdesk supports the following languages:

English

Following are the typical users of the Jitbit Helpdesk:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Jitbit Helpdesk supports the following deployment:

Cloud Hosted , On Premises

Jitbit Helpdesk supports the following mobile devices:

Web-Based , iPhone , Android , Windows , Linux