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Best Help Desk Software for Small Businesses
The robust era of technology avails intelligent services in the market to boost your business doesn't matter the company's size, and each business requires intelligent moves to grow well. Small business involves help desk software to enhance customer support quality and enhance the industry from small to large scale. Being tech solutions, it permits generating tickets as per the customer request, tracking, and resolving them in the timeline. Help desk systems are a platform with various functions that offer a self-service portal. By using solutions such as the AI-based chatbot, customers can save valuable time and get all the answers to their questions instead of being rerouted constantly. Through cloud-based solutions, a small business may eliminate challenges such as unproductivity, delays in response, and duplication due to a lack of visibility. With this, you will also get workflow guidance to the employee with more accessibility toward effective results, reduced workload, and improved IT network security. If you are planning for any help desk support following is a list of the best customer service software available in the market.
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List of Best Help Desk Software for Small Businesses
Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its user-friendly interface, helping teams respond to customer inquiries quickly and efficiently. Key features include real-tim... Read more about Crisp
14 Days
$25 Per month
France
InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk
30 Days
$17 Per month
Argentina
Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single platform, allowing for efficient management of customer interactions. Re:amaze offers a live chat tool, which not only fa... Read more about Re:amaze
14 Days
$29 Per month
United States
Gladly is a customer service platform designed to centralize and simplify customer interactions. It uniquely focuses on customer-centric communication rather than ticket numbers. This platform allows agents to interact with customers across multiple channels like email, text, voice, and social media from a single interface. Gladly's standout feature is its ability to maintain a continuous conversa... Read more about Gladly
NA
$180 Per month
United States
Deskpro
Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.
Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketin... Read more about Deskpro
Available
$29 Per month
United Kingdom
Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform ... Read more about Gorgias
Available
$10 Per month
United States
HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer ... Read more about HelpCrunch
14 Days
$12 Per month
United States
Vision Helpdesk
Simplify your customer support using Vision Helpdesk’s top-notch customer service software tools.
Vision Helpdesk is a multifaceted customer service software designed to streamline support operations across various businesses. Its unique selling point is the multi-channel ticketing system, which centralizes customer queries from emails, chats, social media, and phone calls into one coherent platform. This integration facilitates efficient management and faster resolution of customer issues. Th... Read more about Vision Helpdesk
30 Days
$$ 12 Per month
India
Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for ea... Read more about Capacity
NA
$49 Per month
United States
HelpSpot is a user-friendly and efficient help desk software designed to streamline customer support processes for businesses of all sizes. Its most appreciable feature is the centralized ticket management system. This feature allows businesses to consolidate customer inquiries from various channels into a single, easily navigable interface. This system enables quick and effective resolution of cu... Read more about Helpspot
Available
$594 Per year
United States
ProProfs Help Desk is a cloud-based ticketing system designed to streamline customer support processes. It centralizes customer inquiries from various channels, such as email and chat, into a single platform for easier management. The system features shared inboxes, allowing multiple team members to access and respond to customer queries efficiently. ProProfs Help Desk includes a knowledge base fu... Read more about ProProfs Help Desk
Available
$19.99 Per month
United States
Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket manag... Read more about Desku.io
7 Days
$19 Per month
United States
Vivantio is a versatile software designed to enhance service management operations. It's especially tailored for businesses focusing on customer service, IT support, and internal helpdesk tasks. Vivantio stands out for its customizable interface that allows users to adapt the software to their specific needs and workflows. It includes features like ticketing systems, asset tracking, and knowledge ... Read more about Vivantio
NA
Contact Vendor
United States
Thena is an innovative software tailored to enhance customer engagement and intelligence within Slack. Designed to seamlessly integrate with Slack, it streamlines customer management by providing real-time insights and interactions in a familiar environment. This tool excels in organizing customer conversations, making tracking and responding to queries efficient and straightforward. It features a... Read more about Thena
14 Days
$299 Per month
United States
Your support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket. Unlike other apps that only provide Microsoft Teams capabilities, Desk365 is a robust full-featured ticketing platform that also works with other channels like email, support portal, web forms, and w... Read more about Desk365
Available
Contact Vendor
United States