LogMeIn Rescue

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Enterprise Remote Support as tough as you

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LogMeIn Rescue Evaluation Snapshot

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User RatingNot rated yet
Starting Price$109 / month
Free Trial14 Days
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

LogMeIn Rescue Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About LogMeIn Rescue

Some products earn credibility just by racking up numbers most competitors can't touch, and LogMeIn Rescue has that in spades, trusted for more than 1 billion remote sessions across customers like Geek Squad, Symantec, 3M, and GE. It's an enterprise remote support platform built specifically for IT teams that need to reach any device, on any platform, without friction slowing them down.

The AI layer built into Rescue is where the recent updates have focused. It can identify device issues like high resource use or frequent crashes before they escalate, interpret screenshots and error messages automatically to skip the usual manual searching, and generate automatic session documentation so technicians aren't left writing up notes after every call. A Forrester Total Economic Impact study backs the ROI claims directly, finding a total payback period under six months alongside meaningfully faster ticket completion and issue resolution times once technicians started using it.

  • Multi platform support spanning Windows, Mac, Chrome OS, Linux, iOS, Android, and Intel vPro
  • Enterprise grade security including PIN code validation, IP restrictions, SSO, AD Sync, and 256-bit AES encryption
  • Full brand customization across the calling card, chat tool, SDK, and 10+ connection methods
  • A centralized command center for custom security settings, unlimited user groups, and live team performance monitoring
For IT teams supporting either employees or customers at real scale, LogMeIn Rescue's whole pitch centers on speed and reliability under pressure, one click access, industry leading security, and AI doing more of the diagnostic legwork before a technician even opens the session.
Company GoTo
Founded 2003
Headquarters United States
Employees 1000+

Support

Email Phone Chat Knowledge Base

Training

Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Mac

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 11 languages available
Chinese Dutch English French German Hungarian Italian Japanese Korean Portuguese Spanish
Industries Served 1 industry available
Information Technology & Services

Why Choose LogMeIn Rescue

Problem it Solves

  • Problem it Solves Enables Fast Remote Troubleshooting Across Multiple Devices

Target Users

  • Target Users IT Support Teams
  • Target Users Customer Service Teams
  • Target Users Technical Support Agents
  • Target Users Help Desk Managers
  • Target Users Enterprise Organizations

Core Use Case

  • Core Use Case Troubleshoot Remote Devices
  • Core Use Case Resolve Technical Issues
  • Core Use Case Support Mobile Users
  • Core Use Case Transfer Files Securely
  • Core Use Case Monitor Support Sessions

USP

  • USP Secure Enterprise Remote Support Across Computers And Mobile Devices

Pros

  • Pros Runs seamlessly and quickly, giving near-complete remote access to a user's computer
  • Pros Reliable connection, letting technicians work on client PCs as if sitting next to them
  • Pros Handles file transfers smoothly, useful for sending patches or resolving issues
  • Pros Easy to navigate, with a friendly interface that's simple to learn
  • Pros Well suited for security-conscious environments, including HIPAA-compliant setups

Cons

  • Cons Sign-in and access-granting process takes a few extra steps to get into a session
  • Cons Screen sharing lacks options like choosing a specific window instead of the whole screen
  • Cons Clipboard sync can be finicky, sometimes making copy-paste between computers difficult
  • Cons Not ideal for logging into servers, working better for standard end-user PCs
  • Cons Connections can occasionally feel unstable depending on the user's internet setup
Editorial Buyer Guidance

Who Is LogMeIn Rescue Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Enables Fast Remote Troubleshooting Across Multiple Devices

Target Users

  • IT Support Teams
  • Customer Service Teams
  • Technical Support Agents
  • Help Desk Managers
  • Enterprise Organizations

Core Use Cases

  • Troubleshoot Remote Devices
  • Resolve Technical Issues
  • Support Mobile Users
  • Transfer Files Securely
  • Monitor Support Sessions

Unique Selling Point

Secure Enterprise Remote Support Across Computers And Mobile Devices

Strengths and Limitations

LogMeIn Rescue Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Runs seamlessly and quickly, giving near-complete remote access to a user's computer
  • Reliable connection, letting technicians work on client PCs as if sitting next to them
  • Handles file transfers smoothly, useful for sending patches or resolving issues
  • Easy to navigate, with a friendly interface that's simple to learn
  • Well suited for security-conscious environments, including HIPAA-compliant setups
!

Cons

  • Sign-in and access-granting process takes a few extra steps to get into a session
  • Screen sharing lacks options like choosing a specific window instead of the whole screen
  • Clipboard sync can be finicky, sometimes making copy-paste between computers difficult
  • Not ideal for logging into servers, working better for standard end-user PCs
  • Connections can occasionally feel unstable depending on the user's internet setup
Category-Based Capabilities

LogMeIn Rescue Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Help Desk Software 26 selected features Open category ↗ ⌄

LogMeIn Rescue is an enterprise remote support software that lets help desk technicians securely connect to PCs, Macs, and mobile devices from anywhere. It offers screen sharing, file transfer, and AI-powered diagnostics for faster resolutions. With granular permissions and audit-ready session logs, IT teams close tickets efficiently and securely.

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording Computer Telephony Integration Call Routing Call Monitoring Call Logging Call Center Management Activity Dashboard Call Tracking Callback Scheduling Progressive Dialer Manual Dialer Call Transfer Voice Mail Contact Management Inbound Call Center Chat/Messaging Outbound Call Center Alerts/Escalation CRM Multi-Channel Communication IVR/Voice Recognition Call Scripting Caller ID Automatic Call Distribution Queue Management Call Reporting Auto-Dialer Blended Call Center Predictive Dialer Interaction Tracking
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing Quality Management Queue Management IVR/Voice Recognition Computer Telephony Integration Collaboration Tools Agent Interface Chatbot Auto-Dialer Reporting/Analytics Workforce Management
Remote Desktop Software 14 selected features Open category ↗ ⌄
Real-Time Chat Screen Sharing Access Controls/Permissions Diagnostics Tools Mobile Access Remote Printing Reporting/Analytics Screen Recording Remote Access/Control File Transfer Multiple Monitor Access Collaboration Tools Troubleshooting Artificial Intelligence
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄
Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Screen Sharing Software 10 selected features Open category ↗ ⌄
Annotations Desktop/Browser Sharing Mobile Screen Sharing Real Time Screen Sharing Presenter Control Management Screen Capture Multi-Participant Screen Sharing Targeted/Locked Screen Sharing Screen Mirroring Screen Recording
Server Management Software 12 selected features Open category ↗ ⌄
Scheduling Capacity Planning Event Logs Incident Management Maintenance Scheduling CPU Monitoring Real-Time Monitoring Patch Management Server Monitoring Virtual Machine Monitoring Email Monitoring Credential Management
Pricing Information

LogMeIn Rescue Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial 14 Days
Free Version NA
Payment Frequency Annual Subscription
Pricing Page ↗ Trial Page ↗ Request Demo ↗
Rescue Remote Support
$109 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

LogMeIn Rescue FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Some products earn credibility just by racking up numbers most competitors can't touch, and LogMeIn Rescue has that in spades, trusted for more than 1 billion remote sessions across customers like Geek Squad, Symantec, 3M, and GE. It's an enterprise remote support platform built specifically for IT teams that need to reach any device, on any platform, without friction slowing them down.

The AI layer built into Rescue is where the recent updates have focused. It can identify device issues like high resource use or frequent crashes before they escalate, interpret screenshots and error messages automatically to skip the usual manual searching, and generate automatic session documentation so technicians aren't left writing up notes after every call. A Forrester Total Economic Impact study backs the ROI claims directly, finding a total payback period under six months alongside meaningfully faster ticket completion and issue resolution times once technicians started using it.

  • Multi platform support spanning Windows, Mac, Chrome OS, Linux, iOS, Android, and Intel vPro
  • Enterprise grade security including PIN code validation, IP restrictions, SSO, AD Sync, and 256-bit AES encryption
  • Full brand customization across the calling card, chat tool, SDK, and 10+ connection methods
  • A centralized command center for custom security settings, unlimited user groups, and live team performance monitoring
For IT teams supporting either employees or customers at real scale, LogMeIn Rescue's whole pitch centers on speed and reliability under pressure, one click access, industry leading security, and AI doing more of the diagnostic legwork before a technician even opens the session.

  • No, LogMeIn Rescue does not offer a free version.

  • Yes, LogMeIn Rescue offers a free trial.

  • No, Credit Card details are not required for the LogMeIn Rescue trial.

  • LogMeIn Rescue offers the following pricing plans & packages:

    Rescue Remote Support

    $109 Per Month

  • LogMeIn Rescue supports the following payment frequencies:

    • Annual Subscription

  • No, LogMeIn Rescue does not offer an API.

  • LogMeIn Rescue offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • LogMeIn Rescue offers training with the following options:
    • Webinar , Documentation , Videos

  • LogMeIn Rescue supports the following languages:
    • Chinese , Dutch , English , French , German , Hungarian , Italian , Japanese , Korean , Portuguese , Spanish

  • Following are the typical users of the LogMeIn Rescue:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • LogMeIn Rescue supports the following deployment:
    • Cloud Hosted

  • LogMeIn Rescue supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Mac
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