Crisp

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#1 Business Messaging Platform For Startups & SMBs

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Crisp Evaluation Snapshot

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User RatingNot rated yet
Starting Price$25 / month
Free Trial14 Days
Free VersionYes
APIAvailable
DeploymentCloud Hosted
HeadquartersFrance
✎
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Product Overview

Crisp Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Crisp

Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its user-friendly interface, helping teams respond to customer inquiries quickly and efficiently. Key features include real-time notifications, automated replies, and a unified inbox, which streamline customer service processes. This makes Crisp especially valuable for small and medium-sized businesses seeking an effective yet straightforward solution for enhancing customer engagement and team communication. Overall, Crisp offers a practical approach to handling customer relationships and internal team conversations in a seamless and integrated manner.
Company Crisp
Founded 2015
Headquarters France
Employees 11-50

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 13 languages available
Chinese Dutch English Finnish French German Hungarian Japanese Polish Portuguese Russian Spanish Turkish
Industries Served 2 industries available
Information Technology & Services Other Industries
Category-Based Capabilities

Crisp Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management
Pricing Information

Crisp Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Usage Based
Preferred Currency USD ($)
Free Trial 14 Days
Free Version Yes
Payment Frequency Monthly Payment
Pro
$25 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Crisp FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Crisp is a versatile software tool designed to simplify communication for businesses and teams. It integrates various communication channels like live chat, email, and messaging into one platform, making it easier to manage customer interactions. The software is known for its user-friendly interface, helping teams respond to customer inquiries quickly and efficiently. Key features include real-time notifications, automated replies, and a unified inbox, which streamline customer service processes. This makes Crisp especially valuable for small and medium-sized businesses seeking an effective yet straightforward solution for enhancing customer engagement and team communication. Overall, Crisp offers a practical approach to handling customer relationships and internal team conversations in a seamless and integrated manner.

  • Yes, Crisp offers a free version.

  • Yes, Crisp offers a free trial.

  • No, Credit Card details are not required for the Crisp trial.

  • Crisp offers the following pricing plans & packages:

    Pro

    $25 Per Month

  • Crisp supports the following payment frequencies:

    • Monthly Payment

  • Yes, Crisp offers an API.

  • Crisp offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Crisp offers training with the following options:
    • Webinar , Documentation

  • Crisp supports the following languages:
    • Chinese , Dutch , English , Finnish , French , German , Hungarian , Japanese , Polish , Portuguese , Russian , Spanish , Turkish

  • Following are the typical users of the Crisp:
    • Self-Employed , Small-Business , Midsize-Business

  • Crisp supports the following deployment:
    • Cloud Hosted

  • Crisp supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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