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ProProfs Help Desk

Help Desk & Support Ticketing for Customer Delight

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ProProfs Help Desk Overview

ProProfs Help Desk is a cloud-based ticketing system designed to streamline customer support processes. It centralizes customer inquiries from various channels, such as email and chat, into a single platform for easier management. The system features shared inboxes, allowing multiple team members to access and respond to customer queries efficiently. ProProfs Help Desk includes a knowledge base functionality, enabling customers to find answers to common questions on their own. It offers automated ticket routing and prioritization, helping agents address urgent issues promptly. The software provides reporting tools for tracking support performance and identifying areas for improvement. It integrates with other ProProfs tools and various third-party applications, enhancing its utility. Designed with simplicity in mind, ProProfs Help Desk aims to facilitate effective and organized customer service for businesses of all sizes.

ProProfs Help Desk screenshot & Video

Contact Details

  • ProProfs
  • 2008
  • United States
  • 101-500

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

E-commerce, Managed Service Provider (MSP), Retail, Wholesale

ProProfs Help Desk Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

ProProfs Help Desk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • Yes

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

ANNUAL BILLING

$19.99 Per Month

ProProfs Help Desk FAQ's

  • Yes, ProProfs Help Desk offers a free version.

  • Yes, ProProfs Help Desk offers a free trial.

  • No, Credit Card details are not required for the ProProfs Help Desk trial.

  • ProProfs Help Desk offers the following pricing plans & packages:

    Starting Plan:

    $19.99 Per Month

  • ProProfs Help Desk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, ProProfs Help Desk offers an API.

  • ProProfs Help Desk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • ProProfs Help Desk offers training with the following options:
    • Webinar , Documentation

  • ProProfs Help Desk supports the following languages:
    • English

  • Following are the typical users of the ProProfs Help Desk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ProProfs Help Desk supports the following deployment:
    • Cloud Hosted

  • ProProfs Help Desk supports the following devices:
    • Web-Based , iPhone , Android