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Best Help Desk Software

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Helpspot Overview

HelpSpot is a user-friendly and efficient help desk software designed to streamline customer support processes for businesses of all sizes. Its most appreciable feature is the centralized ticket management system. This feature allows businesses to consolidate customer inquiries from various channels into a single, easily navigable interface. This system enables quick and effective resolution of customer issues. HelpSpot also offers powerful automation tools, allowing for the creation of workflows that reduce manual effort and improve response times. The software includes a self-service portal, encouraging customers to find answers independently, thus reducing the overall support load. Additionally, HelpSpot's reporting and analytics capabilities provide valuable insights into support performance and customer satisfaction. With its customizable interface and robust feature set, HelpSpot is an ideal solution for companies looking to optimize their customer service operations.
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Contact Details

  • Vendor Name UserScape Software
  • Founded 2005
  • Location United States
  • Employees 1-10

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Education Management

Helpspot Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Helpspot Pricing

Pricing Type

  • Pricing Type Flat Rate

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

3 Agents

$594 Per Year

Helpspot FAQs

  • No, Helpspot does not offer a free version.

  • Yes, Helpspot offers a free trial.

  • No, Credit Card details are not required for the Helpspot trial.

  • Helpspot offers the following pricing plans & packages:

    Starting Plan:

    $594 Per Year

  • Helpspot supports the following payment frequencies:

    • Annual Subscription

  • Yes, Helpspot offers an API.

  • Helpspot offers support with the following options:
    • Email , Phone , Knowledge Base

  • Helpspot offers training with the following options:
    • Webinar , Documentation

  • Helpspot supports the following languages:
    • English

  • Following are the typical users of the Helpspot:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Helpspot supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Helpspot supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux