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AI Customer Support Software For Ecommerce & SaaS

Desku.io Overview

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket management, ensuring timely and organized responses to customer inquiries. Desku.io includes insightful analytics, helping businesses understand customer needs and improve service quality. Its user-friendly interface and customizable workflows make it adaptable for different business sizes. Particularly beneficial for online retailers, Desku.io focuses on enhancing customer experience and boosting satisfaction, making it a valuable tool in the competitive e-commerce space.

Contact Details

  • Desku Technologies
  • 2022
  • United States
  • 11-50

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Live Online
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • Mac

Typical Customers

  • Self-Employed
  • Small-Business

Language Supported

English

Industries

Banking, Computer Software, Government Administration, Human Resources

Desku.io Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Desku.io Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 7 Days

Free Version

  • NA

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

Startup

$19 Per Month

Desku.io FAQ's

  • No, Desku.io does not offer a free version.

  • Yes, Desku.io offers a free trial.

  • No, Credit Card details are not required for the Desku.io trial.

  • Desku.io offers the following pricing plans & packages:

    Starting Plan:

    $19 Per Month

  • Desku.io supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Desku.io offers an API.

  • Desku.io offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Desku.io offers training with the following options:
    • Documentation

  • Desku.io supports the following languages:
    • English

  • Following are the typical users of the Desku.io:
    • Self-Employed , Small-Business

  • Desku.io supports the following deployment:
    • Cloud Hosted

  • Desku.io supports the following devices:
    • Web-Based