Desku.io

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AI Customer Support Software For Ecommerce & SaaS

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Desku.io Evaluation Snapshot

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User RatingNot rated yet
Starting Price$19 / month
Free Trial7 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Desku.io Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Desku.io

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket management, ensuring timely and organized responses to customer inquiries. Desku.io includes insightful analytics, helping businesses understand customer needs and improve service quality. Its user-friendly interface and customizable workflows make it adaptable for different business sizes. Particularly beneficial for online retailers, Desku.io focuses on enhancing customer experience and boosting satisfaction, making it a valuable tool in the competitive e-commerce space.
Company Desku Technologies
Founded 2022
Headquarters United States
Employees 11-50

Support

Email Phone Chat Knowledge Base

Training

Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based Mac

Typical Customers

Self-Employed Small-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Banking Computer Software Government Administration Human Resources
Category-Based Capabilities

Desku.io Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Lead Generation Software 31 selected features Open category ↗ ⌄
Pipeline Management Lead Qualification Contact Management Email Marketing Web Forms Lead Capture Contact Database CRM Activity Tracking Event Triggered Actions Campaign Planning Lead Segmentation Lead Management Customer Segmentation Chat/Messaging Prospecting Tools Campaign Management Engagement Tracking Auto-Responders Social Media Integration Conversion Tracking Multi-Channel Marketing Lead Nurturing Email Management Campaign Analytics Drip Campaigns Landing Pages Multi-Campaign Lead Verification Forms Management Lead Scoring
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 23 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management Workflow Management Third-Party Integrations CRM Interaction Tracking Content Management Activity Dashboard On-Demand Communications Personalization Multi-Channel Communication Interactive Content Video Support Customer Database Chat/Messaging Reporting & Statistics Batch Communications Customer History Alerts/Notifications Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
Pricing Information

Desku.io Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 7 Days
Free Version NA
Payment Frequency Annual Subscription, Monthly Payment
Pricing Page ↗
Startup
$19 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Desku.io FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Desku.io is an innovative customer support and engagement platform tailored for e-commerce businesses. It excels in streamlining communication by integrating various channels like email, chat, and social media into one cohesive dashboard. A standout feature is its AI-powered chatbot, which provides instant responses and enhances customer interaction. The software also offers effective ticket management, ensuring timely and organized responses to customer inquiries. Desku.io includes insightful analytics, helping businesses understand customer needs and improve service quality. Its user-friendly interface and customizable workflows make it adaptable for different business sizes. Particularly beneficial for online retailers, Desku.io focuses on enhancing customer experience and boosting satisfaction, making it a valuable tool in the competitive e-commerce space.

  • No, Desku.io does not offer a free version.

  • Yes, Desku.io offers a free trial.

  • No, Credit Card details are not required for the Desku.io trial.

  • Desku.io offers the following pricing plans & packages:

    Startup

    $19 Per Month

  • Desku.io supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Desku.io offers an API.

  • Desku.io offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Desku.io offers training with the following options:
    • Live Online , Documentation , Videos

  • Desku.io supports the following languages:
    • English

  • Following are the typical users of the Desku.io:
    • Self-Employed , Small-Business

  • Desku.io supports the following deployment:
    • Cloud Hosted

  • Desku.io supports the following devices and operating systems:
    • Web-Based , Mac
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