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Capacity

AI-Powered Support Automation Platform

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Capacity Overview

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for easy access. A notable aspect is its natural language processing capability, allowing users to ask questions in plain language and receive accurate responses. The platform also includes a knowledge base that continually learns and updates from interactions, ensuring the latest information is always available. Additionally, Capacity's user-friendly interface and robust analytics tools help organizations optimize their support processes, making it a valuable asset for businesses aiming to streamline operations and improve user experience.

Capacity screenshot & Video

Contact Details

  • Capacity
  • 2017
  • United States
  • 101-500

Support

  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Banking, Education Management, Hospital & Health Care, Insurance, Manufacturing, Utilities

Capacity Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Capacity Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • Monthly Payment

Plans & Packages

Growth

$49 Per Month

Capacity FAQ's

  • No, Capacity does not offer a free version.

  • No, Capacity does not offer any free trial.

  • No, Credit Card details are not required for the Capacity trial.

  • Capacity offers the following pricing plans & packages:

    Starting Plan:

    $49 Per Month

  • Capacity supports the following payment frequencies:

    • Monthly Payment

  • Yes, Capacity offers an API.

  • Capacity offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Capacity offers training with the following options:
    • In-person , Documentation

  • Capacity supports the following languages:
    • English

  • Following are the typical users of the Capacity:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Capacity supports the following deployment:
    • Cloud Hosted

  • Capacity supports the following devices:
    • Web-Based