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Capacity

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AI-Powered Support Automation Platform

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Capacity Evaluation Snapshot

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User RatingNot rated yet
Starting Price$49 / month
Free Trial7 Days
Free VersionNot available
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Capacity Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Capacity

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for easy access. A notable aspect is its natural language processing capability, allowing users to ask questions in plain language and receive accurate responses. The platform also includes a knowledge base that continually learns and updates from interactions, ensuring the latest information is always available. Additionally, Capacity's user-friendly interface and robust analytics tools help organizations optimize their support processes, making it a valuable asset for businesses aiming to streamline operations and improve user experience.
Company Capacity
Founded 2017
Headquarters United States
Employees 101-500

Support

Email Phone Chat Knowledge Base

Training

In-person Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 1 industry available
Startups
Category-Based Capabilities

Capacity Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 27 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management Artificial Intelligence
Business Process Management Software 27 selected features Open category ↗ ⌄
Business Process Automation Drag & Drop Access Controls/Permissions Reporting/Analytics Configurable Workflow Process Change Tracking Business Process Control Forms Management Customizable Templates Workflow Management No-Code Third Party Integrations Approval Process Control Collaboration Tools Document Storage Process Modeling & Designing Task Management Audit Trail Customizable Fields Monitoring Email Management Data Visualization Calendar Management User Management Graphical Workflow Editor Forms Automation Artificial Intelligence
Workflow Management Software 30 selected features Open category ↗ ⌄
Approval Process Control Reporting/Analytics Activity Dashboard Activity Tracking Role-Based Permissions Calendar Management Compliance Tracking Alerts/Notifications No-Code Email Management Real Time Notifications Collaboration Tools Document Storage Real Time Reporting Rules-Based Workflow Graphical Workflow Editor Task Management Search/Filter Monitoring Progress Tracking Document Management Drag & Drop Template Management Workflow Configuration Business Process Automation Commenting/Notes Access Controls/Permissions Forms Management Project Workflow Artificial Intelligence
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management Artificial Intelligence
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Customer Engagement Software 22 selected features Open category ↗ ⌄
Churn Management Engagement Tracking Email Management Social Media Integration CRM Multi-Language Real Time Analytics Campaign Management Content Management Event Triggered Actions Feedback Management Multi-Channel Communication Customer Database Surveys & Feedback Customer Experience Management Communication Management Live Chat Customer Segmentation Visual Analytics Customer History Customer Portal Sentiment Analysis
Customer Satisfaction Software 24 selected features Open category ↗ ⌄
Trend Analysis Survey/Poll Management Data Visualization Reporting/Analytics Chat/Messaging CRM Feedback Management Customer Segmentation Customer Database SMS Messaging Visual Analytics Email Management Engagement Tracking Multi-Channel Communication Complaint Monitoring Customer Experience Management Sentiment Analysis Performance Metrics Social Media Integration Customer Journey Mapping NPS Survey CES Survey CSAT Survey Artificial Intelligence
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Customer Experience Software 18 selected features Open category ↗ ⌄
Surveys & Feedback Dashboard Data Visualization Text Analysis Reporting/Analytics Customer Segmentation Negative Feedback Management Engagement Tracking Real-Time Notifications Knowledge Management Customizable Templates Customizable Fields Survey/Poll Management Feedback Management Customizable Forms Multi-Channel Data Collection NPS Survey Structure Artificial Intelligence
Customer Success Software 14 selected features Open category ↗ ⌄
Onboarding Collaboration Tools Health Score Account Alerts Account Management Reporting/Analytics Revenue Management Activity Dashboard Usage Tracking/Analytics Customer Engagement Activity Tracking Task Management NPS of Customers Artificial Intelligence
IT Asset Management Software 17 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications Artificial Intelligence
IT Service Software 20 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management Artificial Intelligence
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Robotic Process Automation Software 9 selected features Open category ↗ ⌄
Process Builder Integration into Third Party Applications Code-free Development Reporting/Analytics Attended Automation Unattended Automation Optical Character Recognition Image Recognition Artificial Intelligence
Service Desk Software 19 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics Artificial Intelligence
Social Media Management Software 18 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot Artificial Intelligence
Pricing Information

Capacity Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Monthly Payment
Pricing Page ↗
Growth
$49 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Capacity FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Capacity is an innovative, AI-driven support automation platform designed to enhance productivity and knowledge sharing within organizations. Its standout feature is the AI-powered helpdesk, which automates responses to common inquiries, providing instant assistance to employees and customers. Capacity seamlessly integrates with various business applications, centralizing data and workflows for easy access. A notable aspect is its natural language processing capability, allowing users to ask questions in plain language and receive accurate responses. The platform also includes a knowledge base that continually learns and updates from interactions, ensuring the latest information is always available. Additionally, Capacity's user-friendly interface and robust analytics tools help organizations optimize their support processes, making it a valuable asset for businesses aiming to streamline operations and improve user experience.

  • No, Capacity does not offer a free version.

  • No, Capacity does not offer any free trial.

  • Capacity offers the following pricing plans & packages:

    Growth

    $49 Per Month

  • Capacity supports the following payment frequencies:

    • Monthly Payment

  • Yes, Capacity offers an API.

  • Capacity offers support with the following options:
    • Email , Phone , Chat , Knowledge Base

  • Capacity offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • Capacity supports the following languages:
    • English

  • Following are the typical users of the Capacity:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Capacity supports the following deployment:
    • Cloud Hosted

  • Capacity supports the following devices and operating systems:
    • Web-Based
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