C2-ITSM

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C2-ITSM Evaluation Snapshot

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User RatingNot rated yet
Starting Price$44 / user
Free TrialNot specified
Free VersionNo
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersCanada
✎
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Product Overview

C2-ITSM Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About C2-ITSM

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. With its intuitive interface, users can easily log hours, categorize activities, and generate reports that showcase team performance and efficiency. C2-ITSM integrates seamlessly with other IT management tools, allowing for streamlined workflows and enhanced collaboration among teams. The software's automated reporting features ensure that managers receive timely updates on project statuses and resource utilization, helping them make informed decisions. Additionally, C2-ITSM supports compliance with various standards by providing detailed audit trails of time tracking data. By leveraging C2-ITSM, organizations can optimize their resource management processes, enhance accountability, and ultimately improve service delivery.
Company Sherweb
Founded 2008
Headquarters Canada
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Advertising & Marketing Computer Software Consumer Goods Government Administration Oil & Energy
Category-Based Capabilities

C2-ITSM Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Time Tracking Software 31 selected features Open category ↗ ⌄
Billable & Non-Billable Hours Reporting/Analytics Approval Process Control Payroll Management Vacation/Leave Tracking Employee Scheduling Attendance Tracking Calendar Management Employee Time Tracking Online Time Tracking Mobile Time Tracking Time & Expense Tracking Task Management Clock In/Out Timesheet Management Offline Time Tracking Alerts/Notifications Leave Tracking Project Tracking Employee Database Reminders Sick Leave Tracking Overtime Calculation Project Management Real Time Updates Automatic Time Capture Employee Management Billing & Invoicing Time Off Requests Accounting Integration Online Time Clock
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Project Planning Software 32 selected features Open category ↗ ⌄
Due Date Tracking Project Time Tracking Activity Dashboard To-Do List Progress Tracking Kanban Board Project Planning Activity Tracking Document Management Assignment Management Gantt/Timeline View Budget Management Task Scheduling Multiple Projects Deadline Management @mentions Resource Management Prioritization Project Tracking File Management Document Storage Collaboration Tools Task Progress Tracking Charting Projections Task Planning Traditional Methodologies Commenting/Notes Email Management Tagging Agile Methodologies Calendar Management
Workflow Management Software 29 selected features Open category ↗ ⌄
Approval Process Control Reporting/Analytics Activity Dashboard Activity Tracking Role-Based Permissions Calendar Management Compliance Tracking Alerts/Notifications No-Code Email Management Real Time Notifications Collaboration Tools Document Storage Real Time Reporting Rules-Based Workflow Graphical Workflow Editor Task Management Search/Filter Monitoring Progress Tracking Document Management Drag & Drop Template Management Workflow Configuration Business Process Automation Commenting/Notes Access Controls/Permissions Forms Management Project Workflow
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
IT Project Management Software 29 selected features Open category ↗ ⌄
Requirements Management Commenting/Notes Access Controls/Permissions Milestone Tracking Issue Management Project Planning Calendar Management Status Tracking Scrum Project Management Drag & Drop Document Management Portfolio Management Collaboration Tools Real Time Reporting Product Roadmapping Time & Expense Tracking Real Time Notifications Prioritization Gantt/Timeline View Search/Filter Testing/QA Management Resource Management Task Management Project Tracking Agile Methodologies Budget Management Kanban Board Change Management Release Management
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
Automated Testing Software 20 selected features Open category ↗ ⌄
Software Testing Management Bug Tracking Quality Assurance Test Script Reviews Data Visualization User Management Data Storage Management Parameterized Testing Real Time Monitoring Requirements Management Parallel Execution Activity Tracking Issue Management Action-Word Testing Model-Based Testing Performance Testing Requirements-Based Testing Collaboration Tools Alerts/Notifications Issue Tracking
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow Training Management Task Management Audit Trail Change Planning Release Management Change Tracking Compliance Management Prioritization
Configuration Management Tools Software 12 selected features Open category ↗ ⌄
Business Process Automation Status Tracking Patch Management Compliance Management Audit Trail Configuration Automation Change Management Reporting/Analytics Version Control Incident Management Data Aggregation and Publishing Customizable Templates
Contract Management Software 17 selected features Open category ↗ ⌄
Version Control Completion Tracking Team Collaboration Audit Trail Contact Management Compliance Tracking Electronic Signature Workflow Management Digital Signature Data Extraction Customizable Branding Pre-built Templates Approval Process Control Full Text Search Document Storage Reminders CRM
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
License Management Software 10 selected features Open category ↗ ⌄
Node Management License Tracking License Inventory Configuration Management Product Activation Portable License Trial License Access Controls/Permissions Copy Protection Reporting/Analytics
Platform as a Service (PaaS) Software 7 selected features Open category ↗ ⌄
Graphical User Interface API Integrated Development Environment Deployment Management Data Security Load Testing Multiple Programming Languages Supported
Project Tracking Software 17 selected features Open category ↗ ⌄
Milestone Tracking Kanban Board Status Tracking Prioritization Gantt/Timeline View Percent-Complete Tracking Task Management Cost-to-Completion Tracking Project Time Tracking Alerts/Notifications Multiple Projects Task Scheduling Progress Tracking Activity Tracking Project Planning Workflow Management Time & Expense Tracking
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
Ticketing Software 14 selected features Open category ↗ ⌄
Customer Data Management Ticket Brokering Mobile Ticketing Website Management Barcode/Ticket Scanning Concessions Management Onsite Ticketing Promotions Management Employee Management Reserved Seating Season Tickets Online Ticketing Print-at-Home Event Scheduling
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

C2-ITSM Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial NA
Free Version NA
Payment Frequency Monthly Subscription
Basic
$44 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

C2-ITSM FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

C2-ITSM is a robust time tracking software designed specifically for IT service management environments. This platform enables organizations to monitor time spent on various tasks, projects, and incidents, providing valuable insights into resource allocation and productivity. With its intuitive interface, users can easily log hours, categorize activities, and generate reports that showcase team performance and efficiency. C2-ITSM integrates seamlessly with other IT management tools, allowing for streamlined workflows and enhanced collaboration among teams. The software's automated reporting features ensure that managers receive timely updates on project statuses and resource utilization, helping them make informed decisions. Additionally, C2-ITSM supports compliance with various standards by providing detailed audit trails of time tracking data. By leveraging C2-ITSM, organizations can optimize their resource management processes, enhance accountability, and ultimately improve service delivery.

  • No, C2-ITSM does not offer a free version.

  • Yes, C2-ITSM offers a free trial.

  • No, Credit Card details are not required for the C2-ITSM trial.

  • C2-ITSM offers the following pricing plans & packages:

    Basic

    $44 Per User

  • C2-ITSM supports the following payment frequencies:

    • Monthly Subscription

  • No, C2-ITSM does not offer an API.

  • C2-ITSM offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • C2-ITSM offers training with the following options:
    • In-person , Live Online , Documentation , Videos

  • C2-ITSM supports the following languages:
    • English

  • Following are the typical users of the C2-ITSM:
    • Self-Employed , Small-Business , Midsize-Business

  • C2-ITSM supports the following deployment:
    • Cloud Hosted , On-Premise

  • C2-ITSM supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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