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Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.

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Deskpro Overview

Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media into a single interface. This centralization ensures efficient handling of customer inquiries. Deskpro's powerful ticketing system enables effective tracking and management of support requests, enhancing response times and resolution efficiency. The software also includes a comprehensive knowledge base, facilitating self-service for customers. Deskpro offers robust reporting tools for detailed analytics on team performance and customer satisfaction. With its customizable interface and adaptability, Deskpro is a versatile solution for businesses aiming to streamline their customer support processes and deliver exceptional service experiences.
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Deskpro screenshot & Video

Contact Details

  • Vendor Name Deskpro
  • Founded 2002
  • Location United Kingdom
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Mac Mac
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

Industries

E-commerce, Education Management, Financial Services, Gaming, Government Administration, Hospital & Health Care, Information Technology & Services, Leisure & Travel, Non-profit Organization Management

Deskpro Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Deskpro Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
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Plans & Packages

Team

$29 Per Month

Deskpro FAQs

  • No, Deskpro does not offer a free version.

  • Yes, Deskpro offers a free trial.

  • No, Credit Card details are not required for the Deskpro trial.

  • Deskpro offers the following pricing plans & packages:

    Starting Plan:

    $29 Per Month

  • Deskpro supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • Yes, Deskpro offers an API.

  • Deskpro offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Deskpro offers training with the following options:
    • In-person , Webinar , Documentation

  • Deskpro supports the following languages:
    • Arabic , Bulgarian , Chinese (Simplified) , Chinese (Traditional) , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , French , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Indonesian , Irish , Italian , Japanese , Korean , Latvian , Lithuanian , Malay , Norwegian (Bokmal) , Polish , Portuguese , Portuguese , Romanian , Russian , Serbian (Cyrillic) , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the Deskpro:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Deskpro supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Deskpro supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux