Your support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket. Unlike other apps that only provide Microsoft Teams capabilities, Desk365 is a robust full-featured ticketing platform that also works with other channels like email, support portal, web forms, and widgets. You get your own support email that your users can use to create tickets via email. A single inbox where all your support requests are present. Your agents can now collaborate and manage requests from all channels in one easy-to-use, intuitive interface. Create and share solution articles with ease using the Knowledge Base. Share articles with other agents, review them and then publish them. Make selected folders public that customers can view on the support portal. Service Level Agreements are monitored to provide you with periodic reminders before they’re due, as well as if and when infractions occur. Automation macros that get triggered during ticket creation and ticket updates. Highly configurable based on ticket/customer properties and events.
Desk365
Modern Helpdesk for the Microsoft 365 Workplace
Desk365
2021
United States
51-100
24x7 Support
Performance Metrics