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Desk365 Evaluation Snapshot
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Product Overview
Desk365 Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Desk365 Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 19 selected features Open category ↗ ⌄
Desk365 is an AI powered ticketing software for teams of all sizes. It is designed to streamline customer support, the helpdesk supports all channels like Microsoft Teams, email, web forms, and more. Robust automation, SLA management, customizable workflows, and other advanced features helps enhance agent productivity and delivers faster resolution times.
Automated Routing
Performance Metrics
Customer Database
Self Service Portal
SLA Management
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Email Management
Customer History
Knowledge Base Management
Artificial Intelligence
Ticketing Software 4 selected features Open category ↗ ⌄
Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum. Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations Solve support requests across every channel your customers are on with an omni-channel approach.
Customer Data Management
Online Ticketing
Event Scheduling
Artificial Intelligence
Pricing Information
Desk365 Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
Desk365 FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Desk365 is an AI-powered ticketing system for teams of all sizes. Its a platform that empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences.
Built for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.
- Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin
- Empower agents with advanced features like AI-Agent, Approval and Change management, and Automations
- Solve support requests across every channel your customers are on with an omni-channel approach
With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.
- No, Desk365 does not offer a free version.
- Yes, Desk365 offers a free trial.
- No, Credit Card details are not required for the Desk365 trial.
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Desk365 supports the following payment frequencies:
- Annual Subscription , Monthly Subscription
- Yes, Desk365 offers an API.
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Desk365 offers support with the following options:
- 24x7 Support , Email , Knowledge Base , FAQs/Forum
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Desk365 offers training with the following options:
- Live Online , Documentation , Videos
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Desk365 supports the following languages:
- Arabic , Danish , Dutch , English , French , German , Italian , Norwegian , Russian , Swedish
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Following are the typical users of the Desk365:
- Small-Business , Midsize-Business , Large-Enterprise-Business
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Desk365 supports the following deployment:
- Cloud Hosted , On-Premise
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Desk365 supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows
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Desk365 Comparisons
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