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The Next-Gen ITSM Platform

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SysAid Overview

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication between IT teams and end-users, improving overall customer satisfaction. SysAid's automation features help in automating routine tasks and reducing manual workload. With its customizable dashboards and reporting tools, SysAid provides valuable insights into IT performance and helps organizations make informed decisions to enhance productivity and efficiency in their IT processes.

SysAid screenshot & Video

Contact Details

  • Vendor Name SysAid
  • Founded 2002
  • Location Israel
  • Employees 101-500

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Higher Education, Hospital & Health Care, Human Resources, Managed Service Provider (MSP), Manufacturing

SysAid Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management
  • Activity Tracking
  • Location Tracking
  • Work Order Management
  • Audit Management
  • Contract/License Management
  • Inventory Management
  • Equipment Tracking
  • Reservations Management
  • Cost Tracking
  • Maintenance Management
  • Inventory Tracking
  • Barcoding/RFID
  • Disposal Management
  • Check-in/Check-out
  • Asset Lifecycle Management
  • Compliance Management
  • Maintenance Scheduling
  • IT Asset Tracking
  • Multi-Location
  • Depreciation Management
  • Fixed Asset Management
  • Purchase Order Management
  • GPS

SysAid Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page   Trial Page   Demo Page  

SysAid FAQ's

  • No, SysAid does not offer a free version.

  • Yes, SysAid offers a free trial.

  • No, Credit Card details are not required for the SysAid trial.

  • Yes, SysAid offers an API.

  • SysAid offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • SysAid offers training with the following options:
    • In-person , Webinar , Documentation

  • SysAid supports the following languages:
    • Chinese (Simplified) , English , French , German , Hebrew , Italian , Japanese , Portuguese , Russian , Spanish

  • Following are the typical users of the SysAid:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • SysAid supports the following deployment:
    • Cloud Hosted , Deployment Type

  • SysAid supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux