SysAid

The Next-Gen ITSM Platform

Verified Profile

3.0 4 Reviews

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SysAid Overview

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication between IT teams and end-users, improving overall customer satisfaction. SysAid's automation features help in automating routine tasks and reducing manual workload. With its customizable dashboards and reporting tools, SysAid provides valuable insights into IT performance and helps organizations make informed decisions to enhance productivity and efficiency in their IT processes.

Contact Details

SysAid
2002
Israel
101-500

Support

27x7 Support
Email
Phone
Chat
Knowledge Base

Training

In-person
Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android
Windows
Linux

Typical Customers

Small-Business
Midsize-Business
Large-Enterprise-Business

Industries

Managed Service Provider (MSP)

SysAid Features

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

ITSM Software

Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

Asset Tracking Software

Activity Tracking
Location Tracking
Work Order Management
Audit Management
Contract/License Management
Inventory Management
Equipment Tracking
Reservations Management
Cost Tracking
Maintenance Management
Inventory Tracking
Barcoding/RFID
Disposal Management
Check-in/Check-out
Asset Lifecycle Management
Compliance Management
Maintenance Scheduling
IT Asset Tracking
Multi-Location
Depreciation Management
Fixed Asset Management
Purchase Order Management
GPS

SysAid Pricing

Pricing Type

Preferred Currency

Free Trial

Free Version

Payment Frequency

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3.0
19 Reviews

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Ross E

Posted 1 day ago

General Manager

Events Services, 51 - 200 Employess

Rating

Overall Rating

Quality

Communication

Cost

Project Details

Project Cost :- $100000 to $500000

Project Status :- On Going

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SysAid FAQ's

No, SysAid does not offer a free version.

No, SysAid does not offer any free trial.

No, Credit Card details are not required for the SysAid trial.

Yes, SysAid offers an API.

SysAid offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

SysAid offers training with the following options:

In-person , Webinar , Documentation

SysAid supports the following languages:

Chinese (Simplified) , English , French , German , Hebrew , Italian , Japanese , Portuguese , Russian , Spanish

Following are the typical users of the SysAid:

Small-Business , Midsize-Business , Large-Enterprise-Business

SysAid supports the following deployment:

Cloud Hosted , On Premises

SysAid supports the following mobile devices:

Web-Based , iPhone , Android , Windows , Linux