Best Help Desk Software for MSPs

Managed service provider (MSP) help desk portal specialized in outsourcing and delivering IT solutions and services relevant to infrastructure, security, networking, IT assets, tickets, accounts, incident management, and applications. MSP help desk solutions aim to provide robust features to clients experiencing IT problems at the client's convenience, such as remotely, on the premises, or through a communication channel. Additionally, Its ticketing system is the backbone of the business. It is designed to track user complaints, take requests, raise issues, and escalate them to the technicians as per the priority & urgency of matters to get faster results. Many businesses convert their process into these vital services to handle all IT-relevant issues under one roof. In the modern generation, MSP has upgraded with some features per business needs, such as staffing management, HR activities, workforce management, and customer and vendor management. You can find some leading options here if you are looking for the top MSP help desk software. Please take a look.

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List of Best Help Desk Software for MSPs

Zoho Desk

Top Rated Customer Service Help Desk Software

Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... Read more about Zoho Desk

Free Trial

15 Days

Pricing Type

$800 Per month

Location

British Indian Ocean Territory

Freshdesk

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Free Trial

14 Days

Pricing Type

$15 Per month

Location

United States

Intercom

The only AI customer service solution you need

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Free Trial

14 Days

Pricing Type

$39 Per month

Location

United States

ConnectWise PSA

Maximize revenue predictability with powerful MSP PSA software.

ConnectWise PSA is a robust Professional Services Automation software tailored for technology service providers. Its strength lies in centralizing business operations, streamlining processes from sales to service delivery. Key features include an integrated ticketing system, enhancing issue resolution efficiency, and a comprehensive project management tool, ensuring timely project completion. Conn... Read more about ConnectWise PSA

Free Trial

NA

Pricing Type

Contact Vendor

Location

United States

N‑able MSP Manager

Ticketing and billing software to boost your growth

N-able MSP Manager is a specialized software designed for managed service providers (MSPs), focusing on streamlining IT service management. Its standout feature is the intuitive ticketing system that efficiently organizes and tracks customer service requests, ensuring timely resolutions. The software integrates seamlessly with various monitoring and management tools, providing MSPs with a comprehe... Read more about N‑able MSP Manager

Free Trial

15 Days

Pricing Type

Contact Vendor

Location

United States

LiveAgent

Simple Customer Support Software for Teams

LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... Read more about LiveAgent

Free Trial

30 Days

Pricing Type

$9 Per month

Location

Slovakia

SysAid

The Next-Gen ITSM Platform

SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid

Free Trial

30 Days

Pricing Type

Contact Vendor

Location

Israel

ProProfs Help Desk

Help Desk & Support Ticketing for Customer Delight

ProProfs Help Desk is a cloud-based ticketing system designed to streamline customer support processes. It centralizes customer inquiries from various channels, such as email and chat, into a single platform for easier management. The system features shared inboxes, allowing multiple team members to access and respond to customer queries efficiently. ProProfs Help Desk includes a knowledge base fu... Read more about ProProfs Help Desk

Free Trial

Available

Pricing Type

$19.99 Per month

Location

United States

Desk365

Modern Helpdesk for the Microsoft 365 Workplace

Your support team uses Microsoft Teams more than email. It’s time your ticketing system also works with Microsoft Teams, so agents don’t have to switch context every time they respond to a ticket. Unlike other apps that only provide Microsoft Teams capabilities, Desk365 is a robust full-featured ticketing platform that also works with other channels like email, support portal, web forms, and w... Read more about Desk365

Free Trial

Available

Pricing Type

Contact Vendor

Location

United States

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