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DeskDay Evaluation Snapshot
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Product Overview
DeskDay Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
DeskDay Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
ManageEngine ServiceDesk Plus MSP centralizes ticketing, incident management, and problem tracking in one ITSM platform. It offers auto-assign routing, a self-service portal, and detailed reporting. IT teams get faster resolutions with customizable workflows and 24/7 support built into the service desk experience.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
DeskDay Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
DeskDay Pricing
$79
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
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Frequently Asked Questions
DeskDay FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
DeskDay is a help desk software solution designed to streamline customer support operations by providing a centralized platform for managing inquiries, issues, and requests. Ideal for businesses of all sizes, DeskDay allows support teams to track and respond to customer tickets efficiently, ensuring that issues are resolved in a timely manner. The software features a user-friendly ticketing system where customers can submit requests via email, phone, or live chat. DeskDay automatically categorizes and prioritizes these tickets based on urgency and complexity, assigning them to the appropriate support agents for faster resolution. The platform also includes tools for knowledge base creation, enabling customers to find answers to common questions on their own, reducing the volume of support tickets. DeskDay’s robust reporting features provide managers with insights into ticket resolution times, customer satisfaction scores, and agent performance. With its automation tools, real-time collaboration, and integration with other business systems, DeskDay helps businesses improve customer service, reduce response times, and enhance overall customer experience.
- No, DeskDay does not offer a free version.
- Yes, DeskDay offers a free trial.
- No, Credit Card details are not required for the DeskDay trial.
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DeskDay offers the following pricing plans & packages:
DeskDay Pricing
$79 Per User
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DeskDay supports the following payment frequencies:
- Monthly Subscription
- No, DeskDay does not offer an API.
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DeskDay offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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DeskDay offers training with the following options:
- In-person , Live Online , Documentation , Videos
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DeskDay supports the following languages:
- English
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Following are the typical users of the DeskDay:
- Self-Employed , Small-Business , Midsize-Business
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DeskDay supports the following deployment:
- Cloud Hosted , On-Premise
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DeskDay supports the following devices and operating systems:
- Web-Based , iPhone , Android , Windows
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